Been trying for weeks to obtain a physical copy of Pokemon Pokopia! My family absolutely loves the game, and we needed a second copy but getting it digitally from the eshop (that we’d never be able... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very nice place for playing magic and other tcg ,always going there for rcq .stuff is friendly and they serve coffee!
Since this shop opened and my kid learnt to play the card version of Pokémon he spends less time staring at his consoles and more time building decks, strategizing and playing with other real life pe... Mehr ansehen
Ben was very quick to acknowledge the order and call to discuss a potential stock issue, he then went far out of his way to contact his extended network to resolve the issue. The shipment was qui... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bath TCG is a small company setup to provide trading card games and accessories at affordable prices. We pride ourselves on our customer service and are happy to help with any questions you may have.
Kontaktinformationen
Fullers Way, BA2 2UG, Bath, Vereinigtes Königreich
- 07597 721064
- admin@bathtcg.co.uk
- bathtcg.co.uk
Das haben sich andere Leute angesehen
Great service, great stock.
Entered bath tcg's new shop this week and was super impressed, positive vibe from the lady behind the desk who was super helpful. And a great choice of products and stock levels. Everyone should visit.
16. Februar 2023
Bewertung ohne vorherige Einladung
Great Service
Legitimate. Ordered Pokemon Elite Trainer Box (ETB)
Great Service, prompt delivery and condition was excellent!
9. Januar 2023
I had a problem with my order spoke to someone over the phone who sorted it out. They were very helpful. i was pleased my purchase
I had a problem with my order I called and spoke to someone who sorted it out quickly.
Everything arrived as promised. I was pleased with my purchase and the service I received.
19. Dezember 2022
Amazing customer service. Highly Recommend
Amazing customer service from Ben.
Ordered 2 items and 1 arrived damaged due to it being mishandled by the courier service.
Contacted Ben, he resolved the issue and initiated a replacement immediately.
Replacement arrived a couple days later, in perfect condition, and I’m 1 happy customer that will 100% be using BathTCG again.
12. Januar 2023
Bewertung ohne vorherige Einladung
Fast efficient service
9. Januar 2023
Quick dispatch and brilliant service
Items were dispatched swiftly and they put up with my frustrations about the postal strikes without complaint. Couldn't recommend more, I'll be purchasing from them again.
30. November 2022
Antwort von Bath TCG
Hi Rin, thank you for your kind review. It means a lot at the moment with the way everything is. Thank you again for your patience and understanding during this time. Many thanks, Ben
Better than the competition.
Ben was very quick to acknowledge the order and call to discuss a potential stock issue, he then went far out of his way to contact his extended network to resolve the issue.
The shipment was quick, and far quicker than other sellers we ordered similar items from on the same day. Finally, but really not the main thing, his prices were better than anyone else we compared to for these items.
We will make use of Bath TCG's services again.
5. Dezember 2022
Antwort von Bath TCG
Hi Roy, thank you so much for the kind review. It's great to hear you were pleased with the service provided and I look forward to helping you again in the future. Many Thanks, Ben
Items have not arrived and I have had…
Items have not arrived and I have had no comms despite several emailsb
10. Dezember 2022
Antwort von Bath TCG
Hi Derek, I am sorry to hear your item has not arrived yet. As I am sure you are aware there are mass delays all across the Royal Mail network due to the strikes which have caused massive backlogs at depots. All I can do at this moment in time is to be patient.
As for your e-mails, I have only had the one from yourself and I responded the following day, I am sorry I didn't get back to you on the same day but it has been a very busy time for myself.
Please do reach out to me should you require any further support.
Many Thanks,
Ben
Bath TCG
Excellent Service
Went the extra mile to procure an item for me. Friendly, efficient and communicative.
30. November 2022
Amazing customer service and prices
Absolutely amazing customer service; Ben responded extremely quickly to my email and addressed the issue straight away. Prices are extremely competitive too!
30. November 2022
Bewertung ohne vorherige Einladung
Amazing customer service
Amazing customer service
Item arrived damaged due to poor currier service. NOT the suppliers fault. Stephen was amazing. I’ve never had such quick customer service and on a weekend!! 5 Stars
26. November 2022
I would have given a 5*,but I was…
I would have given a 5*,but I was disspointed when I chased my order and no one got back to me
15. November 2022
Antwort von Bath TCG
Hi Stephen, I am sorry to hear you never had a response. Could you please send me the details and date the chase was sent and I will look into it. I just checked my e-mails now and can't find anything so want to make sure no errors my side are preventing customers from reaching out to me. Thanks, Ben
Really happy with my purchase
Really happy with my purchase, delivered quickly and it good condition 😊
15. November 2022
Great service from Bath TCG
Great service from Bath TCG, item arrived in fast time and perfect condition, would definitely recommend.
10. November 2022
Product description and delivery were…
Product description and delivery were spot on. Cards arrived in good condition and on time
7. November 2022
Fantastic friendly group and shop
Fantastic friendly group and simple purchase for the event ticket. Would recommended.
Welcoming people and a great range of boxes and cards for sale.
2. November 2022
Great customer service
My order was lost by royal mail but Ben quickly got a replacement sent out to me. Great customer service.
3. November 2022
Antwort von Bath TCG
Hi Harry, I am sorry your parcel hasn't arrived yet. As you're aware the disruption with Royal Mail is causing delays and I have agreed to send you a replacement order as yours has not arrived yet. This is being shipped tomorrow and I have upgraded it to 1st Class Signed For. The reason you didn't have tracking for your order is because the service you paid for doesn't provide it. As detailed in our policies it is down to the customer to ensure that they select a suitable shipping option. Usually, the service you have chosen wouldn't be an issue.
Hopefully your replacement arrives in good time and you are satisfied with the resolution given and timely responses given.
Many Thanks,
Ben
Bath TCG
Fantastic overall
Fantastic with communication, very kind and helpful.
I got exactly what I wanted, in a suitably sized box. Furthermore, nothing was damaged or worn.
5. Oktober 2022
Antwort von Bath TCG
Hi Nicholas, I'm pleased to hear that you were happy with the service and products provided. Thank you for choosing to trust us with your order.
Ben
Bath TCG
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.