I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... Mehr ansehen
Unternehmen hat geantwortet
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... Mehr ansehen
Unternehmen hat geantwortet
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... Mehr ansehen
Unternehmen hat geantwortet
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... Mehr ansehen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I have placed my order on April 28th, 2020. (2 items) one due on 2nd May and the other on 3rd May. Both my orders aren't delievrd yet. The status shows processing. I have tried contacting on whatsapp, the app and also written an email to the ID on the app. There is NOT A SINGLE REPLY through any portals. Kindly check on the orders and let me know the estimated delivery date. Else cancel the orders and give me a FULL REFUND.
Regards,
Harpreet Kaur Arora
Please note I have already written an email to your support team. There is no reply.
The order number #960-493-86A-1 (both orders under one)

Antwort von AWOK.com
Hi Awok,
Kindly please refund my money that was spent on the following orders, after one month you cancelled the order, so please refund my money as this money is with you for two months now.
Track order 1 is #323-776-90I-1
Track order 2 is #323-776-90A-1
UPDATE:
Dear Awok,
I have received the money for the Track order 1 i.e. #323-776-90I-1 of amount 24/- AED on 12th May.Kindly please also transfer the remaining amount of 42/- AED for the Track order 2 = #323-776-90A-1 similarily.And I will update the ratings accordingly.
Please advise,
Thanks and regards,
Abdul Rahman

Antwort von AWOK.com
Every time you respond that we will contact you shortly but no one contacts actually.
Please last time tell me if your driver is going ro deliver my parcel or not?
After this i will catch you on the judgment's day.
This is last time from my side. We are unpaid employees now a days and my phone was not working so i ordered it by requesting to someone else but you all are insane who think we are earning bad money and there is no delivery from your side

Antwort von AWOK.com
This company is worst i have ever seen they don’t respond to your email, their chat is always offline, they never respond to you whatsapp they don’t answer phone and now they started replying here serving from last 7 year millions orders processed. They don’t care about customer service. If you guys are really serious kindly follow up on customer complaints or shut your website if you can’t manage due to covid don’t hide behind this

Antwort von AWOK.com
I Ordered and paid online on 24 April. Order nos. 97917718A1, But however until now it is still in "order processing" status. I was wondering why until now it was not even put into dispatched status. I am trying to contact through emails, calls, whatsapp. But no response I need my orders delivered otherwise I would like to request for a payment refund. Please Take a action ASAP.
Waiting for your response.

Antwort von AWOK.com
Hi,
I placed my order that's worth over 2200 AED, I paid in advance as they forced me to pay as the order was big. I still didn't receive anything, I tried to call their office, no one is picking, I emailed them at support, no one replied yet.
I will launch government level fraud complaint now...
I request all of you, don't buy anything from there...unless they apologize and clear pending Q.
My order detail:
Awok.com - Order 64510149A1 ( Tax Invoice )
I already emailed you support, no one is replying..
updated: 6-05-2020
Even Since your last message, it has been two days, no one called me, no one replied from support.
What your finance department is thinking? I placed many orders(more than this amount ) on souq, there was no issue, if you guys can not handle, please let me know how can I cancel it...
Guys, my flight is next week, please reply call me ASAP...
New Reply: 18-05-2020.
It has been 14 days now since I got your reply on Trustpilot here, you guys are really terrible, please answer me how to cancel and get my money back????
Regards,
Kamran

Antwort von AWOK.com
Order No.: 12156490A1
Ordered and paid online on 21 April. Awok advised delivery by 25 April however until now it is still in "order confirmed" status. I was wondering why until now it was not even put into dispatched status. They are unreachable through emails, calls, whatsapp. I need my orders delivered otherwise I would like to request for a payment refund.
*********
I refer to your last reply. Please see my comments.
Thank you for your prompt response. May I suggest? Could you improve your after sales customer support please. There are many occasions since I placed my order that nobody is replying or answering to your customer support hotline. Is everything ok or shall we start in worrying now? I have been shopping with awok since 2017 and it was only this year that I have experienced this which I understand given the situation. But the key here would be better customer support and quick revert to any inquiry sent to your support hotline.
Thank you. Meanwhile, I appreciate if you could contact me at my registered mobile number to further discuss this.

Antwort von AWOK.com
im really disappointed for AWOK SERVICES!!!!
I placed an order 21st of April and they said i will receive the order on 25th of April till now i didn't receive my order and i PAID this already ORDER NUMBER 538-741-74A-1
I called many times NO ANSWER
I sent email many times for REMINDER AND FOLLOW UP about my order to their email and still no even one person who reply to my concern.
I PAID THIS ORDER AND STILL I DIDN'T RECEIVE MY ORDER AND THIS IS NOT ACCEPTABLE.
KINDLY DELIVER MY ORDER AS SOON AS POSSIBLE.
IVE WAITED FOR SO LONG AND I NEED MY ORDER URGENT.
KINDLY RESPONSE AND DO YOUR ACTION IMMEDIATELY!!!!!!!

Antwort von AWOK.com
I can’t recommend to anyone.
I have placed and paid my order on 24th April and delivery supposed to be on 28-29 April. however, till now I haven’t received anything. Order number: 123-136-05A-1
Customer service is ZERO.
Tracking system is very poor.
Delivery is poor.
AWOK used to be competitive in terms of delivery few years back.
It’s sad that now they don’t even answer the phone calls, emails and ect

Antwort von AWOK.com
If possible I won't rate your company one star. You deserve no stars at all. I bought a faulty phone from Awok in which one of the delivery men has come to pick it up after lodging my complaints.I have waited 4months for my refund but received nothing.i have sent several email and made calls to the customer service team but to no avail.
NOW,What they are trying to make me understand is that my 113 dirhams is gone..why should that happen..Isnt this a scam. Somebody should call me on 0544037081...am seriously disappointed with this terrible online shop...I regret doing business with you guys. Do you think this money is easy to come by..that's my sweat for heavens sake..shame on you guys

Antwort von AWOK.com
Very bad experience.It was my first order through awok and iam extremely disappointed.my order no is 48407127i1.I still get any response from awok i tried all possible ways

Antwort von AWOK.com
they don't even deserve 1 star. No respect for customer's time and money.
They are a no show once you pay them

Antwort von AWOK.com
I m buy this tablet but its not good working i m also tell they you can chang but they can not chang this tablet some time not on even i m charger but i can not charger some time touch is not working and one more thing he can not replying this deal is not nice so pls guys dont buy this one because they can not chang also dont buy this tab and i told you dont uesd awok this not nice thanks awok your do this to me next time i can not buy anything is here

Antwort von AWOK.com
Worst experience ever, a scam and a bunch of crooks. Order made March 10, Awok cancelled order April 13 as they couldn’t deliver. Now April 27 and no refund. No response to emails, no response to WhatsApp, no response to messages, they do not answer phone.
BTW you’ll see below that the company says to email them. I did several times. Still No reply. Simply thieves and crooks.

Antwort von AWOK.com
They are Fraud they didn’t refund my money yet and I’m going to make big problem in dmcc #19773151A1

Antwort von AWOK.com
I wish I had read the comments from others before placing my orders.Awok is has the worst service I have ever experienced. No response to calls, WhatsApp, emails, help etc. They delivered items to me which were not same as what I ordered, I tried reaching them many times to no avail, I cancelled my pending order with them and still didn’t get any response nor refund. Honestly this is really scam, their level of poor quality service is really alarming.

Antwort von AWOK.com
This delivery staff is very good and kind ,
Worst service scam made an order which was divided into two automatically on their system a month ago which i didn't understand why, still no order recieved no reply on whatsapp or email or online chat or request a call back NON OF THEIR CONTACTS ARE WORKING and finally canceled the orders automatically without informing and took the money and nothing is going to be delivered and not taking my money back apparently.
These are the orders made a month ago.
59545211I2
59545211I1

Antwort von AWOK.com
Very bad.. fraud, they cancel the order them self and stolen the money.

Antwort von AWOK.com
I order 2 tablets for my kids distance education on 31st March 2020. I paid full amount by card. Kids e-learning classes starts on 8th April. Until now (09/04/2020) didn't receive any responds from them; and phone calls, whatsapp and emails are not responding.
If it is lock down in Dubai, delivery and office functions are not stopped; then why Awok only having this issue? Other online traders are working as usual and deliver their products on time and all are responds through telephone and emails. Must be point out about it with Authorities.

Antwort von AWOK.com
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