Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Mehr ansehen
Unternehmen hat geantwortet
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
Unternehmen hat geantwortet
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Kontaktinformationen
48 Hatton Garden, EC1N 8EX, London, Vereinigtes Königreich
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Hervorragend
379 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
easy ordering process
It was easy to place my order. The staff were pleasant and helpful.
20. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Great customer sales
Great customer sales. Faster delivery and at a good price. Many thanks
27. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Very helpful and so friendly
Very helpful and so friendly. Nothing is too much trouble. I have ordered from them twice now and have never been let down.
27. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your continued custom and hope to serve you again in future.
Best regards,
Baird & Co.
Trusted supplier of gold and silver bars
Straightforward transactions. Good price. Have used for years.
27. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
I’m really disappointed with the…
I’m really disappointed with the delivery service. I paid a high delivery charge for next-day delivery, but my parcel arrived almost three days later. This delay was very inconvenient and not what I expected given the cost. I hope the company improves its service, because this experience was quite disappointing.
27. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate hearing from our clients as it helps us to improve - we take all reviews seriously.
We are sorry to not have met your expectations on this occasion. Having reviewed your order, we can confirm that initial delivery was attempted three days after the order was placed, within the delivery timeframe stated in our FAQs.
If you would like to discuss this further, we would appreciate it if you could contact us on sales@bairdmint.com and we would be happy to do so.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Delivery was a nightmare disappointing delivery service
Delivery was a nightmare
Royal mail never contacted me to tell me when they would deliver I was out they never posted a card to say they had been arranged delivery with them to post office they said they would inform me when parcel was there they didn't
25. November 2025
Antwort von Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Whilst our delivery partners make every effort to ensure successful delivery, we appreciate this was not the case on this occasion. We will be passing on this feedback to them to ensure service is improved.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Good price on the gold (delivery could…
Good price on the gold (delivery could be cheaper and, I had to go to the post office to collect it myself - otherwise I am happy with my purchase) will buy again
26. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Promised delivery next day but never…
Promised delivery next day but never received items for 4 days late,not able present 🎁 gift on function day. It lost all important of gift.
17. November 2025
Antwort von Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. We would like to address your concerns and will therefore reach out via email shortly to discuss this in greater detail.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Good experience
17. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Lack of company comms
I haven’t ever given bad reviews in the past. Generally if a company doesn’t meet my expectations, I simply do not use them again. In this case I have used several bullion dealers like chards, Atkinsons and Gerrards with wonderful results, but the most recent use of Baird and co prompted me to leave this not so great experience. I have used Baird and co on one occasion before having to gently chase them for delivery dates. Regardless of the recent rush of orders all dealers seem to be enduring , Baird seem to be the worst when it comes to delivery. Because my initial order eventually was delivered I gave the company a second chance. This time the delay was excessive with no feedback from the company as to why and only after several attempts to chase them, they finally revealed that the ordered item which was paid for and supposedly confirmed as in stock was actually not available. Their response was to offer a more common and readily available coin from the same range which of course was no good to me as my order was for a specific coin. Sadly I will not be using them or recommending them for future purchases. They get 3 stars only because the refund was timely.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Customer of precious metals purchase
Being abroad, good and clear exchange over e-mail. I am a customer for several years already and have some precious metals at their vaults
17. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and your continued custom.
Best regards,
Baird & Co.
Explanation for the final figure
Helpful staff,their explanation of how the figures were reached was transparent and they gave me time to work the figures out (using my calculator) .
14. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
perfection every time
From the time you walk in to the time you leave you are made to feal welcome, everything is clear to understand and you just ask if not, The perfect bullion dealers I will use them every time.
20. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review your experience of Baird & Co. We are pleased to hear the experience met your expectations and we appreciate your kind words. We hope to see you again in future.
Best regards,
Baird & Co.
Unacceptable service.I have been…
Unacceptable service.I have been charged £11 for delivery and I received my order after one week. The contract phone number doesn't work and no response to email. Stressful experience.
20. November 2025
Antwort von Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. We are keen to address your concerns so will reach out via email to discuss this in greater detail. We can also confirm there have been no reported issues with our telephone lines.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Baird kept me well informed of the…
Baird kept me well informed of the progress of my order and delivered promptly.
20. November 2025
Antwort von Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.