Have just finished putting up are Gazebo. Overall very satisfied with it. Only query I would have as a professional carpenter is the way the bottoms of the roof are finished off. There really isn'... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Once I had placd the order, i was iinformed by email each time there was a notification of the order delivery date etc.The day the shipment arrived, the delivery men lifted the 5 parcels to the place... Mehr ansehen
Unternehmen hat geantwortet
Super impressed. First time using BD and as soon as it arrived you could tell this was a quality unit. Bought the bbq bar unit. Packing, instruction and overall quality of the unit and the fixings... Mehr ansehen
Unternehmen hat geantwortet
Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Pavillonbau
- auch in
- Carports und Überdachungen
- Garten
- Geschäft für Gartenmöbel
- Gewächshaus
- Spielwarenhersteller
Über Backyard Discovery UK
Vom Unternehmen geschrieben
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Vom Unternehmen geschrieben
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Kontaktinformationen
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Vereinigtes Königreich
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Hervorragend
219 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
First time customer
Delivered on time, by friendly chaps, good communication whats not to like?
9. Juni 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Service from start to finish was great
Service from start to finish was great. Delivery guys were polite and respectful of my property. Quality of pergola is to a very high standard. Thank you.
22. Mai 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our customer service and especially with your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
We bought our outdoor bar via B & Q and…
We bought our Backyard Discovery Cedar Springs outdoor bar via B & Q and are delighted with the high quality of the product. It is well worth the money. We had a problem with the bar that was not the fault of the company or the product and have been so impressed with Backyard Discovery’s customer service. After emailing them for advice about a scratch we had caused ourselves, we received a prompt reply and a replacement part was offered and then sent free of charge without us requesting this. First class product and first class customer service! Highly recommended!
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with us!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
Antwort von Backyard Discovery UK
hank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent company excellent service…
Excellent company excellent service excellent delivery and excellent product. What more can I say? Thank you!
7. Mai 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our customer service and especially with your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Saxony XL
Delivered promptly and with care. Great value for money. Superb product that is easy to build as long as you follow instructions with care and make sure all is square. Took me and my wife a weekend with a few beers to assemble at a leisurely pace. Looks fantastic. Now it needs to stand the test of time. May add guttering to the back if needed.
2. Mai 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave such constructive feedback, especially in regard to the assembly of your product, which is very important to us! We love that you and your wife enjoyed the build with a drink or two!
The Saxony XL is a firm favourite with our customers and we stand by the quality of the product and are confident it will stand the test of time.
We are always here if you ever need support with your product in the future though and we hope it will bring you a lot of joy!
Backyard Discovery Team
Garden classic addition
Exceptional and well thought out design.Beautiful finishing, you will be overwhelmed with your gorgeous greenhouse.
However, you will need above average skill and knowledge to complete the project.
It arrives in several flat pack cardboard cases and a two inch thick construction manual.
Approximately it takes four full days from start to finish for two fit persons.
24. April 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave such constructive feedback, especially in regard to the assembly of your product, which is very important to us!
We are so glad you are happy with the quality of your new Bellerose Greenhouse!
We are always here if you ever need support with your product in the future and we hope it will bring you a lot of joy!
Backyard Discovery Team
Great delivery service ,and clear…
Great delivery service ,and clear instruction for the construction ,good quality
15. April 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the instructions provided and the quality of the product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Prompt Service; Top Quality product
I have put a more substantial gazebo from another premium company together before and the quality of workmanship, wood and forethought that has gone into the Backyard Discovery Saxony XL is in another league. Top product. Took me and my wife a total of about 9 hours to fully assemble, thanks to clear instructions and precise pilot holes and unwarped wood. Would not recommend for inexperienced DIYers without more help than what I had.
14. April 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you are happy with the quality of your new Saxony XL Grill Gazebo! We are hoping your new product will bring you a lot of joy!
If you would like to know more about how to best maintain the quality of your Gazebo, feel free to have a look in our support section on our website or contact us directly - we will happily answer any questions you might have!
Backyard Discovery Team
Really great product
Really great product! Our grandchildren are so thrilled.
Lovely delivery people and a long but simple construction job. Top quality!
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of the product!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
Very good service right from order to…
Very good service right from order to delivery. Kept informed of all the way though. Very good
17. März 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with us, especially in regard to the delivery of your new unit!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
Nearly perfect!
The whole process was seamless- Easy to order, on time delivery, great packaging, clear instructions, no shortages and a few sensible extra parts
The design is also faultless but I couldn’t give a five star review because of the wooden parts - the wood is very light weight and dry- as a result we encountered several splits requiring workarounds and great care. If only the wood had been of a better quality I’d have happily given a 5 star plus review.
Would add that now it’s up the kids just love it!!!!
6. März 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you are happy with our service and process!
All our play units are made of 100% durable cedar wood; this soft wood is naturally resistant to decay and rot and when maintained correctly and sealed with a water based formula will create lasting memories for a long time.
If you would like to know more about how to best maintain the quality of your unit or if you have any concerns about parts of your unit, please feel free to reach out to us on ukcustomerservice@backyarddiscovery.com!
Backyard Discovery Team
Quality components.
Not yet completed but what has been done has gone together well and the timber is good quality. Steel fixings are solid and fit for purpose, no bendy bits here. Quality screws and bolts. Have high hopes for a substantial structure which should last years if properly looked after.
7. März 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you are happy with the quality of your new Saxony XL Grill Gazebo! We are hoping the completion will be a success and that you can soon create many good memories with your new product!
If you would like to know more about how to best maintain the quality of your Gazebo, feel free to have a look in our support section on our website or contact us directly - we will happily answer any questions you might have!
Backyard Discovery Team
Very helpful and understanding of my…
Very helpful and understanding of my requirements
27. Februar 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with us!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
FANTASTIC COMPANY THAT WENT ABOVE AND BEYOND
What a fantastic company they went above and beyond to help me out with very little notice. They even responded to my initial inquiry out of hours on a Saturday night
19. Februar 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you are happy with our service and processing time. We are very excited to see our products being used for such a great cause and hope it is a success!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
So far, so good
Quick delivery time and delivery man was great.Looks well packaged and undamaged. Only dropped 1 star because it hasn't been erected yet, so hoping everything is there and can be built as instructed.
4. Februar 2025
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you are happy with the delivery of your Windham Pergola! We are hoping you enjoy building your new pergola and if there are any issues in the process or if you have any other questions, please don't hesitate to reach out to us - we are here to help!
We hope you love your new product!
Backyard Discovery Team
Great experience …
Communication from delivery driver David and his colleague was above and beyond always answered and kept up to date with what was happening Michaela’s help and prompt response to any questions was fantastic Great people to deal with would highly recommend
4. Februar 2025
Antwort von Backyard Discovery UK
Thank you for your business and taking the time to leave feedback, which is very important to us!
We are so glad you are happy with the delivery team and also our customer service! We pride ourselves on our customer service and the quality of our products and welcome feedback from customers on how we are doing! We hope you love your product!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
Excellent communication throughout
Excellent communication throughout , pleasant customer service
2. Dezember 2024
Antwort von Backyard Discovery UK
Thank you for your business and taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with us!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
Wow !
Wow - the product itself is fantastic quality, value for money and looks great. However - if you are looking for a company that provides top class customer service in relation to their products - even when the issue was caused by us and not them, look no further. Never experienced customer service as quick and good as this. Great company to deal with
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for your business and taking the time to leave feedback, which is very important to us!
We are so glad you are happy with the quality of the product and found assembly easy enough. Thank you for taking the time to comment on our customer service. We pride ourselves on the level of service and quality of our products so we always love to hear customer feedback!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
So funktioniert Trustpilot
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