Booked my car (ford ranger 2in lift) in…
Booked my car (ford ranger 2in lift) in for a tyre rotation / balance and wheel alignment, on arrival and confirmation of the services requested I asked about the wheel alignment procedures and what would be adjusted. The sales team advised me that only toe in / out is adjusted. I informed the sales person that my tyres have obvious signs that show more than toe in / out needs to be adjusted . All 3 perimeters of the wheels are adjustable on the ford ranger (castor , camber and toe in) But bob jane tmarts only check and adjust the toe in and wont touch the other two angles but they charge for the "wheel alignement" which on my car means all 3 angles. Anybody with a small amount of mechanical, a piece of string and a tape measure can do the toe in adjustment at home. Its about time companys like this provided the service that customers want and pay for. All through my years working as a motor mechanic when a alignment was requested all 3 angles where checked and adjusted if the car had the required adjusting points. Never again will i book a wheel alignment or any other service with bob jane
Antwort von Bob Jane T-Marts - Melbourne
Hi, we're sorry to hear about your recent experience at our store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this. Thanks, Bob Jane T-Marts National Support Team