The first time I ordered from Back to the Pets and I am impressed. Product arrived quickly and well packaged. My daughter will take delivery of a King Charles puppy in a few weeks, so I ordere... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have not received my order. Still showing as not yet shipped. Have emailed them twice and used their contact form twice with no response from either. Things do go wrong and that’s OK but communic... Mehr ansehen
Absolutely great service! Ordered my dog his regular food but needed a bigger bag (cost effective) we got free delivery so no more running out as it didn’t take long to have the delivery! Highly recom... Mehr ansehen
I would have given 5 stars if there wasn't an issue that arose Part of my order was missing, however once I made them aware the problem has been sorted quickly and the missing part is going to be with... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Back to the Pets is one of the UK's leading suppliers of pet food and pet supplies. Free delivery on all orders over £50.00. Flexible payment options such as Clearpay, and Klarna are available at checkout to spread the cost of your purchase.
Kontaktinformationen
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Vereinigtes Königreich
- 020 8064 1482
- hello@backtothepets.co.uk
- backtothepets.com
3,6
Akzeptabel
40 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivered on time and all very…
Delivered on time and all very helpful.Will be ordering again.
5. November 2025
The first time I ordered from Back to…
The first time I ordered from Back to the Pets and I am impressed. Product arrived quickly and well packaged.
My daughter will take delivery of a King Charles puppy in a few weeks, so I ordered a donut bed for Rufus.
I am looking to buy a suitable Kong for a puppy and a couple of interesting toys, I’m hoping I can buy from the same place.
Back to the Pets, well done and thank you.
16. Oktober 2025
Wrong product sent
Wrong product sent, ordered concentrated product and was sent a ready to use - not what was advertised on the website.
Awaiting a reply regarding my complaint.
30. Juli 2025
Got half my order and other items…
Got half my order and other items weren’t delivered. Emailed company and no reply. Still not received the goods or a refund. Took two weeks for half of the order to arrive. Poor poor service and won’t be using this company again. Please stay clear of this company.
15. Juli 2025
Antwort von Back to the Pets
Hi Daniel,
Thanks for leaving the review, albeit slightly harsh, as we've not had any contact with you.
First, I'd like to apologise that you haven't received your full order, and that only part of your order arrived much later than it should have. We'll look into this straight away. (As the full order was shipped to you)
Secondly,
I have checked for any communication from you and haven't received an email or a live chat from you. (We have the live chat option open 10 AM-5:30 PM to avoid any reviews like this.)
Regarding an email, how did you send this? - Was it via our contact form? On our 'Contact Us' page?
https://backtothepets.co.uk/pages/contact-us
Or via the email address listed on there? hello@backtothepets.co.uk.
If it wasn't sent via any of the methods above, the chances are it wouldn't reach us.
To note, if you responded to an email that we've sent to you automatically for any order updates, these won't reach our inbox, as these are 'No-Reply' emails.
If you'd like an update on your order, please reach out via one of the methods above so we can assist you.
Apologies for the inconvenience this has caused you.
Regards,
Jamie
Back to the Pets.
A happy customer
Very pleased with my order which was well packed and delivered within the timescale as promised. The ordering process was simple and quick. also, good value.
9. Juni 2025
Have not received my order
Have not received my order. Still showing as not yet shipped.
Have emailed them twice and used their contact form twice with no response from either.
Things do go wrong and that’s OK but communication is required here and have heard absolutely nothing from them.
I would not recommend ordering from this company.
27. Mai 2025
Bewertung ohne vorherige Einladung
Did not receive my goods and didn't…
Did not receive my goods and didn't reply too my email terrible service
13. Februar 2025
Antwort von Back to the Pets
Hi Geo,
Thanks for the 1* review, albeit slightly harsh as we did respond to you, but never received a response. (So there could be a possibility that your email provider has sent it to your junk folder)
We reply to all emails within 24 hours of receiving them, and on this occasion, we did so within 12 hours of your email reaching our inbox.
You emailed/chatted on 15th February and we followed up with an email on the 16th advising that DPD had lost your original order and that we are not due any further stock until mid/late March. (I asked if you would prefer a refund or if you were willing to wait for a replacement)
Can you please email us at hello@backtothepets.co.uk to let us know whether you'd like a refund for your order or if you'd like to wait for the stock to arrive? We can then make the necessary arrangements.
We can only apologise for the inconvenience this has caused you, it was truly not our intention to do so.
Regards,
Jamie
Back to the Pets.
Good service will use again
22. Januar 2025
A Name to Remember Quality and Service.
My first purchase with this business having been badly let down by another so to find a place where I can buy with confidence certainly earns five stars. From the first contact and order placed to the actual delivery I can only report excellent, Always kept up to date with the process of the order and delivery expectation and I would have no hesitation in recommending to others.
6. Januar 2025
Early delivery and friendly service
3. Januar 2025
i think your company is excellent…
i think your company is excellent however dpd not so good i am still awaiting delivery
5. August 2024
Good prices and great fees back off…
Good prices and great fees back off staff thank you
25. März 2024
Great customer service and quick…
Great customer service and quick delivery. Will definately use again.
10. Januar 2024
Great Dog Collars
Great Dog Collars
I’m so happy the collars are great quality and look very comfortable- when they arrived I did think that they’d be to big but they fit perfectly.
Very happy with the easy ordering and swift delivery service
Thank you 😊
20. Dezember 2023
Very quick delivery
15. Dezember 2023
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