AVI-8 Bewertungen 

Antwort von AVI-8

12. Mai 2026

We are very sorry to hear that you received a broken, unusable watch and that our customer support has been essentially nonexistent beyond an automated reply. That is completely unacceptable, and we apologize for the frustration and wasted time this has caused you.

Please reach out directly to info@avi-8.com with your order number and photos of the issue. Our team will prioritize your case and work with you to resolve it. We understand you are asking for a full refund, and our team will assist you further once they receive your email.

Again, we sincerely apologize for this experience. Thank you for giving us the chance to make it right.

Antwort von AVI-8

12. Mai 2026

We are very sorry to hear about the loose minute hand on your son’s limited edition watch, especially given that it was a birthday gift. That is frustrating, and we regret that the watch failed after only a handful of wears.

To clarify our warranty process: The warranty period begins from the original date of purchase (September), not from when the gift is given. That said, a loose hand so early on is highly unusual and would typically be considered a manufacturing defect. For warranty claims, we do ask customers to cover return shipping to our service center in Hong Kong for inspection. If the issue is confirmed as a manufacturing defect, we cover the repair and return shipping.

We understand that paying for return shipping is inconvenient, and we apologize that this added to your frustration.

Please reach out to us at info@avi-8.com with your order number and photos of the issue. Our team will review your case and, given the circumstances, see if we can offer a prepaid shipping label or alternative solution.

Antwort von AVI-8

12. Mai 2026

Thank you for updating your review to confirm that you have now received a refund. While we are glad that was finally resolved, we are deeply sorry for the painful and lengthy process you and your son had to go through to get there.

Receiving a faulty watch (with misaligned hands), sending it back to Hong Kong for repair, and then receiving it back with the exact same fault is completely unacceptable. On top of that, our email-only customer service failed to keep track of your case, and we understand why you have no confidence in us.

Please know that we take your feedback seriously. We are reviewing our quality control and repair processes to ensure that watches returned for the same issue are properly inspected before being sent back. We also regret that your son has not been able to wear his watch even once after saving for so long.

Again, we are very sorry for failing you and your son.

Antwort von AVI-8

12. Mai 2026

Thank you for your feedback, and I am sorry to hear about your wife’s experience with the strap breaking in under a year. I understand how disappointing that must be, especially after purchasing a watch you expected to last longer.

However, as clearly stated in our warranty policy, straps are not covered under the manufacturer’s warranty. Straps are considered wearable components that naturally age and wear with regular use. That is why our customer service team offered to sell a replacement strap for $70 rather than offering a free repair or replacement.

We understand this policy may feel frustrating, particularly when a strap fails earlier than expected. We apologize if this was not made clear to you at the time of purchase or during your communication with our team.

While we stand by our warranty terms, we also take your feedback seriously. Please reach out to info@avi-8.com with your order number if you wish to discuss this further — though we must reiterate that we cannot offer a free strap replacement.

We regret that this experience has led you to feel we do not care about our customers. That is not the case, but we respect your opinion and will use your feedback to improve clarity around warranty exclusions.

Thank you for sharing your concerns.

Antwort von AVI-8

11. Nov. 2025

Thank you for taking the time to leave a review, and please accept our sincerest apologies for the unexpected and frustrating experience you had with the customs charges for your AVI-8 watch.

We truly understand how surprising and disappointing it must have been to be faced with an additional fee upon delivery that you were not anticipating.

For clarity, our "Free Shipping" offer covers the cost of dispatching the order from our warehouse and delivering it to your country. However, as we ship internationally , we do not have control over the import duties, taxes, and customs clearance fees that are applied by the destination country's government. These charges are the responsibility of the recipient, as is standard practice for international e-commerce.

We strive to be transparent about this, and this policy is outlined in our Shipping Policy (https://avi-8.com/pages/shipping-policy) and is also mentioned during the checkout process before the order is finalized.

We are sorry that this was not clear and that it has marred your experience with our brand. We are continuously working to make our communications as clear as possible to prevent such situations.

Antwort von AVI-8

11. Nov. 2025

Thank you for taking the time to share your feedback about your recent purchase. We are genuinely sorry to hear that the performance of your watch did not meet your expectations, especially regarding the second-hand alignment and the luminosity.

At AVI-8, we hold our products to a high standard of quality and craftsmanship, and it is clear we have fallen short in this instance. Your feedback is invaluable to us, and we will be sharing it directly with our quality control team to investigate and prevent such issues in the future.

We understand your disappointment and are truly sorry that the product did not deliver the value you anticipated.

Antwort von AVI-8

9. Okt. 2025

Thank you for providing us with the opportunity to clarify this situation. We sincerely apologize for the confusion and frustration the delivery tracking caused.

Upon a full investigation with the carrier, we can confirm that while an initial delivery attempt was unsuccessful, FedEx successfully completed the delivery on their next attempt. The package was delivered to the correct address provided in your order.

We understand that the communication throughout this process was not as clear as it should have been, leading to a stressful experience. For this, we are truly sorry. We are reviewing our internal processes to ensure better clarity and support for our customers in the future.

We hope you have now received your order and are satisfied with the product itself. If there is anything else we can assist you with, please do not hesitate to contact us directly.

Antwort von AVI-8

11. Sept. 2025

Thank you for your feedback. We are sorry to hear you were disappointed with your order. We strive for complete customer satisfaction, so we have looked into your specific case to understand what happened.

We would like to provide some clarity for you and other readers:

Delivery Speed: Our records show your order was placed on June 22nd and delivered on June 26th. This is a 4-day delivery window, which is well within and even faster than our standard 5-10 business day delivery policy once dispatched. We are proud of our efficient shipping process and are confident this was not a delay.

Product Appearance: We make every effort to represent our products accurately through high-quality photographs. However, we must note that the appearance of a watch's color and finish can be affected by many variables, including your screen's display settings, lighting conditions, and angle of view. We always recommend viewing the product images as a guide to the design, understanding that there may be slight perceptual differences in person.

Return Policy: Our return policy is clearly stated on our website. To be fair to all customers, we accept returns for items that are incorrect, faulty, or not as described. As the item you received was the correct model and in perfect working order, but the return was based on a subjective color difference seen in person, it did not meet the criteria for a free return label from our UK hub.

Therefore, to facilitate a return, we provided the address of our central returns hub in Hong Kong, as is standard for international e-commerce businesses. The customer is responsible for the return shipping cost in such cases, which is a common practice to prevent misuse of free returns.

We regret that we could not meet your expectations on this occasion. We are always reviewing our policies to ensure they are fair and transparent.

Antwort von AVI-8

11. Sept. 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’re disappointed with your watch. At [Your Brand Name], we take pride in the quality of our products, and it’s concerning to learn that we did not meet your expectations.

We’d really appreciate the opportunity to understand what went wrong and make it right for you. Could you please email us directly at info@avi-8.com with your order details? This will help us look into your specific case and find a solution.

We’re constantly working to improve our products and customer experience, and feedback like yours, though disappointing, helps us do better.

Antwort von AVI-8

11. Sept. 2025

Thank you for your review and for sharing your expectations regarding the Spitfire Lock Chronograph. We are sorry to hear that the watch did not meet your hopes for a direct commemoration of Squadron Leader Eric Lock.

We would like to clarify the intention behind this timepiece, as outlined in our product materials. The Spitfire Lock Chronograph is designed as a tribute to Eric "Sawn Off" Lock and his incredible legacy, with its inspiration drawn from the aesthetic and spirit of the Spitfire cockpit he would have flown, rather than being a literal, engraved commemorative piece.

The design details you see are specifically intended to honour that history:

The "clean, symmetrical and highly legible twin-register dial layout" is drawn from the Spitfire's cockpit gauges.

The "42mm case is inspired by the Spitfire's famous curved silhouette."

The "micro detailing on the case sides are designed to recreate the panels on the aircraft."

We recognise that our product description may have led to a different expectation for a physical engravement, and we sincerely apologise for any disappointment caused by this misunderstanding. Your feedback is invaluable, and we will ensure the inspiration for our tribute designs is communicated with even greater clarity in the future.

We are truly sorry that this did not resonate as intended.

Antwort von AVI-8

11. Sept. 2025

Thank you for your review and for your loyalty over the years. We are genuinely sorry to hear that your recent experience has led you to feel this way, and we appreciate you bringing your concerns about our return process to our attention.

We are sorry the colour of the watch did not meet your expectations based on our product imagery. We strive to represent our products as accurately as possible, but we acknowledge that screen settings and lighting can cause variations in perception.

Regarding the return location, our policy is not hidden. Our Refunds Policy, which is accessible via a clear link in the website footer. We include this information to be fully transparent with our customers about the process before a purchase is made.

We understand that international return shipping costs can be unexpected and frustrating. As a gesture of goodwill for a valued repeat customer, we would have been happy to explore solutions, such as offering a partial shipping credit or a discount on a future purchase, had this been raised with our customer service team as a specific request.

It is disappointing to learn that you will no longer be purchasing our products. We have valued your patronage over the last five years and are saddened to have lost your trust over this issue.

Antwort von AVI-8

11. Sept. 2025

We are very sorry to hear about the significant difficulties you have encountered with your return and refund process. This is certainly not the experience we want for any of our customers, and we understand your frustration.

To resolve this for you immediately, we need to locate your order in our system. Unfortunately, we have been unable to find it based on the details provided in this review.

Please could you email our dedicated customer service team directly at info@avi-8.com from the email address you used to place the order? Please include your full name and order number, and use the subject line "Trustpilot Refund Query".

This will allow our team to prioritize your case, track your returned parcel, and process your refund without any further delay.

We have escalated this internally and will ensure someone personally oversees the resolution of your case once we receive your email.

Thank you for your patience, and we apologise again for the inconvenience caused.

Antwort von AVI-8

11. Sept. 2025

We are sorry to see that your watch has experienced condensation inside the crystal.

Thank you for providing the review title, as it helps us clarify an important point. The watch is rated to a water resistance of 5 ATM (50 meters). This classification means it is resistant to splashes, rain, and accidental immersion in water, but it is not designed for swimming, showering, or other water activities.

The development of condensation typically indicates that the watch's water resistance has been compromised. This can happen if the crown was not fully screwed down (if applicable) or if the watch was exposed to water pressure beyond its 5 ATM rating.

While we rigorously test our watches to ensure they meet their stated specifications, we would like to help. Please contact our customer service team at info@avi-8.com with your order number. Our team will review your case and provide you with information on available options to resolve this.