Our business has been paying Blink for their services for several months now and still have not managed to successfully take a single payment. Account executives completely ignore emails and my attem... Mehr ansehen
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Das sagen Bewerter
We switched to Blink from World Pay about 18 months ago. Communication with our contact Ethan was professional, accurate & the process smooth. When I've had a reason to ask for help, the team have b... Mehr ansehen
Thank you Aisha. Having recently set up our Blink payment system, I needed to complete the Barclayard Payments questionaire to ensure we comply with the latest Industry Data Security Standards. Aisha... Mehr ansehen
Unternehmen hat geantwortet
We've worked closely with Blink for 4+ years, and the service and competitive fees have been spot on. If we've ever needed tech support, Hannah and the team have always been on hand to help, truly br... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Blink Payment makes accepting and reconciling payments easy. Whether businesses are looking to take payments online or in person; they are completed through one simple platform. Our all-in-one solution supports multiple payment methods, which includes open banking, payment links, virtual terminals (paying over the phone), card machines, and can integrate with various software providers, such a Xero or QuickBooks, through easy-to-use API's.
Kontaktinformationen
123 Pentonville Road, London, N1 9LG, London, Vereinigtes Königreich
- 0345 481 2178
- sales@blinkpayment.co.uk
- blinkpayment.co.uk
4,2
Gut
274 Bewertungen
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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With 2 Blink accounts, count this as double 5* rating
We have 2 Blink accounts and couldn't recommended any other provider more than Blink. We have processed payments for many years via other providors, since we are with Blink, transactions and billing are with ease. The simple, easy to use platform with all its excellent features and security are simply 2nd to none. I must admit, I did have an issue with the merchant bank (not Blink) on 1 account, the issue only lasted the few minutes from when I noticed it until I picked up the phone and a very well trained lady called Annabelle Dover took the matter and satisfactory sorted it without delay or fail.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you so much for your fantastic review! We're thrilled to hear that Blink has made payment processing and billing seamless for your business. Providing a secure, easy-to-use platform with excellent features is what we strive for, so it's great to know we're delivering on that promise.
We're especially pleased that Annabelle was able to resolve your issue quickly—I'll be sure to pass on your kind words to her! If you ever need any further support, we're always here to help.
Thanks again for choosing Blink!
Great service team
I’m not particularly technical and I’ve not been in my post for long but when I rang Blink for some assistance, I got connected to a guy called Oscar. He talked me through step by step and was patient and professional. What a great service.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Hi! Thank you so much for your kind words! We're delighted to hear that Oscar provided you with patient, professional, and step-by-step support. We always aim to make things as clear and easy as possible, so it’s great to know he delivered exactly that. If you ever need assistance again, we’re here to help!
AVOID - AWFUL
Used Blink for under a year, started off great - I would now say AVOID AT ALL COSTS. Out of the blue Blink's acquirer told us would hold a reserve £120k of our money with NO WARNING - when asked why we were told we'd not met the 'credit criteria'. Nothing has changed in our financial circumstances - we could not understand why this had occured. We even consulted our accountants - who also could not fathom why we'd been placed in this extremely unfair situation. I pushed for more information and was told they could not provide any further details on why they'd be holding such a large amount of our money (Our average transaction value is £180..they were wanting to hold over 600 times that!!!)
We were assured by Stephen at Blink we could change acquirer and this would solve the issue. This did not materialise and we were left in a very difficult circumstance. Since then I have tried to call Stephen multiple times to discuss and I am now being totally ignored.
To make matters worse Blink are now trying to charge us over £300 to return a terminal - due to Blink not being able to provide us with an acquirer! Make it make sense?! Blinks customer service is non existent.
I would urge anyone to be cautious that unexpectedly and without any explanation this companies acquirer can demand to hold over £100k of your money and then Blink will try and charge you a huge amount to 'return a terminal' that you can't use through no fault of your own. Please steer clear I would hate for them to potentially cripple another small family run businesses.
Luckily I have now found elsewhere.
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you experienced.
The decision to hold a reserve on your account was made by our acquiring bank based on their internal risk criteria. Unfortunately, we do not have control over these decisions. We understand how unexpected and challenging this situation has been for you.
We attempted to provide you with another acquiring bank to resolve the issue, but unfortunately, the application was unsuccessful. We regret that this did not work out as planned.
Regarding the early terminal contract cancellation charges, we have since reduced these charges to a minimal amount for you.
We are committed to improving our customer service and ensuring that such situations are handled more effectively in the future. If you have any further concerns or need assistance, please do not hesitate to contact us directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
A1 client support
Hassan was great - friendly, professional, helpful -no jargon or complicated IT speak, just a courteous explanation of what had caused our issue and how to resolve it quickly. Excellent customer support!
30. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Hi Debby! Thank you so much for your kind words! We're delighted to hear that Hassan provided you with friendly, professional, and clear support. We always strive to make things simple and hassle-free for our customers, so it's great to know he delivered exactly that. If you ever need assistance again, we're here to help!
Top service Barry
We've been working with blink for 3 years now.
Fantastic customer service, great back system, very user friendly
Barry has been fantastic since the start any queries we had, he was there to help.
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for your loyalty over the past three years! We're thrilled to hear that you've had a great experience with our customer service and system. Barry will be delighted to know he's made such a positive impact. We truly appreciate your support and look forward to continuing to assist you!
Thank you Aisha
Thank you Aisha. Having recently set up our Blink payment system, I needed to complete the Barclayard Payments questionaire to ensure we comply with the latest Industry Data Security Standards. Aisha helped me get through the questionaiire which also served to eductate me on data protection systems and protocols. Aisha was super helpful and I dont think i would have been able to complete it without her guidance.
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for your kind words! We're so pleased to hear that Aisha was able to guide you through the Barclaycard Payments questionnaire and help you navigate data protection requirements. We know these processes can be complex, so we're always happy to support our customers every step of the way. If you ever need further assistance, we’re here to help!
It was a really great and awesome…
It was a really great and awesome experience to with their support member with the name Sut ,
He really helped and and sort out my all queries in a very professional way, Even I have tried the other platforms, But to be very sincere i didn't found this kind of help. Definitely will recommend to my other friends as well.
18. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that we provided such exceptional support and was able to assist you with all your queries in a professional manner.
It means a lot to us that our service stood out compared to other platforms you’ve tried. Your recommendation to your friends is the highest compliment we could receive, and we truly appreciate your support.
If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help!
Great Customer Support
Aisha was brilliant at helping with our PCI Compliance, making everything easy to understand and was very patient as we went through everything. The support that Aisha gave, made something that could be overwhelming, relatively simple.
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for taking the time to share your experience! We’re delighted to hear that Aisha provided such excellent support with your PCI Compliance. Making complex processes easier to understand is something we always strive for, and it’s wonderful to know that Aisha’s patience and guidance made the experience simpler for you.
We’ll be sure to pass along your kind words to Aisha – she’ll be thrilled to know her efforts made a difference. If you ever need assistance again, don’t hesitate to reach out.
Excellent Customer Service
We've been working with blink for nearly 12 months.
Excellent customer service, and very user friendly dashboard and backend system.
Highly recommend as a payment provider.
Jeremy Barlttop
G Johns & Sons Ltd
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for your wonderful feedback and for being with us for nearly a year! We're thrilled to hear that you've had an excellent experience with our customer service and found our dashboard and backend system user-friendly.
Your recommendation means the world to us, and we’re so grateful for your support. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Here’s to many more successful years of working together!
I have spoken to somebody really not…
I have spoken to somebody really not respectable..: she said Im the manager, but I’m pretty sure she’s not.. I told her what’s your name I don’t wanna give you my name.. this is far from being professional.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for sharing your feedback. We’re very sorry to hear about your initial experience, as this does not reflect the level of professionalism and respect we aim to provide.
We take situations like this seriously and are glad to let you know that we’ve addressed your concerns and resolved the issues with your terminals. Your feedback helps us identify areas for improvement, and we’re committed to ensuring a better experience moving forward.
If there’s anything else we can do to assist you or if you’d like to discuss this further, please don’t hesitate to get in touch.
Choosing Blink was a no brainer!
From the initial discovery call to the ongoing account management, it was an easy decision to choose Blink as our payment provider. Not only have they helped us reduce our debt total and admin hours they've also helped our clients who now get to enjoy easy pay links, and convenient reminders. The dashboard is super easy to navigate and we have the whole team using it, the process from payer to payee couldn't be better. In all the years of operating, we struggled to speak with customer service, experienced frustrating lengthy hold periods and no direct contact. With Blink, we send an email with a query and get an immediate response from our dedicated client success adviser (Jack) In times of tech issues, we've picked up the phone and had friendly (+very patient!) experts at the other end, ready to help. Highly recommend, and our clients are still saying "that new payment system is brilliant" 9 months down the line.
10. Dezember 2024
Antwort von Blink Payment
Hi Charley,
Thank you for such a detailed and glowing review! We’re so glad to hear that your experience with Blink has been smooth from day one. It’s fantastic to know that our payment solutions have made a real difference for both your business and your clients.
We’re especially happy to hear that Jack and our support team have been there when you’ve needed them. Providing fast, friendly, and expert assistance is something we take great pride in.
Your recommendation means the world to us, and we’re thrilled to hear that your clients are still loving the system 9 months on! If you ever need anything, we’re just a message or call away.
PCI Compliance !!
When you're running a business the Job of PCI Compliance is confusing to say the least, so thank you once again Aisha and all at blink for your continued help and support you cut through the confusion !!!
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Hi Chris,
Thank you for your kind words! We understand that PCI Compliance can be tricky, so we’re delighted to hear that Aisha and the team have been able to provide the clarity and support you need.
Your feedback means a lot to us, and we’ll be sure to pass your appreciation on to Aisha. If you ever need further assistance, we’re always here to help!
Really took her time to talk me through…
Really took her time to talk me through everything, really appreciated her help
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you felt supported and that we took the time to walk you through everything. Providing thorough and helpful service is what we strive for, and it’s wonderful to know it made a difference for you. If you need assistance in the future, we’re always here to help!
Thanks for the help with compliance…
Thanks for the help with compliance Aisha and the team, as well as handling all of our payments, probably my least favourite job to do every year!
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for the fantastic review! We're so glad Aisha and the team could make compliance and handling payments easier for you—especially since it’s not a favorite task. 😅 We're here to lighten the load whenever you need us. Thanks for choosing us, and we’re always happy to help!
Quick and Helpful Service!!
Had some issues with our PDQ machines at work and Blink were really fast and helpful in resolving them. Big, Big thanks to Aaron who was handling our case; He really went the extra mile to ensure that everything was resolved as soon as it could be.
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for your wonderful feedback! We’re so pleased to hear that Aaron went the extra mile to resolve the issues with your PDQ machines quickly and effectively. Our goal is always to provide fast and helpful support, and it’s fantastic to know we hit the mark for you. Thanks for your kind words, and we’re here anytime you need us!
Aisha was a great help
Aisha assisted in completing the complicated form. Very professional and knowledgeable. Thank you !
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
We're so glad Aisha could assist with the form and make the process smoother for you. Her professionalism and knowledge truly shine, and we’ll be sure to pass on your kind words. If you need help in the future, don’t hesitate to reach out—we’re always here to support you!
Aisha made filling out the compliance…
Aisha made filling out the compliance form completely worry free!! It is such a complicated form and I could not have managed without her professional, helpful and kind manner. Thank you
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you so much for your lovely feedback! We’re thrilled to hear that Aisha was able to make the compliance process worry-free for you. She truly embodies professionalism and kindness, and we’ll be sure to share your kind words with her. If you ever need assistance again, we’re always here to help!
Aisha Nur was really professional in…
Aisha Nur was really professional in dealing with setting us up with our new terminal aswell as going over the portal and how it will improve our payment processing no bounds
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
It’s wonderful to hear that Aisha Nur provided such professional support while setting up your new terminal and walking you through the portal. We’re delighted to know it’s already making a positive impact on your payment processing. If you need any further assistance, we’re always here to help!
The meeting was very helpful
The meeting was very helpful, Aisha helped me , she was patient and helpful. Thank you so much.
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Hi Hindley,
Thank you so much for your kind words! We're thrilled to hear that Aisha was able to assist you and that you found the meeting helpful. We truly appreciate your feedback and are glad to know that we could make a positive impact. If you ever need further assistance, don't hesitate to reach out!
Aisha made the whom experience with…
Aisha made the whom experience with blink so easy. Highly recommended
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von Blink Payment
Thank you for the review! I'm glad Aisha made your experience so smooth!
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