Bank of Ireland Bewertungen 

Banking license should be revoked, its a joke bank. Currey blocking nearly all foreign transactions by card. I have 5 other cards which dont block. My brother used to wirk as a Programmer in BOI, he described the operating systems as early 1990 training software not suitable for commercial use. As for thr staff, they think theu smell.of roses but its not roses, its dung.

The most awful bank authorized in the UK! They offer very poor customer service and show absolutely no respect for their clients. I requested the cancellation of a Direct Debit twice, but I was completely ignored. Despite having no funds in my account and no authorized overdraft, BOI UK processed a Direct Debit from my account; this pushed my balance into the negative, and the bank reported it to a credit agency, causing my credit score to drop by nearly 100 points. I intend to file a complaint with the Ombudsman, followed by legal action in court.

The new app is awful. Why couldn't they leace it alone. Waiting for approval is the first thing you see and my first thought is who is trying to buy using my account! Then to log off 🙄 the app was fine as it was... this new one us terrible

Post office savings account, but the complaint was dealt with bank of Ireland because they are behind it
But they just masquerade under the post office name because it's trusted.
All ok , as its a direct service online, no need for much doing but lack of live chat/ direct email to communicate, and a huge waiting times on the phone....
The feedback apparently has been absorbed because this method of no modern ways of communicating create a slow relationship... however everything else has been okay considering the customer does all of the work essentially on the website. No app though

0 stars if I could. This is my second review. Definitely no improvement since the last review. What is wrong with the online banking. Seven different occasions I have try to add new payees. All information is correct and an error comes up on screen. As for making a complaint it’s not worth your time. I rang 365 over a year ago about a problem and was promised a call back. What a joke. I have made 4 complaints at different times and absolutely no apology or admission of wrongdoing. Some authority needs to look into this bank- staff, ISA set up online and a dreadful online banking app. The building societies are streets ahead in all areas.

Mis-selling?
I took a 5 year mortgage which ends August 2027, however , by December 2026 I will have reached 80 years and BOI will not offer me another mortgage ..thus leaving me8 months to find another mortgage ..which I was not told me before I took it up.

It it legal?

Account blocked now for 8 weeks customer service rude and unhelpful absolute joke of a bank please avoid

I went to lodge a cheque in the Bangor Co Down branch, I didn’t have all the details required, but a very helpful assistant Johnny Reilly came to my rescue. Johnny went above and beyond to help my as I had forgotten my glasses so I just wanted to acknowledge how helpful he was.

One of the worst most outdated platforms that you could encounter. It feels like from the 1980s.. the ISA product is terribly misinformed and lacks basic information. When you log into the screen you’re just presented with very limited information no update despite multiple months very clunky very outdated.

Terrible, terrible experience. Runaway, don’t waste your time.

Frankly, they should be embarrassed with this level of service, which is by the way administered by another company called OneFamily

Also No App. Pre-Historic Website only!

The bank or Ireland purchase approval step failed again and then froze when I retired. I then used Revolut without any issues.

Awful. One incorrect login and your access is locked requiring you to call a helpline to get it unlocked. Do not get a mortgage with BOI, they include strict rules on overpayments.

Took an elderly (84 Yr) to the Magherafelt Branch to let her cancel 3 DDs for companies whose services she had cancelled. Branch staff told her SHE couldn't cancel them, that she had to request the companies to do so (imagine the hazzle getting through to TalkTalk, O2 and SKY!). This is her money we're talking about! BOI Customer Services when phoned, confirmed she should be able to do it at theit branch, so back for a 2nd visit! Same story so they were asked to ring their own Customer Services people to get confirmation as to how to do it! What incompetent, untrained staff for a bank!

Could any ISA provider possibly be worse than Bank of Ireland? For me, they have failed, and failed, and failed again.
The transfer of my ISA to BoI, supposed to take 15 days, took a full 5 weeks, by which time the ISA issue I applied for, with a rate of 4.06%, was no longer available, only the next issue 42 with a lower rate - making the whole transfer pointless! I raised a complaint, but BoI did not enable me to benefit from the ISA I had requested. They promised that a sum of around £164, intended to make things right, would appear in what they call the ‘Holding Account’, on a certain date, but it did not arrive. When queried, I was told they had unintentionally misled me, and that the promised sum was supposedly embedded within another payment – all explained in such baffling terms that even my accountant cannot understand it.
During those 5 weeks of anxious waiting, further stress was caused by the ISA seeming to go to the wrong provider, since BoI do not tell you that their ISAs seem to be managed by organisations called, variously, 'Post Office' and/or 'One Family'. Further, the number to call to enquire about ISAs is nowhere on the BoI website, all adding to the anxiety.
On 9th April 2026, very keen to get away from BoI, I opened a Cash ISA account with ‘Monument’ and messaged BoI asking them how to transfer my funds out. I was told to contact the new provider, which I did. Yesterday, my new provider told me that BoI has rejected my request to transfer out my ISA – something to do with the maturity date being too far in the future - but I have do not have a Fixed Term ISA, but an Easy Access one. The clue is in the name! Further, why didn’t BoI mention this when I let them know I was transferring out and asked them how to set about that?
My dealings with BoI have been marked by one disaster after another, creating endless worry. Sadly, I do not have a good word to say about them.
I am about to make yet another formal complaint. From my experience, you would be well advised to keep your money well away from the Bank of Ireland!

DO NOT USE FOR MORTGAGES - Outrageous and disgusting behaviour, they will not give you reasonable notice of fees and will only send communication via post, whereby you always receive information too late and then incur massive unconscionable interest charges. In short, terrible terms, policies and communication. DO NOT USE.

Hi, we are a business based in London. I initially called the number 0345 850 1234 and selected option 3. The woman who answered was quite rude. I was asking about the payment card machine, but she kept repeating that she didn’t know what it was, which made me doubt the support I was receiving.

Later, another woman handled my call. She was calm and helpful, and she transferred me to the correct department. Unfortunately, I didn’t catch her name, but I really appreciate her assistance.

For anyone experiencing issues with a payment machine, the correct number to contact is 0800 0325654. The woman on this line who assisted me there was very calm and helpful. Our issue was related to the Wi-Fi dropping. She stayed on the phone with me for nearly 30 minutes, and I truly appreciate her patience and support. We were able to resolve the problem in the end. Again, I don’t know her name, but we called at 12:57 on 07/04 (UK time). I just want to say thank you again to her.

Applied for a small top-up mortgage. What followed is easily the single worst customer experience I've ever had in my life. This was a surprise, as our previous experiences with BOI Mortgages have generally been positive - feels like something has changed in there. We are now into month 5 of the process and still no end in sight. Constant requests for documents and then rejecting the documents for spurious reasons. Long delays in responding to queries. Requests that completely contradict previous requests. Incorrect info provided to us - the list goes on. If Revolut offer a better rate when they launch their mortgage product then BOI Mortgages will soon find themselves in serious bother with this carry-on.

I had a very disappointing experience with Bank of Ireland.

I tried three separate times to extend my mortgage for 2 years. During the whole 3-month process I never received a call, message, or email from the bank to let me know if any information was missing. Because of this delay, I ended up overpaying almost double each month.

After that, I asked the bank if my broker could handle everything for me because I didn’t want to deal with them directly anymore. They told me that yes, the broker could do it. I contacted my broker, who spent about 30 minutes on the phone with them, only to be told that actually the broker cannot do it and that only the homeowner can make the request.

This is something they could have told me from the beginning.

At this point I’ve had enough. Even if it means losing money for a few months, I’m planning to change banks as soon as possible. I would not recommend Bank of Ireland — the process is extremely complicated and the communication is very poor.

I am writing this out of sheer disbelief at the current state of Bank of Ireland Intermediaries. We are currently seeing a total breakdown in their service infrastructure that should serve as a warning to other brokers.

They have moved away from telephone support entirely, yet the "alternative" (Live Chat) is consistently unresponsive.

Without a way to speak to a human or get a real-time message through, simple queries turn into multi-day delays. This isn't just a minor inconvenience; it’s a professional liability. It hinders our ability to provide accurate timelines to our clients and manage their expectations.

How Bank of Ireland honestly expects intermediaries to continue placing business with them in this environment is a mystery. Until they reinvest in human-led support, I find it impossible to recommend them as a reliable lending partner.

Opened an account and within half an hour had changed my mind. The email I got sent to access my account did not lead me to be able to log in. Got transferred to a few different departments on the phone. Even after pressing the department you wanted you then had a series of options which weren't relevant. The advisor did not seem interested. Had to jump through hoops to cancel including sending an email and he kept repeating himself from what was obviously a script and questions I had already said no to. Glad I was able to change my mind. Use online banking all the time. This was not an easy and seamless experience and would not want to transfer a large amount of money to this institution.

If I could give no stars I would new app? is totally rubbish,
old app worked fine.
another if it's not broken don't fix it.