I canceled my trip for Riley’s wedding and requested a refund in December with a promise of a partial refund, but months later I still have not received it. I have called and emailed multiple times wi... Mehr ansehen
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Das sagen Bewerter
Probably most of us are already bored being confined in our sanctuaries. Well, you can plan now your next vacation with BlueSun Vacations in destinations like Mexico, the Caribbean, or Costa Rica. The... Mehr ansehen
2nd time using BlueSun. First time was great. Second time was awful. Still waiting on a refund promised since the cancellation back prior to our April trip due to the Pandemic. Most of the refund was... Mehr ansehen
I had high expectations. But we were given a terrible recommendation, poor follow up after money was in hand. Travel agent didn’t do what was required for air travel to be smooth. Made excuses as to w... Mehr ansehen
Unternehmen hat geantwortet
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We offer service beyond the click! Our guests experience the difference, the best of both worlds = the conveniences of eCommerce & the digital age + the personalized service of one-on-one assistance via phone, email, smoke signals...whatever you need, from one of our friendly BeachMasters. We help our guests research, plan, and book all-inclusive beach vacation packages to the Caribbean + Mexico, provided primarily by Apple Vacations and Funjet Vacations. We take pride in offering one-on-one professional assistance from beginning to end at NO ADDITIONAL COST and we offer a best price guarantee on all our packages! That's right, you'll never pay more booking with us vs. DIY on Expedia, Orbitz, Discount Vacation Company xyz, etc.
Kontaktinformationen
24 E. Meadow St, 72701, Fayetteville, Arkansas, Vereinigte Staaten
- +14792272519
- Team@BlueSunVacations.com
- bluesunvacations.com
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Lindsey is so hard to get a hold of
Lindsey is so hard to get a hold of. He rarely answers his phone. Doesn't reply to texts or emails for days. I have a group of us going to Zilara in January and wanted Southwest flights but he never booked them and now prices increased. He said he had to go through some other party to be able to get SW flights but then still never did it. It would have been nice if he communicated to me that getting on Southwest was more difficult with him than other airlines. Then when I ask if I should just get the flight on my own he said I can and he would have to compare the hotel cost alone vs packaged with flight to see if it further increases the cost. Why would he not have already done this?
He isn't proactive at all. Not responsive. And several in my group are not convinced he is taking care of us as many haven't heard from him. Plus if something goes wrong during the trip and I'm forced to try and contact him to resolve it, I already know that will be next to impossible. I'm not demanding but this has been so difficult to deal with and I regret not trying to handle this without an agent. I don't even have a reservation number so I'm not sure if I or my group actually have rooms at the Zilara.
12. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Nicole,
Thank you for taking the time to share your honest thoughts and feedback with us. Here at BlueSun, we are always striving to create a stress-free, enjoyable booking process and we are incredibly sorry to hear that this wasn't the case for you.
We understand the frustration of not being able to reach someone when we need them. On October 12th, when you tried to contact Lindsey, he was able to respond briefly before he left for the weekend, and it looks like he was in contact with you extensively once he was back in the office on Monday and even managed to help you find a better option for your trip.
We take our guest feedback very seriously and will consider yours, as we strive towards excellence in taking care of our guests. If you have any further questions or concerns, we invite you to email team@bluesunvacations.com and we would be happy to correspond with you ASAP.
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Our beach master is Lindsey Brown
Our beach master is Lindsey Brown. He has been great to work with. Very courteous and knowledgable.
We have a group of 16 going to St Martin in February 2020. Lindsey has been extremely helpful through the whole process to date. Looking forward to working with him in the future.
10. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Gloria,
Thanks so much for taking the time to leave such honest and positive feedback! We're beyond pleased to hear that your experience with BlueSun and your BeachMaster, Lindsey, has been such a great one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to St. Martin is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Maliah was professional
Maliah was professional, very knowledgeable and friendly. She took care of everything I asked and needed. So far so good!!
10. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Bruce,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Maliah, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Cancun is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
My booking was an AWESOME experience
My booking was an AWESOME experience! Amanda was so patient with us, it was our first time booking an international trip. Her interest in making sure we have a good time really wow’d me :)! If the rest of the trip is like my “booking phase” then I’ve hit the jackpot!
10. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Tiffany,
Thanks so much for taking the time to leave such honest and positive feedback! We're beyond pleased to hear that your experience with BlueSun and your BeachMaster, Amanda, has been such a great one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Cabo is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
So far everything has been on point…
So far everything has been on point with booking and giving me continuous information.
8. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Missy,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Justin, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Jamaica is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Shelby Pfeffer
Shelby so awesome, answered all questions. Very good customer service, started out with 3 adults on trip own room, invited 2 more guest.
8. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Yvette,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Shelby, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Jamaica is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Justin is a friendly & knowledgeable…
Justin is a friendly & knowledgeable vacation planner. He is thorough & prompt.
8. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Michelle,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Justin, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to the Riviera Maya is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Very informative and responsive
7. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Jeff,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Lindsey, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to the Riviera Maya is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Very nice
Very nice, informative and sent me over quote immediately
6. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Tonya,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Amanda, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Jamaica is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Morgan and I really enjoyed booking…
Morgan and I really enjoyed booking with BlueSun Vacations. Taylor did an awesome job and was so patient with all of our requests and changes. We will absolutely use them again.
5. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Nathaniel,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Taylor, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Negril is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
I trusted Toby right away
I trusted Toby right away. He knows about the resorts and was very patient with me in deciding a flight time and date. Initially I wasn’t sure which date I wanted so he saved my info and allowed me to call him back the next day to confirm! Thanks Toby!
5. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
J,
Thanks so much for taking the time to leave such honest and positive feedback! We're beyond pleased to hear that your experience with BlueSun and your BeachMaster, Toby, has been such a great one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Cancun is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Last year I accidently called your…
Last year I accidently called your number 2018 and Mary answered the phone, I said I was looking for another firm that she did not know of but she could help me! So we talked about what I was looking for an airfare to Cancun in February, wanting Sun Country! She looked and said that she had one seat left for that particular date with the return I needed! So we booked it! I had a very nice vacation. I have a time share so I was not looking for hotel!
So I called Mary the past month looking for a fare on Sun Country for this Feb 29, 2020 returning on March 14, 2020. She was great, pleasant and I am very happy with my Fare! I have told others about where and when I got my ticket! I will be back!!! Peggy Hedtke
4. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Peggy,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Mary, has been such a positive one once again! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Cancun is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Lindsey was awesome
Lindsey was awesome, and very helpful! Highly recommend.
4. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Mark,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Lindsey, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Negril is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Taylor was great !
Taylor was great! She handled my vacation start to finish. I just gave her the information and she completed it fully from there. She even booked my seating assignment on the plane. Very personable and knowledgeable agent !
4. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Marc,
Thanks so much for taking the time to leave such honest and positive feedback! We're beyond pleased to hear that your experience with BlueSun and your BeachMaster, Taylor, has been such a great one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Cancun is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Antwort von BlueSun Vacations
Heather,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Taylor, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Jamaica is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Have been trying for 2 weeks to get…
Due to the grave illness of a relative, I have been trying for 2 weeks to get hold of someone to cancel a reservation with Blue Sun Vacations. Have left 6 messages and no one has called me back yet.
1. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
S,
We appreciate you taking time to reach out and share your feedback with us! At BlueSun Weddings we do our best to ensure that we provide an amazing experience for everyone involved in a destination wedding. process and we are sorry to hear that this wasn't your experience.
We've been heartbroken with all that has gone on in the lives of Brittney and Satish. We have been working with them to find the best possible solution for everyone . Due to the cancellation 5-months before the wedding, our team has that we have found the best possible solution:
By adding insurance to your booking, we are able to cancel your reservation and refund all but the $100 per person deposit plus the cost of the insurance. Since your deposit of $100 per person was listed as non-refundable, this cannot be refunded. We have worked closely with the Wedding Couple and they have asked all the guests to be patient with us as we work towards this solution.
Again, the solution presented above is the best we can give to our guests given the cancellation within a 5-month window. We take our guest feedback very seriously as we strive towards excellence in taking care of our guests. We hope our reply provides added insight and clarity on this experience. If you have any further questions or concerns, we invite you to email weddings@bluesunvacations.com and we would be happy to correspond with you ASAP.
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Toby was very nice and helpful
Toby was very nice and helpful. he answered all my questions and worked hard to find just I needed as far as flights.
1. Oktober 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Carol,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Toby, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Cancun is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Shelby Pfeffer was very helpful and…
Shelby Pfeffer was very helpful and continued to keep in contact with me over several days while we were making our final decision.
30. September 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Jennifer,
Thanks so much for taking the time to leave a review! We're very pleased to hear that your experience with BlueSun and your BeachMaster, Shelby, has been such a positive one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Punta Cana was absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
My trip was complicated as I have 9…
My trip was complicated as I have 9 people, children and adults, traveling together and we needed connecting rooms. Other travel companies gave up and could not provide what I needed but Jeff stuck with it and got all we needed!
30. September 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Georgene,
Thanks so much for taking the time to leave such honest and positive feedback! We're beyond pleased to hear that your experience with BlueSun and your BeachMaster, Jeff, has been such a great one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Playa Mujeres is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
Toby was so friendly and helpful
Toby was so friendly and helpful. He was educated on all the resorts. He made booking our vacation so easy!! Thank you
29. September 2019
Bewertung ohne vorherige Einladung
Antwort von BlueSun Vacations
Kelly,
Thanks so much for taking the time to leave such honest and positive feedback! We're beyond pleased to hear that your experience with BlueSun and your BeachMaster, Toby, has been such a great one! We are always aiming to create a booking experience that is as stress-free and enjoyable as the vacation itself, so we surely hope this has been the case for you!
We hope your trip to Cancun is absolutely amazing! We appreciate you & look forward to assisting you on your next beach adventure(s).
Warmest Wishes,
The BeachMaster Team
(479) 227-2519
www.BlueSunVacations.com
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