2nd time using Blue Horizon. So easy to select & order tests. The instructions for finger testing is extremely clear & helpful so no problem in doing it. The results were back within 2 days. The added... Mehr ansehen
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Das sagen Bewerter
As usual a great service. I made a mistake when ordering the blood draw and it was quickly and efficiently sorted out. The results were extremely fast too, always a bonus! I'd recommend Blue Horizo... Mehr ansehen
When purchased, it was really unclear that nothing would be sent in the post until a form was filled out separately. And working out where to go and how to get the blood test done seemed really compli... Mehr ansehen
The website was easy to use. The nurse who visited my home to take the bloods arrived on time and was very efficient. I upgraded the postage to guarantee next day delivery. The blood was taken on a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2009, our website has offered individuals the convenience of ordering home blood test kits online for health screenings, thyroid function assessments, and various other health conditions. Dr. Graham Johnson, our Medical Director, leads our small, friendly team. We are dedicated to providing you, the patient, with timely private pathology blood test results at home. We take pride in understanding your needs and helping you select the appropriate tests. Just follow the provided instructions, and let Team Blue take care of all your home blood testing requirements.
Kontaktinformationen
Vereinigtes Königreich
- assistance@bluehorizonbloodtests.co.uk
- bluehorizonbloodtests.co.uk
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Good service let down by late arrival of sample
I booked in a Wellman Gold test while waiting 10 days to speak to my usual NHS GP.
The free nurse home visit was much appreciated, and the nurse who took the sample was both lovely and skilled. It did end up taking 2 weeks to get an appointment though, so the NHS surprisingly managed to win the race in this instance!
Once the sample arrived at the lab, the results came back faster than the estimated times, and the free doctors comments were much appreciated. However, the sample took 2 days to arrive at the lab (may be down to Royal Mail, I'm not sure), which is very frustrating.
My tests potentially indicate an health issue that I suspected I may be having, but the comments say to treat the result with caution due to the sample being 48 hours old. My NHS GP will likely be shaking with glee when he reads that as now has an excuse he can cling onto to not investigate any further.
I'm unlikely to use the service again due to the late arrival and I would be unlikely to recommend it for others living in the North East of England. It's a shame though, as the service itself has been decent and would have been a 5 star review otherwise.
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Blue Horizon Blood Tests
Dear Jack,
Please could you email me your order details?
I’ll gladly look into this for you, as there could be several reasons why the sample has taken 48 hours.
You can reach me directly at rebecca@bluehorizonmedicals.co.uk, and I look forward to hearing from you.
Best wishes,
Rebecca
Outstanding Service and Fast Results from Blue Horizon Medicals
I recently purchased the Thyroid Premium Platinum test from Blue Horizon Medicals, and I couldn’t be more impressed with the entire experience. From start to finish, everything was seamless and exceeded my expectations.
The website was incredibly easy to navigate, making it simple to find the exact test I needed and complete the purchase quickly. Booking the Nurse Home Visit Service was equally straightforward, and this option proved to be invaluable for me. The nurse who came to take my blood sample was absolutely brilliant - professional, kind, and patient. I have very tiny veins, which usually makes blood draws a challenge, and I almost fainted during the process, however, the nurse handled everything with exceptional skill and care, ensuring I felt as comfortable as possible throughout.
Another highlight was the turnaround time for the test results. Although the expected results date was Friday 04 April - 17 working days after the laboratory received my sample on Wednesday 12 March - I was pleasantly surprised to receive my results much earlier; on Friday 22 March! This efficiency really stood out and demonstrated Blue Horizon Medicals' commitment to providing timely service.
Overall, I highly recommend Blue Horizon Medicals for their excellent service, user-friendly website, and professional staff. The combination of convenience, care, and speed makes them a fantastic choice for anyone needing reliable medical testing.
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von Blue Horizon Blood Tests
Hi Hayley, thank you so much for takin the time to let us know that you were happy with our service, this means so much to us!
Its lovely to know that the nurse looked after you well and you felt comfortable.
Its always good to hear that the results turnaround times excelled!
We will be here whenever you need us!
Best wishes,
Becky ; )
Costumer service unresponsive
I have purchased the Thyroid test and à Phlebotomy at Superdrug. The nurse at Superdrug was poorly trained and gave up trying to draw my blood after 4 attempts and instructed me to come back to Blue Horizons to figure out what to do.
I have no interest in going through this again. I have contacted Blue Horizons for a full refund. They have sent me towards an unresponsive email and the matter remains unanswered after 48h. I have tried the website chat again, also unresponsive.
I have a health condition that needs treatment not added stress. Not satisfied with the service at all, hope I can get my money back.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Blue Horizon Blood Tests
Dear Anne,
We are so sorry to hear about the four unsuccessful attempts at your blood draw with the nurse at Superdrug.
Please accept our sincerest apologies on their behalf.
I’ve looked into your account and can see that you travelled quite a distance to attend this appointment, which makes the experience all the more disappointing.
You have my full sympathy, and we appreciate the effort you made.
Going forward, we would be more than happy to arrange a home nurse visit with one of our highly skilled nurses or refer you to one of our partner pharmacies where trained professionals can carry out the blood draw.
These options may provide a more comfortable and reliable experience for you.
I can confirm that you reached out to us on 19th March, and we responded on the 21st. A refund was also processed on 21st March as requested.
If you'd like to explore alternative options for your next blood test or need any further assistance, please feel free to email me directly at rebecca@bluehorizonmedicals.co.uk.
I’d be more than happy to help.
Warm regards,
Rebecca
Antwort von Blue Horizon Blood Tests
Thank you so much for your five stars, we really appreciate you taking the time to let us know that our service was amazing!
Becky : )
Fast speed though u forgot to put the…
Fast speed though u forgot to put the mail bag for returning the sample this time
20. März 2025
Antwort von Blue Horizon Blood Tests
Opps we are so sorry that we missed the mail bag, apologies for this!
We so appreciate you giving us five stars and if you ever have a query please dont hesitate in emailing us or use our live chat!
Becky : )
A stressful experience and I had to wait 6 weeks for the blood test
It took 6 weeks between paying and having my blood taken
I paid to have a nurse visit
This is outsourced, an appointment was sent to me for a Friday . MY TEST NEEDED NEXTDAY AT LAB .so this was not appropriate
I contacted blue Horizen and was told they had no control over appointment times and for me to contact the nurse . The next available appointment earlier in the week was another month away.
If I hadn’t read the instructions my test would have been taken on a Friday and been useless.
The nurse , who was very good , explained there was no instructions from blue Horizen as to the need for next day lab delivery
10. März 2025
Antwort von Blue Horizon Blood Tests
I sincerely apologize for any frustration you have experienced regarding your order.
We have reviewed the details and appreciate your patience as we look into the matter.
While we do not have direct control over the appointment system within our nurse portal, I can confirm that the special instructions for returning your sample were clearly outlined in the email sent to you.
Additionally, I can see that we have responded to the emails you sent us.
However, I completely understand your concerns.
Please note that our nurses provide phlebotomy services only, and we regret any confusion that may have arisen.
That said, I will personally follow up on your communication with the nurse to better understand the situation and ensure that we address any potential gaps in service.
Once again, I truly apologize for any inconvenience caused, and I appreciate your patience. Please feel free to email me rebecca@bluehorizonmedicals.co.uk if I can do anything else for you.
Rebecca.
Well organized
Well organised and great to have the option of a nurse paying a home visit to do the blood test
8. März 2025
Antwort von Blue Horizon Blood Tests
Thank you so much for your kind words!
We're delighted to hear that you found our service well-organized and that the option of a nurse home visit made the process convenient for you.
Providing a seamless and flexible blood testing experience is our priority, and it’s always great to know when we've met our customers' expectations. If you ever need our services again, we’d be more than happy to assist.
Thanks again for your feedback, it’s truly appreciated!
Becky : )
Antwort von Blue Horizon Blood Tests
Thank you so much Sandra for letting us know that our service was well worth it.
We truly appreciate your comment!
Jason : )
Do they even believe in their own test?
The kit was delivered promptly with clear instructions and I recieved the results before promised. However, the GP report about any results that were out of their reference range was unhelpful. There was only one result I really wanted to know and the doctor said “The elevated levels of rT3 are unlikely to be of any clinical significance , although opinions vary…..”. I was fully aware of the controversy around the significance of RT3 levels. However, why do they offer this test, which they charge a significant amount for, if their own staff don’t believe it is ‘significant’. I was disappointed by this statement.
6. März 2025
Antwort von Blue Horizon Blood Tests
It sounds like you had a frustrating experience with the interpretation of your Reverse T3 (rT3) test results.
I understand your concern, but please remember our service is aimed at those who are well informed or who have engaged, or will engage a practitioner, to interpret their results.
We are also pleased to be able to provide tests which we believe individuals should be able to access, whatever the conventional view is upon their usefulness. To expand a little on the original deliberately only advisory comments please feel free to email me rebecca@bluehorizonmedicals.co.uk
Best wishes,
Rebecca.
Finger prick Wellwoman blood test
Easy to follow instructions. Fast and efficient processing. Clear Doctors observations.
5. März 2025
Antwort von Blue Horizon Blood Tests
Thank you for your kind words!
We're so pleased to hear you found the process easy to follow and efficient.
Our team works hard to ensure everything runs smoothly, so it's great to know it made a difference for you.
We also appreciate your feedback on the doctor's observations, clarity is key when it comes to health, and we’re glad it met your expectations.
Becky : )
Thyroid premium gold test
My sample kit arrived in a timely fashion, containing everything I needed for the blood sample with simple instructions. After posting I was notified that the sample had been received and was fine. The results followed quickly
12. März 2025
Antwort von Blue Horizon Blood Tests
Thank you for your kind words!
We're so pleased to hear that your sample kit arrived promptly and that you found the instructions straightforward.
It’s great to know the process went smoothly from posting your sample to receiving your results quickly.
We really appreciate you taking the time to share your experience!
Becky : )
A good way to monitor your health
I had a great experience with this private company; my blood test was done quickly. It would have been even better if they provided an app to monitor the results digitally.
10. März 2025
Antwort von Blue Horizon Blood Tests
Thank you for your lovely feedback!
We’re so pleased to hear that you had a great experience and that your blood test was done quickly.
We’re always looking for ways to improve, and a digital app for results is a fantastic suggestion, definitely something we’ll keep in mind for the future.
Thanks again for sharing your thoughts!
Becky : )
Poor communication however great service
The test was completed very quickly and very comprehensive feedback.
However I could not get a response from the chat which was very frustrating. I tried at least three times. I was concerned about a mistake in my order.
3. März 2025
Antwort von Blue Horizon Blood Tests
We're delighted to hear that you found the test process quick and the feedback comprehensive!
We're sorry to hear that you didn't receive a response on live chat as expected. Please know that you’re always welcome to email us anytime, day or night, and our customer care team will be happy to assist with any issues.
Upon reviewing our live chat system, we can see that a response may have reached you a little later than expected, our sincere apologies for answering a tad later than expected.
Nickie : )
Blood sample in the post Monday
Blood sample in the post Monday. Results back Wednesday afternoon ... Inclusive of Blue Horizon doctor review with advisory on my results. A quick turnaround
5. März 2025
Antwort von Blue Horizon Blood Tests
Thank you Sanjay for your lovely feedback and we are really happy that you found our service quick and efficient!
Thank you for taking the time to let us know!
Jason : )
Great labs but disappointing blood collection
Prior to ordering, I contacted customer service via few times: one advisor suggested they could look at an offer the other said no- pot luck.
The home blood service said their were no specific times noted for collection even though my test did. As I followed her advice, this has caused a lot of anxiety.
She sounded knowledgeable, and she was polite and friendly during the collection; however, as I told customer service (no response) l, this service would be improved:
Wearing a uniform
Showing ID
Hand washing after touching pets (before collection,)
Opening the box in front of the patient to show the syringe was safe would ease anxiety.
Test was returned quickly
19. Februar 2025
Antwort von Blue Horizon Blood Tests
Thank you for bringing this to our attention.
We have passed this information on to the relevant section and sincerely apologise.
Please be assured that we are addressing this matter.
Here at Blue Horizon Home Blood Testing, we are dedicated to ensuring our patients are cared for and dealt with in a professional manner.
We truly appreciate all feedback, both good and bad, as it helps us to address every aspect of a situation and continuously improve our services.
If you need any clarification or further assistance, please feel free to contact Rebecca at rebecca@bluehorizonmedicals.co.uk.
Jason ; )
Great customer service and quick
Great customer service and quick, thorough results. Thank you!
25. Februar 2025
Antwort von Blue Horizon Blood Tests
Thank you for your kind words!
We’re so pleased to hear you had a great experience with us. Providing quick and thorough results while offering excellent service is exactly what we aim for, so it’s fantastic to know we’ve met your expectations.
Becky :)
Antwort von Blue Horizon Blood Tests
That's great to hear!
Thank you for taking the time to let us know.
Becky ; )
Expedient service while away from my…
Expedient service while away from my home. Invaluable , prompt, straightforward instructions I would recommend.
20. Februar 2025
Antwort von Blue Horizon Blood Tests
We're so pleased to hear that you found our service invaluable and straightforward Jane, It’s great to know we could provide a prompt and seamless experience while you were away from home.
We really appreciate your recommendation!
Nicky ; )
Came 1 day later as promised
Came 1 day later as promised. Thankyou. Will.definitely use again
12. Februar 2025
Antwort von Blue Horizon Blood Tests
Thank you so much for your five star review, we really appreciate it!!
Jason ; )
comprehensive blood panels, prompt results.
Clear instructions, helpful online support, comprehensive blood panels on offer (only provider I am aware of which does RT3), and results well within the turnaround time (results came at 8 working days, where given turnaround time was 17 working days)- was chuffed with that!
17. Februar 2025
Antwort von Blue Horizon Blood Tests
Thank you Naomi, We’re really pleased to hear you found the process clear and the support helpful.
It’s great to know the turnaround time exceeded expectations, always a win!
And yes, we do like to offer a comprehensive range of tests, including RT3, as we know how important these can be.
Really appreciate you taking the time to share your experience!
Becky :)
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