ToysCentral Australia Bewertungen 

91
•
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have ordered an MP3 player for my granddaughter did her birthday. I contacted the company to get an ETA as I wanted to make sure I will have her gift for her birthday. Within 24 hours I got a detai... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I had read mixed reviews about this site but was desperate because I couldn't find the toy I wanted to buy for my son's birthday anywhere else (a plush toy from a character in his favourite show, tumb... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Do DO NOT BUY from this company they ruined my grandson birthday by not delivering the item purchased on time As writing this review it is now 17 days of waiting still nothing delivered They ema... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Positive! Overall, I am very happy with the services I received from Toy Central. There was a mishap in the shippi,ng and the original items sent out were never received. I attempted to reach out... Mehr ansehen

4,0

Gut

TrustScore 4 von 5

91 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(91)

35 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Very professional

Very professional, and all people I interacted were very helpful and prompt in the return of information. The product was delivered in excellent condition and it is better than it looked in the picure.

3. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Scam site

Scam site, stay away, they take your money and fail to deliver the goods.

Order: TC#P994160655

7. März 2025
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
ToysCentral

Bewertet mit 1 von 5 Sternen

SCAM

Purchased a charger for a Tonie Box. After 2 weeks realised the item had not been sent. Emailed and told would receive a tracking within 24 h. Didn't so I emailed again. Then I received a tracking but the link didn't work. This is clearly a scam.

3. Februar 2025
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi E Healey,

We are unable to trace an order corresponding to this review. We also searched by the username here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
ToysCentral

Bewertet mit 1 von 5 Sternen

This company offers 14 day returns.

This company offers 14 day returns.
When my package arrived and it was only part of what I thought I would received I emailed them for a refund.
No reply. I tried again through the main website. No reply.
Hugely overpriced and untrustworthy.
Buy at your own risk.
POSTSCRIPT
After submitting my trustpilot review I was contacted by Toys Central who did, indeed provide my refund.
Thank you Trust Pilot for keeping companies honest:)

30. Dezember 2024
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi Kay,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
ToysCentral

Bewertet mit 1 von 5 Sternen

I ordered an item for my husband for…

I ordered an item for my husband for Christmas. They promptly sent me a confirmation email and tracking number
That never worked. The dns server error occurred every time I tried to contact toyscentral. I contacted my post office. Tracking number didn't exist. After seeing reviews of it being a scam site and also receiving dodgy emails after shopping there asking for over a thousand aus dollars for delivery, I contacted my bank. The bank returned my money. Shortly after I recieved emails from toyscentral asking me to stop dispute with the bank as they were suddenly sending me the item. I received the item, which I no longer want due to the above, and they refuse to send a prepaid package or an address to send it back. Police notified. Do not buy with this company. They are scammers. Use different emails and addresses from all over the world, even though they are supposed to be in aus.

15. November 2024
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi Rebecca,

We sincerely apologize for the inconvenience caused. We assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Bewertet mit 1 von 5 Sternen

Scam site

Scam site. Placed order for my nieces birthday present, money deducted and email sent stating order was processed and tracking was to follow.
No tracking provided, unable to contact via phone or online chat and unanswered emails.
Will be reporting to bank.
Advice- show anywhere else!

24. Oktober 2024
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi Natalie,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest ?

Regards,
Vidisha

Bewertet mit 1 von 5 Sternen

Overpriced toy that arrived almost 2…

Overpriced toy that arrived almost 2 months after I ordered it! The links to track the parcel didn't work, it seemed dodgy. Pleased that the toy arrived eventually, but I would not recommend this company.

9. Juli 2024
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance.

Regards,
Swapnil

Bewertet mit 1 von 5 Sternen

You better check your cards

You better check your cards. I spent $9 dollars to get Kevin Harts advertisement about a Spiderman PS5. Now it seems they tried to take $79.00 out of my account. Thank God I only had .23 on that card.

4. April 2024
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Bewertet mit 1 von 5 Sternen

No item or response in over a month…

I placed an order on 11 December, I have sent 3 subsequent emails to follow up with no response.
Terrible communication and no update as to where our item is or when we can expect it.

11. Dezember 2023
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi Angela,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Bewertet mit 1 von 5 Sternen

Placed order on the 24th November…

Placed order on the 24th November thinking it would be enough time for Christmas. Never received tracking details and yet to receive a response after sending two emails. Little hope it’ll get here in time for Christmas Day and will have a disappointed little boy.

20. Dezember 2023
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi Melissa,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Bewertet mit 1 von 5 Sternen

No communication

I placed my order on the 29/11 and was advised I would receive an email when the order had been shipped. Have received no correspondence since. I have emailed twice for an update with no response. Very disappointed as it was a Christmas present. Will be pushing for a refund.

29. November 2023
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi Lauryn,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Bewertet mit 1 von 5 Sternen

Never got my parcel and they have stopped answering emails

I ordered from them over a month ago (10 Nov) which I thought would be in time for Xmas, but I never got any tracking details and when I emailed them they said it was in customs in Australia and I’d have within the week. Still haven’t seen it and now they aren’t answering emails. Assumed because of high price they’d be legit but it seems not…

EDIT: They didn’t send me an email in regards to the missing parcel like they stated, they sent me a ‘please review’ automated email, which doesn’t even work when you click the link. Still no communication about this missing order. DO NOT ORDER WITH THIS COMPANY!

13. Dezember 2023
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi Michelle,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Bewertet mit 2 von 5 Sternen

Payment was deducted quickly.

Payment was deducted quickly.
Acknowledgement of order was fast.
DHL tracking did not work despite numerous attempts on multiple days.
Odd text messages started appearing with dodgy links.
Emails of concern totally ignored.
I had given up hope of hearing from this company again.
Today I received an email to rate the service- the link was rejected by safari.
After returning an email notifying of this problem, the article arrived in the post.
Never again will I have dealings with this company

6. Dezember 2023
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Hi Bryan,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Bewertet mit 1 von 5 Sternen

Toyscentral will not refund for goods they cannot supply

Toyscentral could not provide the object I ordered and paid for. They offered a refund by way of a voucher and discount. I do not want a voucher I want my money back.

To no avail. when I phone I get told they are talking to other customers and will get back to me.
They do not get back to me. They will not refund my money
I doubt that this comment will be printed.

29. November 2023
Bewertung ohne vorherige Einladung
ToysCentral Australia-Logo

Antwort von ToysCentral Australia

Dear Customer,

We confirm that we have processed your refund. It typically takes 1 week to process refunds. We have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Bewertet mit 5 von 5 Sternen

I was very tentative to use an another…

I was very tentative to use an another site for my purchase!! As I had just been scammed for the same purchase! On another site! And yes I lost $$$
But I dearly wanted this purchase for a very special purpose.. with my heart in my mouth, I had updates every other day, up until the arrival of the much wanted package! So therefore I can only highly recommend this his site! Thank you

23. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great timing & Great Toy!

Ordered a couple of weeks before Christmas and stock came from overseas so I was worried it wouldn’t arrive in time…the estimate arrival time on the website was correct and it arrived before Christmas ready to be gifted. It was the perfect unique toy. Thanks Toys Central!

28. Dezember 2022
Bewertung ohne vorherige Einladung

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