BackcountryRacks 

Great purchase process, right price, fast delivery. I’ll be back.

The website implied it was in stock ready to ship, which is why we bought from your company. So we paid extra for quick shipping so the rack would come in time for our trip. The rack did not come before we left, it wasn't even here when we got back 8 days later. In fact its has been almost 4 weeks and we have not recieved it! We have yet to receive an email letting us know when it will ship. I have also not recieved a response to my email asking where it is and when we will get it. You need to be clear on your website about shipping times. This is most frustrating and definitely put a damper on our plan to take bikes on our trip.

Quick shipping, no damage to packaging. Best price I could find!

The ordering process was easy . My order was shipped out next day and i goy my package on time. No damage on the box or bike rack . Helpful customer service with quick response. Good experience, would buy from again. 👍

Ordered a rack….I realized after the fact my bikes wheelbase was to long.Return was very smooth.I wouldnt hesitate to buy from this vendor again.They were a pleasure to deal with

Roof rack was exactly as described, great price and delivered promptly as promised.

Got my cargo box at a good price and it shipped to me within 2 weeks.

I was impressed, actually. The rack we ordered came quick and it was exactly as expected

Great rack for the Super73 and Lectric ebikes!

I purchased this for an RV that I just didn’t feel comfortable using a bumper hitch. Rack was in stock, easy to order, came very fast, installed easily and looks sturdy. Time will tell how it stands up, but first impression is excellent.
Thanks

Back country provided excellent response.
Shipping was prompt.

Proof that customer service still exists

I ordered a step for Jeep so my old dog would have an easier time getting in and out. Backcountry Racks had the best price, so I ordered. They let me know that the item was backordered, and they checked with other warehouses to see if they could find it in stock, but were unable to do so. They asked if I wanted to wait or have a refund. I needed the item quickly, so I chose refund, which they immediately processed. I ended up purchasing the item through another venue for $45 more. I would have definitely waited if I had the time!

The customer service and communication were wonderful, especially in a situation that could have been very negative. I will most definitely browse their online catalog to find something to purchase.

I received my Inno Kayak Lifter Load Assist Bar on time and am happy to recommend BackcountryRacks to my kayaking friends. It was easy to use UPS package tracking to know when it would arrive. The Assist Bar makes loading my kayak much easier, especially after a long day of playing on the river.

I ordered an Inno cargo box. I received the box and the exterior packaging was intact but the top of the box was scratched and gouged in two places. I emailed photos that day and then a few days later emailed asking for a response and they emailed 10 days later. I emailed a response and then emailed again - they responded 6 days later. Their response was that Inno told them I could use a sharpie or black shoe polish and offered me 25$. They also told me "that they valued their time and have invested as much in this transaction as you have".
Great box - horrible customer service and I will never buy from them again.

Placed the order and received a call grom them. My order was good but it could be better.
I went with their recommendation.
Really appreciate the call and help.

Outstanding experience from beginning to end. My Rack arrived quickly and I couldn't be happier with it. KUDOS to you guys. I know who to go to or recommend for my next rack.

I made my order. It said that it was in stock. You took my money. Then I waited 4 days and it didn't ship even though it said that it would ship in 24 hours. I contacted costumer's service only to figure nd out that you didn't have it is n stock and that it would not be back in stock until May. You cancelled my order but took another week to refund me my money.

Best price on my new bike rack!

Used this site because it said it offered 24-48 hour delivery but then got messaged a couple weeks later saying that the item I ordered is back-ordered until next month. I wouldn’t have ordered on this site had I known it was going to take that long. Maybe should try making it known that it’s back-ordered in the first place instead of me waiting for the bad news.