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We have created a real ‘BUZZ’ with our innovative approach to physical education and Ofsted registered school holiday sports clubs. This has led us to extending our services into some exciting new areas, including gentle exercise for the older generation, birthday parties, celebrations, special events and community sessions to name a few. Our incredible team of coaches are fully insured, DBS checked and trained in Paediatric First Aid and Safeguarding Children. Together, they have helped us build a solid reputation as Staffordshire and Cheshire’s leading provider of sports and physical activity. We are professional, creative and provide a high quality service that people are happy to recommend.
Unit 1 Trent House, Dunning Street, ST6 5AP, Stoke-on-Trent, Vereinigtes Königreich
4,0
14 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Personale gentile e affidabile assistenza tecnica qualificata e veloce riparato interruzione internet entro 12 ore complimenti
a tutti i componenti della azienda be active.
Horrible experience with Bee active Endon !!! Organiser are rude and no childcare responsibility. The toilets are dirty with poo flush on the toilet bowl, when mentioned the coach Avril just laughed it off on my face !!! Also they close at 5pm and have no accidental policy to lookafter the child if anything happens such as accident, traffic etc. Not suitable for working parents at all we all work till 5pm for God's sakes !! When I was 15 min late due to traffic Avril at Endon branch was extremely rude and suggested my kid can't join the next day despite saying I was stuck in traffic.!!! Not professional, no work ethics, no child caring attitude. I don't know how can they get licence for childcare and ofsted rating. I want give their work ethics a zero rating if I could . Working parents stay away at all cost!!!
Antwort von Bee Active
Thank you for taking the time to share your feedback. We’re naturally disappointed to read your comments and feel it’s important to provide a fair and balanced account for the benefit of others.
Our holiday clubs operate from 8:00am to 5:00pm, and these hours are clearly communicated during the booking process and in all pre-arrival information. On the day in question, our team contacted you at 5:00pm—our scheduled closing time—to ask for your estimated arrival, and your child was collected at approximately 5:20pm.
While we understand that delays can occur, this was not an isolated incident. During our Easter holiday programme earlier this year, your child was collected around 5:45pm. These repeated late collections place additional pressure on our team, who have their own families, commitments, and contractual hours to honour.
You have suggested that we should offer flexibility to suit your working hours, noting that you finish work at 5:00pm. While we sympathise with the challenges working parents face, our organisation cannot extend its provision beyond the registered operating times. Our staff are not only educators and carers—they are individuals who also deserve certainty, boundaries, and time to rest and recharge after a full day of delivering high-quality childcare.
With regard to your other concerns, we take all feedback seriously. Toilets are checked regularly throughout the day, and any issues flagged in a respectful and constructive way are dealt with promptly. We are also confident in the professionalism and caring nature of our team, who consistently receive positive feedback from the families we serve.
We remain proud of the safe, enriching, and fun environments we provide across all of our venues and are always open to discussing concerns directly in a respectful and productive manner.
Kind regards,
Ben Mills
CEO, Bee Active
Highly recommend the Bee active club. Plenty of activities for children and my 6 years old son loves going there.
I would highly recommend Bee Active holiday club. I have a child age 5 with additional needs that has attended the summer holidays and the team have been absolutely amazing with him. My son can be difficult at times and not wanting to listen to instructions but the team have been so patient with him. A huge thank you to Tim and his amazing team for all their hard work. My son absolutely loves going each day.
We use the Newcastle under Lyme school holiday club and the lead coach Sammi is brilliant, she is kind, caring, treats your children like her own.
The club has a great line up of activities and my son always comes home talking about everything he has done all day and is eager to go back.
Bee Active is just great fun for kids, the thought and planning of all the different sessions for each day is amazing. Our two very energetic boys love going. The coaches are really great and the admin staff are extremely helpful. Going to their own school as well is good, although last year they attended at another school and loved that as well, so it’s fun wherever they attend. I give Bee Active 11 out 10!😂
First time using Bee Active and thoroughly impressed by the inclusiveness for all children.
My son who normally dreads holiday clubs, absolutely loved it! The familiarity of it being at the local school also massively helped.
I cant recommend Bee Active enough, I use them every school holidays!
From the very helpful office staff, amazing coaches and great activities they plan, they always go above and beyond and I wouldn’t get through juggling work and school holidays without them. 5 stars every single time!
Bee Active always have a great range of activities and games planned, the coaches are fantastic and very engaging and it’s a wonderful opportunity for kids to mix and make new friends.
My daughter is very sporty and has endless amounts of energy, however she always comes out absolutely exhausted having had the best time there!
This is an excellent service. How lucky we are to have something like this on offer in our city/surrounding area. The provision is outstanding and my daughter loves it.
What a great club for kids to use in school holidays the best weve used so experienced, encouraging really understanding to children with additional needs, rebecca is fab always remembers my boys names all the staff go out there way, also big thanks to josh who does the sen sessions aswell
my child love the activities and looked forward to attending
My child loves bee active. I think it’s the variety of activities, the enthusiasm of the leaders and mixing with different children. Whatever you’re doing, keep doing it!
It was the first time we have used bee active and Amy-jean loved it so much we kepted booking more and more days as she wanted to be at the club. She is already asking when she can come back.
The staff are amazing really care for the children. They made every day so much fun. We will definitely be booking again.
Thank you so much to every member of the team you all do a fantastic job. Its lovely to know your child is happy and having fun in a safe place when you have to work. Thank you all for being amazing
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