I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... Mehr ansehen
Unternehmen hat geantwortet
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... Mehr ansehen
Unternehmen hat geantwortet
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... Mehr ansehen
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I placed an order it is now 1 month no…
I placed an order it is now 1 month no communication on what’saap on email and now I can’t access anything on the site. This is unacceptable to say the least. Someone please reach out to me as I cannot reach you.
6. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer,
We are extremely sorry for previous months break down of warehouse/delivery/customer
service during the pandemic! Hope that everything goes well with you during this unusal time.
As resources are still not ready, sadly we could not delivery your this order as well. We also disable the checkout option to avoid taking orders. Could you tell us your order, so we could check out for you?
Thank you for your understanding and supporting during this storm. Please stay safe and
thank you!
Dear awok
Hello when i got my money return to account other wise i complant to police,i need one conform date its already two week over.
I send your last reply for 7 days before down this mail
Updated 7 days ago
Dear awok
My order no.87547450A1 Still my order not dispatched and i sent many mails and sms no reply yet, and showing in order status that my number need to be verified, when im typing my number to verify im not getting verification sms as you have technical issue or its seems that you are making only fool to the buyer..
I cancelled my order when get my money back to my account ...
As i have seen here many comments are negative and seems big fund blocked by you from thousands of buyers.. Very bad service and shame on your such gesture that you are doing totally unprofessional work.. Must file case on awoke by all people, Its time to get into the action against this fraud company.
Reply from AWOK.com
7 days ago
Dear Customer,
We are extremely sorry for previous months break down of warehouse/delivery/customer service during the pandemic! Hope that everything goes well with you during this unusal time.
We have passed on your order to finance team and urge them to refund you as quickly as possible. And we would update with you with latest information. As we still could not operate normally, we asked IT to disable the checkout option opened by him. Sorry for this trouble. We would only open when we have warehouse/delivery ready for our millions of customers.
Thank you for your understanding and supporting during this storm. Please stay safe and thank you!
5. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer,
We are extremely sorry for previous months break down of warehouse/delivery/customer service during the pandemic! Hope that everything goes well with you during this unusal time.
We have passed on your order to finance team and urge them to refund you as quickly as possible. And we would update with you with latest information. As we still could not operate normally, we asked IT to disable the checkout option opened by him. Sorry for this trouble. We would only open when we have warehouse/delivery ready for our millions of customers.
Thank you for your understanding and supporting during this storm. Please stay safe and thank
you!
Update: 267AED was refunded to you on July 6, please kindly check your banking account or credit card to verify that.
07/06/2020 13:07:47 Valentina Kezhova Payment refunded 267 AED has been refunded.
07/06/2020 13:07:47 Valentina Kezhova Order payment Order payment was revoked
07/05/2020 17:39:21 Daniel Order status changed Status changed to: "Cancelled"
07/05/2020 17:39:21 Daniel Order canceled The order was canceled. Reason: No clear responsce
DO NOT ORDER FROM AWOK. YOU WILL LOSE YOUR MONEY
I ordered an item on Awok.ae.
The product arrived with the box badly damaged. The item was also not working.
I registered a complaint on Awok.ae on 07-05-2020 with the ticket no. 351-588-837-520.
I have so far not received any reply from Awok regarding my complaint.
They do not have a phone number to reach them.
After 2 MONTHS they still have not collected the item requested for return and they have done NOTHING to refund the money.
Surprised they still operate in DUBAI. Do not buy ANYTHING from them. YOU WILL LOSE YOUR MONEY FOR SURE!
5. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, We used to sell tens of millions of products to millions of people in Dubai and KSA each year. Even we enforce strict quality assurance multi times over all products shipped out to our customer including, we would admit that few among ten thousands may be not satisfying to our customers like you. Could you kindly let us know your order number? Compounded by fast few months of pandemic of coronavirus, warehouse/delivery/picking up are not functioning, so we understand your frustation and please be patiences, all information are recorded in system and that would not be forgotten. You could also send your order number to support@awok.com as we are gradually restoring customer service after this storm.
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
We are from underserved and works for tens of millions of underserved customers and populations over the whole middle east. Hundreds of millions of value of products have been deliveryed to millions of customers over those years successfully and most of them are repeated returning happier customers and they are not losing any money, but enjoy shopping with us. And we are sure that you would lose your order and money as it just need more time during this coronavirus time to have your order to be taken good care of. Let's all be people with compassion and empathy and cherish this brand for milions of people like us.
Please stay safe and thank you and hopefully that we could all get out of this pandemic together successfully!
Order 40229978A1
Order 40229978A1
As per my order number im tracking since 26 th May 2020 and its 3rd of july 2020, Still my order not dispatched and i sent many mails and sms no reply yet, and showing in order status that my number need to be verified, when im typing my number to verify im not getting verification sms as you have technical issue or its seems that you are making only fool to the buyer..
As i have seen here many comments are negative and seems big fund blocked by you from thousands of buyers.. Very bad service and shame on your such gesture that you are doing totally unprofessional work.. Must file case on awoke by all people, Its time to get into the action against this fraud company.
3. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, I checked your order, it is 50AED one in ready for dispatch status. Yes previously warehouse/delivery/customer service were not functioning and we refunded most of them, and for those remaining leaking one, we would deal with them as well. For your order, we have passed on to engineering to cancel your order and refund you quickly. We would update with you once that is done
Update: 50AED was refunded on July 6, please kindly check your banking account or credit card to verify that
07/06/2020 11:37:38 Valentina Kezhova Payment refunded 50 AED has been refunded.
07/06/2020 11:37:38 Valentina Kezhova Order payment Order payment was revoked
07/04/2020 11:22:30 Awok Bot Order canceled The order was canceled. Reason: .
07/04/2020 11:22:30 Awok Bot Order status changed Status changed to: "Cancelled"
Refund request
Dear AWOK,
Here I am again regarding my order placed on 24 May order #336-509-25A-1 amounting to 644aed. Kindly process the refund as there is no option to cancel and refund from your website. Despite of numerous email and calls not even one single soul from your company replied.
2. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Update: 644 AED was refunded on July 6, please kindly check your banking account or credit card to verify that.
07/06/2020 11:38:58 Valentina Kezhova Payment refunded 644 AED has been refunded.
07/06/2020 11:38:58 Valentina Kezhova Order payment Order payment was revoked
07/04/2020 11:23:33 Awok Bot Order canceled The order was canceled. Reason: .
07/04/2020 11:23:33 Awok Bot Order status changed Status changed to: "Cancelled"
I ordered some goods from awok 42days…
I ordered some goods from awok 42days back. Until they’re not supposed to deliverd materials. Unnikrishnan
1. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Could you tell us your order. It is true that warehouse/delivery/customer service were not funtioning for the past few months. Right now we are trying to regroup and resume operation/delivery back to normal level.
Reminder! Order No. 78587580A1
Order No. 78587580A1
Any chances to update the status for the delivery of my order and the lockdown is already end in UAE. Since Awok is not able to cancel and refund my money. The only thing is to wait for nothing. Please make it possible to deliver my order or else do something to refund my MONEY. Hope you also understand my situation not only yours.
30. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Sorry for such a long delay as previous warehouse/delivery/customer service are not functioning, we are working hard to bring that to normal. As your orders is in package and you still need that one, we would try to delivey that to you as soon as possible. Thanks for your patience and understanding.
Update: Our engineering has finding ways to cancel your order along with many others which our previous warehouse/delivery/customer service could not fullfilled and disappointed you during this unusal time. And we have passed on your order information to finance team for refunding. We would update with you once the refund is done. Please stay safe and thank you.
07/01/2020 13:10:17 Valentina Kezhova Payment refunded 343 AED has been refunded.
07/01/2020 13:10:17 Valentina Kezhova Order payment Order payment was revoked
06/30/2020 17:14:26 Awok Bot Order status changed Status changed to: "Cancelled"
At the same time, as you also are aware of, we are gradually to restart up again to serve our millions of customers here again, as we take it slowly to make sure our customers's order would be fullfilled within expected days.
May I know the status of my refund?????????????
Order No. 67492315A1
Any chances to update the status for the delivery of my order and the lockdown is already end in UAE. Since Awok is not able to cancel and refund my money. The only thing is to wait for nothing. Please make it possible to deliver my order or else do something to refund my MONEY. Hope you also understand my situation not only yours.
30. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, for your this 54AED order, sadly it is still in ready for dispatch status. We are looking into operation to see if that is because your address could not reachable or not. Abu Dhabi, also, if we find ways to cancel your order, surely that we would refund your 54 AED quickly.
07/01/2020 14:22:06 Valentina Kezhova Payment refunded 54 AED has been refunded.
07/01/2020 14:22:06 Valentina Kezhova Order payment Order payment was revoked
06/30/2020 19:05:14 Awok Bot Order canceled The order was canceled. Reason: .
06/30/2020 19:05:14 Awok Bot Order status changed Status changed to: "Cancelled"
Update: Our engineering has finding ways to cancel your order along with many others which our previous warehouse/delivery/customer service could not fullfilled and disappointed you during this unusal time. And we have passed on your order information to finance team for refunding. We would update with you once the refund is done. Please stay safe and thank you.
At the same time, as you also are aware of, we are gradually to restart up again to serve our millions of customers here again, as we take it slowly to make sure our customers's order would be fullfilled within expected days.
Refund date required since you cancelled my order
I placed an order on May 29 and prepaid it through the card and regrettably it is yet to be delivered . My Order number is 84838630A1. I have tried to contact every medium they have put up on their app as a customer service and it’s all a scam ! I have had no response it’s like a pathetic joke ! They are a fraud company and I do not know how to get my money back !! Can anyone advise a way out !!!
Awok team responded with a standard useless revert and also arbitrarily cancelled my order by stating that my case has been sent to their finance team for a refund ! I want to how the freaking refund be made ! Through what medium would I get my money back ! I want a very specific and to the point answer and with a very clear picture if refund and a date too ! Plus I want to know if awok team can respond here on a third party portal then why isn’t their own customer service pages , numbers missing in action ! Is this just a PR stunt
Anyways I want my money back or else this issue is going to the authorities !
29. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. It was actually not scam as you claimed. I checked your order, it is in pickable status, you may cancel this
one and we would pass on your order to finance team to refund you. We disabled check out option once we realized that warehouse/delivery could not function at that time.
Update : Please kindly know that your order has been refunded and please verify your credit card or banking account for that.
07/01/2020 13:11:24 Valentina Kezhova Payment refunded 161 AED has been refunded.
07/01/2020 13:11:24 Valentina Kezhova Order payment Order payment was revoked
06/30/2020 18:32:58 Awok Bot Order status changed Status changed to: "Cancelled"
Update: Our engineering has finding ways to cancel your order along with many others which our previous warehouse/delivery/customer service could not fullfilled and disappointed you during this unusal time. And we have passed on your order information to finance team for refunding. We would update with you once the refund is done. Please stay safe and thank you.
At the same time, as you also are aware of, we are gradually to restart up again to serve our millions of customers here again, as we take it slowly to make sure our customers's order would be fullfilled within expected days.
One of the fraud company in the UAE
One of the fraud company in the UAE. I AM A SELLER IN THIS WEBSITE FROM LAST 6 MONTH THEY ARE NOT GIVING ME MY PAYMENT.EVEN THEY CLOSE THE OFFICES ETC. A BIG TEAM OF FRAUDY PEOPLES.
Reply
Dont say to much things you guys are fraud third class company you are. Well whatever you will say from last 6 months your manager havaz making us a fool. We will release your payment we are not begging you, We arw asking you to release our payment understand.
29. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Seller, actually we did not have sellers for the past six months as we have our own purchase team and main big sellers from China directly. Even before the pandemic, sellers in UAE only repsents less than 0.3% of our annual hundreds of millions of value of products to our millions of customers. As we hope that we could pass on saving to our customers. We gradually realize that sellers in UAE could not give our customers the lowest possible price for most of those products, and sending cars to collect orders from small sellers has lost a lot of money for company, as you know, cost is very high for collecting products , especially very few ones every day, which hampers our ability to service customers. With that said, please contact your seller agent. In the future, usualy we may only open up sellers program to big item products like home appliance, furniture and etc, and only would do that until seller auto payment feature is ready and tested, win-win structure would be designed for both UAE sellers ,Awok and millions of our customers. You may go with those local categories, not those categories which could be air-shipping directly from China. Otherwise, with the much bigger expensive in UAE, you could not offer the same lowest price for millions of customers and hardly compete with products directly from China manufactorying field. Because we are from the underserved and we are here for those millions of underserved people in mideast. We have to pass on saving to our customers. Always low price is the core principle for our business and for our customers!
It’s a false information, not a single penny is refunded in my account yet. Please don’t lie atleast
Awok is the worst. Plz do not order from awok. They will take your money and you can never ever be able to contact them back. It’s been a month when I placed my order, but there is no news. I tried everything to contact them. Fake site. Order 233-954-93A-1
29. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, We know that we disappointed you for the past few months as our opeartion got suddenly disrupted by those pandemic. Sadly that was true customer service was not functioning as well. I checked your order, it is still in pickable status as warehouse opeartion were stopped before. As we would have strong team to take over the opeartion. we would try to restore customer service/warehouse/delivery as soon as possible. We understand that for your order, that was too long, so if you want to cancel that, you may cancel that, we would pass on your information to finance team to refund that. On the hand, if you are still willing to receive, we would process them as soon as possible when warehouse opeartion restored. Sorry for this inconvenience for this once in a hundred year's pandemic. As you may know, it was not the experience that millions of our customers used to experienced over those previous seven years. Thank you for your understanding and hopefully we could all get out of this unusual situation together soon!
Update: Your order has been refunded and please kindly check your banking account and credit card to verify that
07/01/2020 13:12:43 Valentina Kezhova Payment refunded 138 AED has been refunded.
07/01/2020 13:12:43 Valentina Kezhova Order payment Order payment was revoked
06/30/2020 18:33:03 Awok Bot Order status changed Status changed to: "Cancelled"
It’s a joke how all their contact…
It’s a joke how all their contact number are not working and they are not replying to any email of messages or even WhatsApp worst in-line shop ever and the worst customer service.I would not advise anyone to even waste their time on them or to shop with them
29. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, We know that we disappointed you for the past few months, We are taking stong leadership team to regroup and serve you right now. 1) We are solving all those legacy issues 2) We are mobilizing new warehouse/delivery/customer service team gradually return to previous normal level of service as you guys have been experiencing for all those years. Stay Safe and thank you! Hopefully that we would all get out of this once in a hundred years' situation together!
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
May I know the status of my refund
May I know the status of my refund? Its been almost 1 months now and still i havent received anything and your website is showing that refund in process .Order # 61588929A1. Sending emails to customer service no reply
24. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your order. It was 568AED order and it was in cancelled status. We have passed on those information to finance team and from record it seems the money has been refunded to you, please kindly check your credit card or banking acount to verify. And please let us know if there are any discrepancy.
06/30/2020 12:34:51 Valentina Kezhova Payment refunded 568 AED has been refunded.
06/30/2020 12:34:51 Valentina Kezhova Order payment Order payment was revoked
06/04/2020 13:03:01 Asim Saeed Order status changed Status changed to: "Cancelled"
06/04/2020 13:03:01 Asim Saeed Order canceled The order was canceled. Reason: No update on delivery and I cannot wait more
05/28/2020 17:08:04 AWOK Bot Order status changed Status changed to: "Pickable"
05/28/2020 15:04:57 Order status changed Status changed to: "Awaiting Supply"
Thank you and please stay safe! We are regroup and would let our customers know when our warehouse/delivery/customer service back to operation, so we could get through this once in a hundred year's pandemic together with our millions of customers in mid east.
I had recently ordered some items
I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to cancel the order. My money has been deducted from the credit card. I emailed to awok, whatsapp on the number but no response. I don't understand when the market has opened up, why u r not delivering orders. If u cannot then pls turn off the website or put a disclaimer saying the deliveries are delayed. We get no information until the payment is done.
Update : I have just canceled the order now.
24. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your order. but could not find that in system record, could you kindly verify this order number to us? 185-075-07A-1 It would be good if you could do copy/paste.
Refund in April not processed and Order already 3weeks delayed without notice
I had two orders with AWOK. Order 95708502A1 has been ordered in APRIL and I cancelled it as delivery was delayed and still till now JUNE, my refund has not come yet. Second order, 271 224 70A1 supposed to be delivered on June4 but not yet delivered till now june24. Ive been contacting AWOK since april but no response, EMAILS, PHONES, WHATSAPP and all forms and no responses AT ALL. Can you advise status? I understand there is pandemic but if you are a responsible merchant, you should not allow your APP to proceed with purchases if you have plenty of backlogs, moreso, you should update your system to reflect the true status of delivery should it be so much delayed. You keep on saying to everyone to be safe etc and cases, but please be responsible to monitor your app and close it if you cannot manage instead of allowing people to purchase and get money and refunds not processed coz of backlogs. every penny is iimportant now and you should be truthful to your customers. Its just easy to disable your app and purchases if you wish. Kindly advise status of my orders above since theres no avenue for comms with you.
24. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, for the first cancelled one, we have passed on that information to finance team to refund you. For the second one, since that is in pickable status, please cancel from your side, so finance team could refund that. As your kind suggestion, that was heard, the checkout process were disabled to avoid taking orders until the pandemic eases, warehouse/delivery/customer are back to operation and normal then.
update: 341 AED has been refunded to you over your order 95708502A1. Please kindy check your banking account or credit card to verify that. Please let us know if there are any discrepancy
06/30/2020 12:40:02 Valentina Kezhova Payment refunded 341 AED has been refunded.
06/30/2020 12:40:02 Valentina Kezhova Order payment Order payment was revoked
Request for refund / Order# 81978468A1
As what I have seen and read for all compmaints yoi have received, I understand that this all happened due to pandemic. I highly suggest to either close ur site at the moment or atleast put a note regading the delays or unavailability or the items. So ordsr buyers will not end up complaining. O am one of those who purchased online and got frustrated for not receiving the item I already paid. I have cancelled it after a week since no feedback or reply from all your channels. I am requesting to please do arrange a refund asap. My order # is 81978468A1. Pls take necessary action. Thank you.
23. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, your order is in cancelled status, those information was passed on to finance team and we would update you soon with your refund information for you to check over your banking or credit card. Thank you for your patience during this unusual time
udpate: 100AED has been refunded to your banking account or credit card, Please kindly verify that and let us know if there are any discrepancy
06/30/2020 12:38:16 Valentina Kezhova Payment refunded 100 AED has been refunded.
06/30/2020 12:38:16 Valentina Kezhova Order payment Order payment was revoked
06/12/2020 23:00:51 Zabala Loreine Order status changed Status changed to: "Cancelled"
Disappointed
Baddest shopping app ever,
Pending order need to cancel
Greetings,
I'm very disappointed with my pending order dated May 24, 2020. It was successful paid / debited in my card but no delivery , no response in my email, calls and chat. Please help me to credit back and cancel this transaction of AED. 305/. Ref. order #674-257-38A-1,i have visited your office in JLT on 21-Jun-2020,its closed, due to bad customer service i would like to cancel my order and refund my money back..
23. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AWOK.com
Dear Customer, your order is in Ready for Dispatch status, we are talking to engineering to see if there are chance to cancel that,then it could be passed on to finance team to refund that. These days most offices in UAE are closed or half open as there are still hundreds of cases each day. We also disabled our checkout for app, and we would let you know once we regroup and started again once warehouse/delivery/customer service are ready.
I’ve been trying to reach the customer…
I’ve been trying to reach the customer service to track my order but still no one is answering the call. I placed my order last May 26, based on the update i will receive it on the 30th. But it is already June 23rd and i haven’t received my shipment. If you will not ship it by end of this week, please cancel order #540-359-67A-1. Looking forward for your fast action!
23. Juni 2020
Bewertung ohne vorherige Einladung
I'm very disappointed with my pending…
I'm very disappointed with my pending order dated March 14,2020. It was successful paid no delivery , no response in my email, calls and chat. Please help me to money back and cancel this order
23. Juni 2020
Bewertung ohne vorherige Einladung
Pending order need to cancel
Greetings,
I'm very disappointed with my pending order dated May 23, 2020. It was successful paid / debited in my C.card but no delivery , no response in my email, calls and chat. Please help me to credit back and cancel this transaction of AED. 173/. Ref. order # 696-840-86A-2 and 696-840-86A-1
23. Juni 2020
Bewertung ohne vorherige Einladung
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