Blackbough Swim Bewertungen 312

Great experience with customer service at Blackbough. I had an issue with a swimsuit that was sent (it ended up being too small but was listed as Final Sale) and I reached out to customer service; I heard back within 24 hours and received a larger size of the same swimsuit for no additional charge within a week. I was very appreciative of the timeliness of response and the care the team took to address and solve my issue.

BlackBough's team was really quick and efficient when I needed help with an issue with my order. It made me want to keep shopping with them!

Quality of the product itself is incomparable and the customer service team is fantastic and helpful!!!

I love blackbough swimsuits, but their policies could be better.

Quality: The quality of their suits are quite nice. They have definitely improved over the years. When they were first gaining traction in the U.S., I wasn't super impressed with their quality, but they have stepped it up since then. The majority of their suits are double lined (their website says triple lined, but this is false. There is an outer layer of fabric and 2 layers of lining, so it is considered double lined) and the sewing is consistently neat.

Sizing: Their sizing has gotten better over the years as well along with their model reference photos. Seeing the sizes the models wear helps me choose a size for myself and generally I can pick a decent size. However, sizing could still be more consistent. I can wear an XS or S depending on the style.

Value: The value for the money is honestly not bad. Yes, $120 for a bikini is expensive, but it's not as expensive as some of their other competitors that are not offering suits with quality that are any better than blackbough.

Return/exchange policy: This is where I deduct a star. I've noticed that it has been increasingly popular for companies to start making items final sale at only a discount of 20% off the MSRP. I'm not paying $80-$100 for an item without being able to return it. Sizing isn't consistent enough to know what is going to be a good fit or not. It's insane that online only companies will have final sale on items considering you can't try them on before purchasing and the fit of a garment is extremely important. Final sale should only be used if an item is at minimum 80% off. Another thing is, they only give you store credit. This seems to be another trend among newer companies. Like why don't you want to give us our money back? Don't you have any faith in your brand/products?

Overall, besides their return policies, I do recommend blackbough. I thoroughly enjoy all of the swimsuits that I have purchased from them. I think their designs are unique and cute and will continue to shop there.

They delivered my items incredibly fast, I feel like I only waited like 2-3 days before they arrived (I'm sure this varies on demand and location though). I had an AMAZING experience with customer service when i got a size too small, they were able to accommodate me and provided me with very quick replies and service. Honestly the best customer service experience I have had in the longest time.

probably the best customers service I’ve ever dealt with. I got a bathing suit for my girlfriend and I and once it arrived I just didn’t like how it looked on me to be honest. Quality and fit was great the pattern just didn’t fit me well. I hit them up for a refund and they responded almost instantly and were able to quickly and methodically get me a store credit refund. Very great service and great suits

I had items that did not fit and they let me keep my items and gave me store credit so i can order new items. love the swim suit quality!

Ordered the wrong size and asked for a refund/exchange they let me keep my original order and gave me credits to order the right size + fast response 🫶🏻

Blackbough’s customer service is great! They answered my email promptly and they were very kind. I am so excited to receive my order!

I didn’t receive my package because of the Canada post strike and they happily offered to resend my package at no cost. Easily the best customer service team I’ve been in contact with. Very satisfied with my experience!

I needed to make a size change before Blackbough shipped my order and they responded so quickly and changed it before I got my order! Amazing customer service the best quality swimsuits

I had made a mistake while ordering these amazing swim suits, and even in this very busy time of year, the staff responded and rectified my mistake in no time - I am very grateful! (and look forward to buying more swim suits from them in the future)

their customer service is amazing so kind and attentive, i’ve seriously never seen a company care so much about their customers!

High quality shorts! I have like 10 of them! Excited to get more. Huge variety of designs as well!

This company is really great with customer service.

They answer very quickly to our emails whenever we have any concerns.

They also have a great return policy that makes online shopping less risky.

We will definitely continue buying from them! The swimsuits are gorgeous and never disappoint.

High custom taxes when ordering from the EU!!!
I recently purchased swimwear from Blackbough. I ended up having to pay €40 custom taxes over a package worth €100. This came as a big surprise as it isn’t clearly mentioned on their website that their packages are sent from the Philippines (it is only shortly mentioned in the FAQ), even though they have an EU site.
Be aware of this. Especially since their return policy states that they don’t do cash refunds, only store credits.

bought a matching set in may, after a one week pool vacation with proper care, the top started to lose all elasticity. not just small fraying of the elastic in the fabric but large sections now completely missing the elasticity. still wearable but not for long. brought back to the store of purchase and they claimed it was “user error” even though I hand washed and line dried. reached out to blackbough to see if i just got a faulty product and if this level of decay is normal, said there was nothing they could do since i purchased from a separate retailer, makes sense but also embarrassing that they don’t stand by their 100 euro product. now it’s october and the bottoms are starting to show the same wear. way too expensive for maybe 50 wears total and one summer of inconsistent use.

This company offers the best swimsuits - both designs and quality! They have different styles to choose from and also gives variety of sizes. As a petite girly, sometimes it's hard to find bikinis that fit me well but good thing I was able to discover this brand! I now have swimsuits that fit me perfectly and do not look big on me especially the top!

High Quality Swimwear, but they have really great matching shorts and shirts for men too!

such an amazing company! Amazing customer service! Reach out to me when I accident order two of the same bottom before shipping it, asking if that was I wanted! Gave me store credits, truly love them! Swim suits are perfect quality and love they give back to the ocean! Truly an amazing brand