We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... Mehr ansehen
Unternehmen hat geantwortet
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Kontaktinformationen
2, Saint Kenelm Court, B62 8HD, Halesowen, Vereinigtes Königreich
- autoserve.co.uk
4,6
Hervorragend
359 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I had a really smooth and helpful…
I had a really smooth and helpful experience today. Charlotte Siddle was professional, friendly, and efficient throughout — everything was clearly explained and arranged quickly. I was able to get my preferred garage and a courtesy car, which I really appreciate. Thanks again for the great service!
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
It’s great to hear that Charlotte could help you. Thank you for taking the time to leave a review – we really appreciate it. Kind regards, the Autoserve Team.
Well im a woman who hates bringing the…
Well im a woman who hates bringing the car anywhere. Usually get ripped off. To my surprise it was quite the opposite very honest descent polite. Would go again, because their honesty. Thankyou lisburn shop
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
We really appreciate you taking the time to leave us a review. We're so glad to hear you had a positive experience – thank you again from all of us at Autoserve.
Not impressed for cost of maintenance agreement
Find it difficult to get through to book anything
Suddenly this time could take to a tyre garage on my doorstep, previously told had to drive into Leeds.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi Lynne,
We can see that you spoke with our team on 8th May 2025 regarding tyre options, and they advised you on the approved tyre network available in your area. As our network is continually growing, new options become available regularly.
We haven’t been able to locate any further calls from you on our system, so if you’re experiencing any issues with the online booking process, please don’t hesitate to give us a call. Our team will be more than happy to assist with any questions you may have and, if needed, help you get booked in for a service or MOT.
Many thanks,
The Autoserve Team
Antwort von Autoserve Ltd
Hi David, thank you for your review, we are glad that you've had a positive experience recently. If you do need any support with anything, please do give the team a call. Many thanks, Autoserve.
New vehicle
I have taken a contract out prior to receiving my new vehicle with no delivery date. Anna at Autoserve has been absolutely amazing with the service she’s provided.
Thank you
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi Ian, it is great to know that excellent service has begun before your vehicle is delivered. Thank you for choosing Autoserve for your vehicle maintenance.
Really easy and great service
Really easy and great service. They do everything for you and make your service go smoothly.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi Josh, we work hard to provide great customer service, some like to sort it themselves but we are more than happy to help and ensure that you have a seamless service. Thank you for choosing Autoserve.
Requested my maintenance records to be…
Requested my maintenance records to be sent over and Jackie Jones followed up very quickly in sending them over. Very refreshing something being actioned so quickly and not having to wait or chase. Great service, thanks Jackie!
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi Liam, Great to hear that Jackie was able to supply you with what you needed so quickly. Our team work hard to provide excellent customer service. Thank you for choosing Autoserve.
Helpful and friendly service
Spoke with Jackie Jones who assisted me on booking a service as I couldn’t see the normal garage I use, she was very helpful to which I am thankful
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi James, it is great to hear that Jackie was able to assist you with your booking and get your vehicle booked in for its service. Thank you for choosing Autoserve.
Exceptional service
Fast, efficient and friendly service. Understood my requirements and went above and beyond to deliver.
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your review, Mr Westley, it is great to hear that our customer service team went above and beyond to get your vehicle sorted. Thank you for choosing Autoserve.
Happy customer in Glasgow
Needed some tyres changed and Charlotte sorted it all out in no time. Happy customer.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your review, Andrew. Good to hear that Charlotte was able to get your tyres sorted quickly. Happy driving and thank you for choosing Autoserve.
Fleet
We started using the service for our Fleet and l must they amazing always an excellent service and amazing prices. They have a great personal touch and very friendly.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi Jackie, I am so glad that our fleet team are providing a great service. We believe in making fleet management simple and understand that one package does not fit all. Our moto is Your Fleet , Your Way, this allows us to give you a really personalised service to match the need of your fleet. Thank you for choosing Autoserve Fleet Management.
Speedy Resolution
I have to say that i am a little sceptical of reviews especially with those generated by these scammers today but i can assure you that this review of mine will only be truthful . I had a puncture and was away from home mislaid my phone after sending a text to Autoserve to repair it and luckily my car was ready for its next service which the garage carried out. There was a query with the invoice and my account was showing as missing. A quick call to Autoserve and the nice people there and everything was sorted out straight away. Garage is happy and i am happy everything was as it should be so well done to all concerned, thank you.
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your review, it was a pleasure to help get you sorted and get you back on the road quickly. Our team work hard to provide excellent customer service. Thank you for choosing Autoserve to maintain your vehicle.
I had an absolutely excellent…
I had an absolutely excellent experience! The service was top-notch — very prompt and incredibly attentive to my needs as a customer. Every detail was handled with professionalism and care. The level of service provided was truly impeccable. I am beyond satisfied and will highly recommend these services to anyone looking for quality and reliability. Thank you very much for such a wonderful experience!
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi Jaydeep, thank you for the glowing review, our team work hard to provide a top notch service and ensure they can help each of our customers. Thank you for choosing Autoserve.
Great to speak to Charlotte today
Great to speak to Charlotte today, who clarified a few last minute queries, the service over the last 4 years has been very good and would recommend Autoserve going forward 👍
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi Keith, thank you for choosing Autoserve, we're glad that the last 4 years have been positive. Thank you for your review.
Easy & friendly service
Booked in two service visits online no drama`s
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
We are glad that you found our new booking system easy to use. We are so happy with it. Thank you for choosing Autoserve to maintain your vehicles.
From booking to completion of the…
From booking to completion of the service was very smooth.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi Garry, that is great to hear, we are really pleased you found the whole experience good. Many thanks for choosing Autoserve.
Car service
The car service was completed quickly and having the drop off option was great. The staff call 30 mins prior to collection which is useful. Easy to book so will definitely use again. Thank you.
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thanks for your positive review, Jotyi. Glad you for the new booking system easy to use and that you were happy with your service. Thank you for choosing Autoserve.
Antwort von Autoserve Ltd
We know!
Don't bother with autoserve
Just finished a 4 year service plan and il never take one out again. First 3 years were with the manufacturer for service and 1 mot - planning wasnt straight forward at all. Then this year they insisted on using kwik fit. Autoserve never replied to the authorisation to change tyres and brake pads. Therefore my car was in all day and nothing replaced it had to be booked in again, but did authorise late o after i had taken my car. So when I rebooked, the authorisation had changed and they only allowed 2 of the 4 tyres to be changed and not the rear brake pads. I had to extend my lease, but they wouldn't accept the repairs with extended service. Total rip off. Cheaper paying for services and repairs your self and taking vehicle to recognised garages that fall under your warranty. Hope this helps others.
My Leasing company no longer use this company. The new maintainence company is cheaper and more reliable- even said so by lease company. Says it all
20/3
Like how you reply on a review but to a complaint I made poor customer service.
What is said below is not what happened.
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for reaching out. I appreciate you taking the time to share your concerns, and I’d like to clarify the details being mentioned above.
On 20th January 2025 at 9:10 am, we received the authority request and the work was authorised promptly at 9:16am. Upon inspection, the rear tyres were measured at 5mm, meaning replacement was not necessary at this time. Additionally, there was no request made for rear brake pads, so we can only assume they were not required.
Regarding the MOT conducted on 10th January, it passed with an advisory for the front tyres only, which were subsequently replaced within 10 days.
We highly value our relationship with the leasing company you are with, who continue to place business with us, and we strive to ensure that all work is carried out efficiently and to the highest standards. However, if there are any remaining concerns, please do let us know, and we’d be happy to discuss this further.
Company is a joke
Company is a joke, my service light came on 12 months before the 1st service was due, then an engine fault light came on and my year old van went into limp mode.
I rang Autoserve and they said it's my fault because I don't drive on the motorway and it's not covered by the policy I pay £400 a year for it. I want to cancel it but they want 50% of the remaining payments!
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Your maintenance agreement only covers you for manufacturers scheduled servicing. Any services due in between this schedule, which is unique to each vehicle, is usually caused by oil dilution which would explain why the engine fault light came on and the vehicle went into limp mode.
Oil dilution occurs when frequent short stop-start journeys cause unburnt fuel to enter the oil lubrication system. This fuel contamination significantly reduces both the oil’s effectiveness and lifespan. Since each customer’s driving patterns vary, we cannot determine individual needs accurately. As a result, we must exclude them for all customers.
If you want to discuss further, please email info@autoserve.co.uk with your registration number and a member of the team will get in touch.
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