Avoid
Their MyCamper listing says Oslo. Their only pickup point is in Fetsund. Far away. Apparently they decided listing it in oslo gives more traffic. After being confronted with it, they said they forgot to update the address. I just checked now, and months later they still "forgot" to update it.
They took my booking for a van that, "had broken down" and they had "missed removing" from MyCamper. They told me this the day before pickup. But suddenly they changed and said they had a car. I had to go to Bergen to pick it up. Then suddenly they had a car in Fetsund. A total mess after a trip we planned for months, just hours ahead departure.
After I had paid, they required a deposit and a "mandatory" insurance, paid on their own website outside MyCamper. They added cleaning, card and "toll admin" fees that were not in the listing or the booking.
The owner marked check-in "completed" two hours before I arrived. Nobody was on site.
They agreed in writing to a late return as compensation for me spending two hours to fetch and deliver the car. On the return day they forgot all about that and threatened to give me a big fine unless I returned the van immediately. They then realized its their fault, still pressured me to rush back as the poor family who rented after me would have the holiday ruined otherwise.
No settlement and no refund for eight weeks after return, which should have be sent after max four weeks. They finally reacted after being pressured by mycamper which listed their van, they sent back a small amount of the 5000 deposit, with zero information about why they deducted anything. Only after more pressure they finally gave a breakdown which had numerous mistakes, like just assuming a flat rate each day for tolls and ferries. More pressure later they sent the fee they deducted without documentation back. I dont think any of this would have been done unless I wasted a lot of time on it.
The other way they gave no benefits, For example, I had to pay for the km I had to drive to drive the van back and forth from their location in the middle of nowhere in Fetsund (66km, a distance I was forced to drive as they lied about their pickup location), not only did I waste a lot of time on this, I paid for it.
I left a lot more gas in the tank than I got on delivery, and although they do charge if you spend more gas than you received on pickup, they give 0 the other way around. Not a big deal unless it wasnt piled up on top of everything else.
They refuse to issue a proper receipt. They told me everything is "accounted for with VAT". The Brønnøysund register shows the company is not VAT-registered. And I only got an unofficial list in an email, no receipt that is usable for accounting. Another big hassle to deal with.
Super unprofessional and shady. Avoid
The car itself was OK, although had some quirks, like it is impossible to lock it from the inside, which feels unsafe when sleeping inside in unknown areas. We found a hack by putting the keys in tin foil so the car wouldnt detect that its inside and thus refuse to lock the doors. It was a bit claustrophobic as there is not much space left for the beds since there is so much stored under them, and you lie quite close to the ceiling. But anyway, totally not worth the enormous lump of money that was charged in the end after all hidden fees and scammy behavior. It would literally be cheaper, easier and more enjoyable to buy a car then sell it after the trip.
