Black Tomato Bewertungen 300

TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Black Tomato (Ian) helped us plan an amazing trip to Egypt and Jordan. They have some great local contacts and with some excellent guiding and accommodation, we had the most memorable trip. Thank... Mehr ansehen

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Bewertet mit 5 von 5 Sternen

After having read a review about Black Tomato in The Times we contacted them about a trip to Sri Lanka. We were put in contact with Christie and from the start we were helped in the most professional... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Black Tomato truly delivered an amazing luxurious trip to both Thailand and Vietnam. The travel was seamless with being met at our destinations by excellent guides and VIP service. The guides gave us... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Black Tomato organized an exceptional tour to two islands in the Philippines for our large group, and we were fortunate to be part of it. Every detail was thoughtfully planned, with clear attent... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reiseanbieter
  2. Anbieter von Kulturreisen
  3. Reisebüro

Vom Unternehmen geschrieben

Black Tomato is the award-winning travel company that specialises in creating exceptional tailor-made experiences for its clients.

Tailor-made travel with

Vom Unternehmen geschrieben

Award-winning service
Luxury service begins the moment you enquire, continues throughout the customised design and booking process and until well after you return. Alongside being on hand 24/7 whilst your away, we worry about the little things before you even think of them. Because that’s true luxury service.
Expert knowledge
Our travel experts have lived and breathed these places so we know how best to avoid tourist traps and go beyond the obvious tick box experiences. Add that to the network of destination contacts and carefully selected overseas partners we’ve collected in our time and you’re guaranteed the best in expert knowledge and insider information, wherever you’re heading.

Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

300 Bewertungen

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Bewertet mit 5 von 5 Sternen

Cuba

I recently travelled to Cuba with Black Tomato and the experience was truly exceptional.

First it was a spectacular visit that greatly exceeded my expectations. Cuba is an incredible country of contrasts. The sophistication and beauty of the people, the art, music, architecture, food against a background of incredible poverty - yet still very safe.

Second, as a solo traveller, Black Tomato did an excellent job of allowing me to experience Cuba and the Cuban people in a truly creative way. From drum lessons in the back room of a world-famous percussionist, through a food tour with a highly eloquent former Havana University professor, to watching an amazing string quartet followed by a wild Cuban rap band in an warehouse turned into gallery and restaurant.

All in all, I was very impressed with Black Tomato throughout.

12. Februar 2023
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Antwort von Black Tomato

Hi Nick,

Thank you for your kind feedback. It was great speaking with you last week, I am so pleased you enjoyed your time in Cuba.
Looking forward to bringing your next Black Tomato adventure to life!

Many thanks,
Megan

Bewertet mit 5 von 5 Sternen

Honeymoon Trip to Mexico

Our experience with Ian and Black Tomato as a whole was excellent! Ian made the whole process extremely easy for us by not only being extremely knowledgeable (especially with our wonderfully specific questions!) but responding quickly to our changing demands on the itinerary. Black Tomato offers such a unique and tailored service and we are so excited for our honeymoon!

29. März 2023
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Antwort von Black Tomato

Hi Hattie & Chris,

Thanks so much for your kind words - we're so pleased to hear you've enjoyed planning your special trip with Ian and can't wait for you to head off to Mexico on your honeymoon!

All the best,
Grace

Bewertet mit 5 von 5 Sternen

Black Tomato is Top Notch - You Will Not Be Disappointed

Thank you Michael (Black Tomato) so very much for planning such a fun and exciting itinerary. We all enjoyed ourselves immensely while learning so much about about Morocco, its people, culture, traditions and rituals. I’m happy to say that none of us can point to just one adventure as our favorite. Each day brought something new and special.

Also, we cannot let go unmentioned the pinpoint precision with which the itinerary was carried out by our drivers and guides. Each one was perfectly prompt, highly professional and a joy to spend the day with!

We loved the accommodations of La Sultana and Olinto, both of which made us feel like royalty; and the night in the desert was truly a once in a lifetime experience.

We are most appreciative of all the extra surprises that you worked in — dinner at Dar Zellij; the fire breather in the desert and the hammam and massages at Olinto. Wonderful, wonderful, wonderful!

We could not have done this without you! Thank you, again! We look forward to more Black Tomato adventures in the future!

10. März 2023
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Antwort von Black Tomato

Hi Wendy,

Thank you so much for your kind feedback, Michael and I were so pleased to hear that you enjoyed your adventure in Morocco – it sounded fantastic!
We look forward to bringing your next Black Tomato trip to life.

Very best wishes,
Megan

Bewertet mit 5 von 5 Sternen

Excellent service

Superb support and advice in planning our holiday. Rob was very accommodating in tweaking our trip to meet our changing requirements. Recommended hotels and excursions were excellent. Our two guides were friendly, knowledgeable and punctual. Overall, excellent service and we will definitely use Black Tomato for future adventures.

9. Februar 2023
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Antwort von Black Tomato

Hi Clare,

Thank you for taking the time to share your kind feedback. I am pleased that you liked working with Rob and that you enjoyed exploring Vietnam - it is a fantastic destination.

Looking forward to speaking to you soon and helping you with your next adventure!

Best wishes,
Megan

Bewertet mit 5 von 5 Sternen

Amazing Honeymoon!

We had a wonderful experience with a Black Tomato! Jeni and team did a great job planning our honeymoon to Oman and the Maldives. We wanted to go to the Maldives, but weren’t sure where to stopover on our journey from the US. The Black Tomato listed to what we were looking for in a stopover (culture, seeing a new part of the world, natural beauty, safety, activities) and suggested Oman. We were taken care of and loved our trip!

12. Januar 2023
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Antwort von Black Tomato

Hi Caroline,

Thank you so much for sharing your kind feedback. Jenni and I were pleased to read about your enjoyable trip and glad that we were able to help you explore Oman on route to The Maldives.

We can’t wait to help you plan your next Black Tomato adventure!

Best wishes,
Megan

Bewertet mit 5 von 5 Sternen

Black Tomato will change the way you travel

We have historically avoided travel agencies as the typical itineraries just always seemed to miss the mark. Black Tomato has officially converted us and gained a loyal customer. Our jobs don't allow us to have extensive time off, which is always a challenge. They managed to pack our bucket list trip to Egypt into 8 days without it feeling rushed. The accommodations were outstanding, the customized itinerary perfection (including a surprise brunch overlooking the pyramids), and the local guides so knowledgeable. Several fellow passengers in a large group stopped to asking us who planned our trip as our local guide whisked us away quickly to sites in personal transportation every morning. And best of all: zero stress with the ability to truly relax and enjoy the experience. Every detail was thoughtfully taken care of, including walking us through security and handling our luggage. I cannot rave enough about their services, and have already booked an anniversary trip to Greece this summer. Cheers to more adventures, Black Tomato!

3. Februar 2023
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Antwort von Black Tomato

Hi Micah,

Thank you for sharing such thoughtful feedback. Rob and I were so pleased to hear that your bucket list trip to Egypt was so special and stress-free with many fond memories from your trip. We can’t wait for you to spend your anniversary in Greece this summer on your next exciting adventure with Black Tomato!

Best wishes,
Lillie & Rob

Bewertet mit 5 von 5 Sternen

Epic Chile Adventure

We just had the most incredible trip to Chile thanks to Black Tomato. I worked with Tom, our travel advisor, to craft a very complex itinerary. Our goal was to cover as much of Chile during a 3.5 week trip but still maintain a reasonable pace. We hit the Atacama desert, Valparaiso, Chiloe, Patagonia, Easter Island, Santiago and the wine country. The trip was flawless, expertly crafted and everything went incredibly well. The lodges we selected were amazing. This was truly an epic trip and one of the best I've ever taken and I've done a lot of traveling. This was not my first travel with Black Tomato and they continued to craft and deliver a truly outstanding trip.

25. Februar 2023
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Antwort von Black Tomato

Hi Rick,

It was wonderful to speak with you and hear about the highlights from your incredible adventure in Chile. Tom and I were delighted to hear that you enjoyed the unique lodging experiences and had such an epic trip overall. We look forward to helping you create more memorable trips in the future and excited to see where you go next!

Best wishes,
Lillie & Tom

Bewertet mit 5 von 5 Sternen

Honeymoon of a lifetime

We couldn't have dreamed of a more perfect honeymoon. From the moment we connected with Black Tomato, Christie created the perfect safari experience in Zimbabwe for us. It was organised down to the last detail, from the moment we arrived in Johannesburg for our connecting flight to Zimbabwe to the last day of the honeymoon in Victoria Falls. We went to four lodges in Zimbabwe, each was unique but the service across the board was exceptional, and Christie was available throughout to deal with unexpected issues (like a local airline going out of business the night before our flight!).

It was the trip of a lifetime which we will never forget, and is definitely the first of many trips we will book through Black Tomato.

20. Mai 2022
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Antwort von Black Tomato

Hi Bella & Zain,

Thank you so much for sharing your experience of travelling with Black Tomato. It was an absolute pleasure working with you two and making your dream honeymoon come to life! I am so pleased to hear you enjoyed the unique experiences at each of the properties and that this special trip was such a success.

We look forward to helping you with future adventures!

All the best,
Christie

Bewertet mit 5 von 5 Sternen

Honeymoon with Black Tomato

My wife and I booked our honeymoon through black tomato and honestly couldn’t be happier with how it turned out! The team was very helpful in curating the exact experience we wanted and the hotels we stayed in were simply fantastic. They were also so flexible in helping us as my wife had to change our dates last minute but they made sure to communicate with the hotels without any financial implications. The price may be a bit high but definitely worth it.

22. August 2022
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Antwort von Black Tomato

Hi Fadi,

Thank you for sharing your kind words. I am so pleased to hear that we were able to curate such a special honeymoon trip and that the hotels and experiences were spot on. We look forward to helping with future adventures!

All the best,
Lillie - Client Relations

Bewertet mit 1 von 5 Sternen

I am very disappointed in my experience…

I am very disappointed in my experience with Black Tomato. I had done all of my research and wanted to set up a call with them to plan my honeymoon. It took them two weeks to respond to me via email, and then they claimed their responses went to my junk mail (which they didn't). Then, when a travel agent, Mikaella, finally got back to me, they scheduled a call with me for that afternoon and then never showed up to the call. If I'm going to spend that much on a luxury vacation, I need someone who is responsive.

23. Januar 2023
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Antwort von Black Tomato

Dear Ali,

I hope that you are well.

I am incredibly sorry to hear that you have been disappointed with your experience, and sincerely apologise for any inconvenience this may have caused you. Planning your honeymoon should be an exciting and stress-free process, and I am saddened to hear that we have fallen short of our usual standards on this occasion. We really do pride ourselves on the level of service that we offer our clients and are so sorry that this has not been reflected in the communication that you have received.

I am extremely grateful for your response to my initial email and for your understanding. I would love the opportunity to discuss this further and put things right so please do let me know if you would like me to call you directly. 

Many thanks,
Misha

Bewertet mit 5 von 5 Sternen

Black tomato booked us a fantastic…

Black tomato booked us a fantastic honeymoon to Costa Rica. Beautiful hotels and tours. Will use them again

21. November 2022
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Antwort von Black Tomato

Hi Bala,

Thank you for your kind words. Sunil and I were thrilled to hear you had such a wonderful time in Costa Rica, especially for such a special occasion!

We look forward to helping you plan your future travels!

All the best,
Lillie

Bewertet mit 4 von 5 Sternen

Requested a call back through their…

Requested a call back through their site and they called my number very promptly. I spoke with their representative who I found to be very helpful and knowledgeable.

I travel around the world with work more than what I am home and wanted to have a real family break, we spoke about all of the different options available. We are finding what the perfect getaway would be!!! Thank you

25. Oktober 2022
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Bewertet mit 5 von 5 Sternen

Curating the perfect vibe

This was our 3rd holiday with Black Tomato, and it was amazing as usual! Their team does a fantastic job curating the right vibe, balancing authentic local experiences and knowledgable guides with time on our own to explore. Everything is seamless, from the transportation arrangements to the superb accommodations. We can't recommend them highly enough.

1. Oktober 2022
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Antwort von Black Tomato

Hi Cara,

Thank you so much for your kind words. It was wonderful to hear that your third trip with Black Tomato was fantastic! I know Tom enjoyed working with you to create this adventure and we are excited to plan many more with you!

All the best,
Lauren

Bewertet mit 5 von 5 Sternen

We will ALWAYS use Black Tomato for our travel.

Black Tomato helped plan a beautiful, memorable and special trip for our family. They didn't miss any details. Our hotels, guides, and transportation were exceptional. Jenni and Grace were patient and thoughtful in helping us plan our vacation. They made sure to work within our budget and kept in mind our personal preferences every step of the planning process. They didn't forget about us once we booked and have been wonderful following up with us after our trip to welcome us home and ensure we were happy with everything. We will ALWAYS use Black Tomato for our travel. Highly highly recommend.

16. August 2022
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Antwort von Black Tomato

Hi Lara,

Thank you so much for your kind words. Jenni and I loved working with you on this trip and are so pleased that you had such a great time exploring Italy with your family! It was so great to hear all about your travels on our call and we look forward to seeing where you explore next!

All the very best,
Grace

Bewertet mit 5 von 5 Sternen

Otherworldly, unforgettable!

Black Tomato organized a custom trip to Iceland for us and our holiday totally exceeded expectations every step of the way. Guides, transportation, accommodations and activities were all top-notch and gave us time to relax and enjoy every moment. Communication with Black Tomato was always prompt and effective. We recommend the company enthusiastically and would not hesitate to use it again.
Philip and Susan, Toronto

25. Juli 2022
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Antwort von Black Tomato

Hi Philip and Susan,

Thank you so much for your kind words - Camilla and I are so pleased that you had such a great experience in Iceland and we're excited to see where you explore next!

All the best,
Grace

Bewertet mit 5 von 5 Sternen

Black Tomato has been a wonderful…

Black Tomato has been a wonderful resource helping to create my wife and I's honeymoon.

With next to no help during the initial screening (as my wife and I wanted to do it all), Black Tomato was able to narrow the scope and craft a really awesome itinerary that we could then tweak and modify as much as we wanted.

Throughout the process, they were very helpful answering questions and never made us feel bad about asking "the dumb questions". Special shout-out to Tom for putting up with us. :)

25. Mai 2022
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Antwort von Black Tomato

Hi Ben,

Thank you so much for your kind words. It has been an absolute pleasure working with you and helping to create the perfect honeymoon. There is no such thing as dumb questions when it comes to honeymoon planning as we need to make sure it is perfect!

All the best,
Tom

Bewertet mit 5 von 5 Sternen

Great Jordan trip!

I went to Egypt with Black Tomato in early 2019 and immediately signed up for another trip to the Middle East with them. I was originally supposed to go to Jordan in 2020 but Covid changed all that -- however, I am SO thankful I had the trip booked with Black Tomato. They rebooked everything with NO ISSUES and NO STRESS. I was so thankful that I booked my "big ticket" travel through them because they handle EVERYTHING.

When I was finally able to go in early 2022, they made everything happen with incredibly short notice. (Black Tomato makes exotic destination travel soooooo easy.)

Now on to the trip -- Jordan was incredible. Tom (their Middle East expert) was 100% dead on with everything I wanted to do, and was also flexible when I suggested a few tweaks here and there. And here's the other secret with Black Tomato -- their guides are WORLD CLASS. I have been on countless guided tours in my life and Black Tomato finds people that are just the absolute best. BT saves me hundreds of hours in searching for the best of the best. That's what I want when I travel and Black Tomato always delivers.

Also, a note to single female travelers, I felt totally safe in both Egypt and Jordan because of my booking with Black Tomato -- they make sure you have a guide with you at all times (if that's what you want). And all of the places they have you stay are luxurious AND safe.

29. März 2022
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Antwort von Black Tomato

Hi Laura,

Thank you so much for taking the time to speak with me last week and for sharing such wonderful feedback about your experience in both Egypt and Jordan - it was incredible to hear the stories from your adventures and how Black Tomato, Tom, and our guides have gone above and beyond.

We can't wait to help bring your future travel plans to life.

All the very best,
Lauren

Bewertet mit 5 von 5 Sternen

Our trip to Argentina and Chile was…

Our trip to Argentina and Chile was typical Black Tomato - organized, efficient, top-notch everything.
Buenos Aires – hotel and area great. Romina our guide was fantastic. The ride to the Tango in the old-fashioned car was an unexpected and really fun highlight/additive. Empanada cooking class delightful. The surprise personalized tango was very cool –the sparkling wine and chocolates and strawberries made it even better.
Bariloche was absolutely gorgeous. Loved the Villa Beluno. To me, it was the best hotel. Room was spacious, and there were plenty of really good restaurants within 15 mins drive - Il Gabbianno was particularly good.
The boat experience/hike was perfect. Karen the guide was top notch, too, just like Romina.
Mendoza – wine country in the valley is amazing. Our guide Victor was also awesome. Gave us a quick 45 minute tour of Mendoza before the 90 minute drive to Casa de Uco, which is another typical Black Tomato hotel - top notch everything.
The wineries we toured were all amazing - Tempus Alba (the blending experience was a highlight), Casa El Enemigo, Siete Fuegos.
Once in Chile, we did the winery Vik which was very exclusive and gorgeous. We only spent about 40 hours there but we packed in a bike ride, horseback riding, wine tour, and amazing wine and food.
All-in-all, we highly recommend Black Tomato for an Argentina/Chile trip!

10. März 2022
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Antwort von Black Tomato

Hi Joe,

Thank you for taking the time to review your third trip with Black Tomato! I am so pleased that you enjoyed the trip that Luca planned for you to Argentina and Chile, and that the diversity of activities and the cuisine did not disappoint.

From your European adventures to Latin America, it has been a pleasure to help create some wonderful trips for you and I look forward to helping with wherever is next.

Best wishes,
Lauren

Bewertet mit 5 von 5 Sternen

A friend recommended Black Tomato to me…

A friend recommended Black Tomato to me when I told her we were planning on going to France. She has used BT for many years and raved about the trips that they went on.
Jihane, our France expert, has been nothing but accommodating and helpful in everything that we have booked so far. She offered us 2 different itineraries, asked us to review it and then we spoke again and firmed up our choices......We are leaving in 5 weeks and can't wait to experience all that Jihane has booked for us. We continue to be in touch to fine tune all of our dinner reservations and Jihane continues to be really helpful and responsive. We will definitely use them again for other travels.

2. März 2022
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Antwort von Black Tomato

Hi Jodi,

Thank you so much for your kind words. It has been an absolute pleasure working with you and understanding how much you enjoy cycling and beautiful scenery I can't wait for you to experience some of my favourite regions of France on two wheels.

All the best,
Jihane

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