Bradleys Estate Agents Bewertungen 

101
•
TrustScore 2.5 von 5

2,4

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

If I could give zero stars, I would. This has been an absolutely awful experience from start to finish. We felt constantly pressured and pushed into decisions that suited the buyers, not us. It seemed... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Firstly would not give any stars, minus 5 would be more appropriate. Surveyor could not distinguish between a Cornish Branch Line Halt with a free car-park (mostly for residents, who have nowhere els... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Offer accepted on our much wanted marital home to be. Bradleys Residential Mortgage Broker then went about finding us a mortgage. This was a time wasting exercise after being offered a mortgage that... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have just purchased a maisonette in Newton Abbot through Bradley’s and couldn’t fault them. They were attentive, prompt for appointments, and had dedicated personnel to help us complete. They repl... Mehr ansehen


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2,4

Mangelhaft

TrustScore 2.5 von 5

101 Bewertungen

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2,4

Alle Bewertungen

(101)

11 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Really impressed

Really impressed with Bradleys,& in particular Christian and Jake. Very pleasant to deal with,& excellent at every step of the house selling process. Really good with feedback after viewing appointments. Can’t fault them.

17. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Newton Abbot - unresponsive

I had a fiancée (from another country) who was living in a flat in Buckland and for purposes to do with maintaining her privacy, I decided not to follow-up with investigations until way after she was not around (following our mutual break-up). Time lapsed quickly.

Going back some years: I began to sleep at her apartment overnight, downstairs, because she became nervous about the surroundings and for good reason...

The address is within an inlet, and a glass-back to the rear, with high-rise flats overlooking it and quite nearby, and some high trees around some areas to the garden with hedgerow amassed around the bottom of them and houses rising up above those trees which are connected to a road running parallel that winds around and down into the circle of houses in which this flat is located.

Alongside the flat is a walkway with a fence to the left, running the distance and leading to the side-gate, the same line of trees just beyond an encaged and unkept additional small patch of garden to the other side of that fence, the gate ahead, itself, when opened, beyond the sight of the other houses in that inlet.

The impression of discreet, when in fact an easily spied-on property with the private aspect being nothing but dangerous. I had been quietly aware of the problem, up until the following (I was once a security-guard in London Bridge, a chock-a-block part of the city, and so tend to notice things before they happen):

One evening, she knocks on my door, over the other side of Newton Abbot, enroute from working a long shift, and says that she has been home but found all her lights are not coming on. I agree to come with her and so she drives me to her flat.

She parks in the inlet, her usual space, and I get out and walk down the side of the address and I go to open the gate, no words spoken between myself and her up until I shout to her over my shoulder to return immediately into the car.

Because, as I stand there, the backdoor to the right of me directly facing the area to the left around the corner from the gate where I am stood, and which is unviewable from my position, footsteps on loose stones are heard by myself. As I shout, "There's someone here", the footsteps double-back and then I hear a rustling through the trees just beyond the loose stones.

We get back in the car and drive to the road parallel and wait for the police, post phone-call.

When they arrive, we follow them back into the inlet. They search around the trees yet can find no-one. They had taken twenty minutes to turn up and so by then whomever the trespasser was, was going to be easily gone. She laughed it off, while this lighter humour soon dissipated the next morning when electricians turned up and alerted her to the fact that her lights had been switched off at an electrical-point under a manhole-cover from outside the building.

The particularly eerie part, if that wasn't bad enough...while we were sitting along the road running parallel, waiting for the police, the car we were in quite low down, it being a Ford KA, and so myself unable to see this person's face, witnessed only five or so minutes after the event, a man walk past the car-window (on my passenger-side) and turn into one of the houses, carrying a metal fishing-tackle box while wearing a long fisherman's jacket (with a waterproof, waxy finish) with a suit and tie underneath. The look didn't jive for that time in the evening, with the apparel not really fitting together to make a normal picture.

I phoned Bradleys today and said that the flat needs to be inspected for reasons above, safety-speaking, and I pointed out the incident (I had also lost a book of notes, supremely important, which had been lent to this woman but mislaid) and they basically said they would do nothing.

So, there we are. That's Bradleys for you.

15. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear P J Morgan, that is quite the detail and description you have provided. As I'm sure you are aware, we cannot confirm whether an area is safe or not, and if the electrical controls are accessible under a manhole cover, it would suggest that there is a bigger issue, although it seems unlikely they would be so accessible to the public. If you ever fear for your safety, the only course of action would be to contact the police as you did on this occasion. It feels unfair you have rated us on an incident we had no control over. Our property maintenance team would be happy to attend to any maintenance issues with the property you are leasing via ourselves.

Bewertet mit 1 von 5 Sternen

Very disappointed

Very disappointed, we went to view a property to rent,everything was friendly until we asked if he accepted housing benefits. He then became quite rude and brush offish,clearly thinks people with less than him are beneath him. He walked us out of the property in silence and drove away without a word! We then waited 3 weeks for a response,when we phoned we were told he was looking for a working family to rent his property. Disabled people are just as trustworthy as working people! I would not recommend

30. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Joe, we are sorry to hear about your experience and would suggest that if you can email some further details to info@beagroup.co.uk we can then investigate the matter and provide further training for the individual involved. We do wish you every success with your move.

Bewertet mit 2 von 5 Sternen

Do not pay £200 for ‘professional’…

Do not pay £200 for ‘professional’ photos!!! The ‘professional’ photographer used by the Brixham branch is an artist not a seller of houses. He hasn’t got a clue what a ‘good’ photo should look like when it comes to selling houses. Overuse of a drone footage which makes a small house look even smaller doesn’t help either and trying get the photos improved takes for ever as staff are all smiles in branch but little action. Go to Boyces - they don’t charge anything! Or Eric Lloyd - they charge a more reasonable £160 or better still take your own. It took me all of 30 seconds to take a lovely photo and I’m no professional.

1. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Sue, We're sorry to hear that you were not happy with the photos taken. We do offer customers the option of having our team of Estate Agents take them should they not want the professional ones. We wish you the best of luck with your move.

Bewertet mit 1 von 5 Sternen

Wish I could give zero stars

Wish I could give zero stars . Won’t ever use Bradley’s again and especially the okehampton office . Progression very poor with terrible communication, horrific attitude from branch manager . Avoid at all costs !

25. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Dazza, we're sorry to hear of your dissatisfaction, although it would be really useful for us to have more specific details to address any training needs. If you can contact us at info@beagroup.co.uk we can look into the detail. We have also recently employed a new branch manager, who is not only excellent, but also focuses on the customer experience throughout which aligns with our culture.

Bewertet mit 1 von 5 Sternen

Awful please avoid at all costs

Awful please avoid at all costs. What do they get payed for doing? Wouldnt register an 80 year old woman to rent a property. She was sent away to do it herself online which she had no clue how to do. Well im now selling my house and ill stay well away from this company!!

10. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Stephen, we appreciate you taking the time to write a review so we can always consider a customer's experience. We do generally direct tenant enquiries to our online form due to the vast volume of enquiries we receive per letting property. In this instance, it should have been considered that the customer couldn't do so and we could have run them through the registration. We can address it moving forward, so thank you for bringing this to our attention. We wish you the best with your move.

Bewertet mit 1 von 5 Sternen

Absolutely terrible estate agents

Absolutely terrible estate agents, with a complete lack of communication and poor practices. We were constantly chasing them for updates and, to top it off, they didn't even show up for one of the viewings. Because of them, we lost our dream home, apparently our buyer wouldn't wait but then suddenly when we were buying a house with Bradleys as well as selling ours, our buyer is willing to wait!!! We accepted an offer on our house in September and made an offer on another property at the same time. Everything has moved at a glacial pace, and we've had to chase for updates, often with no response. Now, it looks like we won’t be able to move until the end of April at the earliest. Despite asking repeatedly, we’ve never received an explanation for the delays with the new build in our chain. The solicitors they recommend are just as bad. Avoid them at all costs—this entire process has been a nightmare, and I can't imagine there’s an estate agent worse than Bradleys.

20. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Absolutely awful estate agents

Absolutely awful estate agents, poor communication all the way throughout. Had to ring before the viewing to be told the house was off the market and apologies we wernt informed, to then be rang up when we were nearly home to say that the information was incorrect and to go view. Since then no communication from them, would not use this estate agents, very poor service.

19. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Jade, we're sorry to hear of such an odd experience, and certainly not what we would expect. If you could please provide some further information by contacting info@beagroup.co.uk we will be able to look int the matter further and ensure this does not happen again. Thank you.

Bewertet mit 2 von 5 Sternen

Poor service from head office

I am a relocation consultant trying to arrange viewings for a client in Newquay. He filled out at least four application forms and returned them to head office. Neither he nor myself heard from them. I did eventually get through to someone at the Newquay branch who was polite (2nd star) but my client was not granted any viewings and there was no communication to say that he had been unlucky. So where is the customer service? So rude. It does not take a second to e mail people back to say they have been unlucky on this occasion.

15. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Imogen, we are sorry to hear of your experience. We will look into why a reply was not received by your client. Our existing systems are also being reviewed to ensure the communication and experience for all aligns with our culture of Customers for life, which is vital in everything we do.

Bewertet mit 1 von 5 Sternen

Sale purchase fell through

Sale purchase fell through which is always a risk however Bradley’s handled it so poorly with no respect for us. We received a rubbish phone call that lasted less than a minute telling us ‘sorry the property is no longer available’ 1 day before we were due to sign the contracts. We received no paperwork, no follow up phone call and pretty much dumped and forgotten about. We have received no other property details and when I’ve left messages to get hold of the young lady that was initially dealing with the sale, I have had nothing back. Avoid!!

23. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Mike, we have tried to identify the transaction you referred to but cannot find the relevant details. Could you please contact info@beagroup.co.uk with more information so we can investigate the matter and ensure it does not happen again. We would of course be keen to help you find suitable property and would also like to reiterate this is not the service we expect of any of our team members. Thank you.

Bewertet mit 1 von 5 Sternen

It's only one star as I am unable to…

It's only one star as I am unable to give no stars. We were tennants with them for 18 months, almost 3 months after our tenancy has ended we are fighting for our deposit. The place was left clean and tidy and the email responses we have received have been far from helpful. I would definitely not recommend. They are slow to act and slow to reply to any concerns.

5. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Thank you Sarah. We understand your disappointment. Having reviewed our file, it is clear staff have endeavoured to reach agreement with your former landlord over the administration of your tenancy deposit. We note staff efforts are ongoing and we would encourage both parties to try and find a compromise where a dispute exists. Where agreement cannot be reached, either party have the option to refer the deposit dispute to the TDS for independent adjudication and we are aware you have already made such a referral. Given the TDS are currently predicting a 12-15 week period before publication of their final report, we hope agreement can be reached to the satisfaction of both parties as we are sure you will agree

Bewertet mit 1 von 5 Sternen

Anyone else found their negative review…

Anyone else found their negative review on the company coincidentally get removed from Google review???? Can company’s manipulate what’s seen on Google?!?

17. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear LR, companies, including ourselves, can only appeal on a Google review if it is spam, or clearly incorrect, such as the wrong company or similar. Please feel free to contact info@beagroup.co.uk should you wish us to address any issues or wish us to investigate this further.

Bewertet mit 1 von 5 Sternen

OMG WORST ESTATE AGENTS

OMG. The similar happened to me. Reduced by 95k. Someone my family member knows asked if they could put an offer in as property was ridiculously low. They were told by joe not to get involved as he was close friends with my ex wife. They said as they have delt with them in the past that I should drop them as they are conning you.
An area manager from one of the biggest estate agents also advised me to pull out & is currently helping me with this issue even though my property has been sold.
Don’t be conned !!!!!
AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!

19. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Mp, sorry to hear you had to reduce your price to find a buyer, although the majority of properties are due to the market conditions. Many competitors will tell you to withdraw as they are competitors and want your business!
We create a marketing plan and work with our clients to execute it as well as we can, when the market drops, it is unfortunate that sellers have to reduce, however, you will find the properties you are looking at probably have to do the same too. If you have any issues, please email info@beagroup.co.uk

Bewertet mit 1 von 5 Sternen

poor mamagement

As expected Bradleys have again answered with sweeping statements about how everyone else causes the problems.
Problem 1 The senior manager did not know that with one original tenant having left, that the house was being occupied by one original tenant who was unwilling/unable to afford the rent and one unregistered adult, two children and 2 cats.
Problem 2 The owner was not sent a copy of the court application until he asked for it. No explanation for this lack of communication was given. The application did not "expedite" the eviction as the "tenants" were given the maximum time to vacate the property whereas the judge would probably have been less lenient if he was aware of the illegal occupation and considerable damage that had already been done to the property.
Problem 3 The owner only received rent insurance income 6 months after it was due and only because he asked for it. No explanation for the delay or apology was offered.
Problem 4 The owner only received the bond payment last Monday almost 11 months after the "tenants" were evicted. No explanation for this delay or apology was made.
Problem 5 The senior manager who was supposedly managing the property was also the same person who would have investigated my complaint against herself. Yes, I could have jumped through the hoops and made a formal complaint about the person who would then have investigated her own shortcomings before handing me on to the next level. According to my contract I had chosen the best level of service so given the poor service I had received I decided it was not worth the effort and stress.

12. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

We had a contract with the Branch in…

We had a contract with the Branch in Mutley. Previously I rang the agent to follow up any reviews end of May. I left messages but no calls and I had to ring up myself then got to speak to the person marketing our property.

This time same happened I rang the agent to follow up any reviews. Had left one message on Monday to call back when the agent is in next day. Today Wed I rang again today and so far no return call.

I am feeling a bit fed up with me chasing the call instead.

19. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

Dear Ace W, this sounds very odd and unlike any of our branches. I have tried to trace the sequence of events, to address any issues, although cannot see anything that matches your report. If you would like to provide further details confidentially, please email info@beagroup.co.uk so we can ensure this does not happen again and provide further training if required. Thank you

Bewertet mit 5 von 5 Sternen

Lynn and top team

Lynn and the team have relet a property we own and have acted in a very professional and friendly manner and have achieved all we required and would recommend a top team 100%!

24. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Rubbish Online Appointment System - Not Fit For Purpose

There is an online appointment system for you to book a convenient time for an appointment, which is accepted and confirmed by email only to be followed up with a phone call to say that appointment isn't available! Poor service. Chose a particular time to fit in with a busy work schedule and now can't view for another week. Bring back viewings where you can go in the evening and the Vendor shows you around themselves - useless service for working people!

4. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Bradleys Estate Agents

We're sorry to hear that your requested appointment time wasn't available, although there are various factors including homeowners to consider. We wish you all the best with your search and hope to accommodate future requests.

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