I am so impressed with this protein powder! The ordering process was seamless, and it arrived much quicker than expected. I took advantage of Click & Collect and was able to pick up from my local post... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Well it would be great if after years of having parcels delivered without issue now I have my parcel lost in some unknown transit because of non supportive delivery couriers. Anna
Unternehmen hat geantwortet
I always choose Myprotein because their products and services are top-notch. A special thanks to Ashmika from customer support for being so helpful and friendly! Highly recommended.
I have a lot of food sensitivities and do not react well to most protein powder. Myproteins clear whey isolate causes no bloating, I can drink it while I work out and pairs great with creatine. Great... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Vereinigte Staaten
- au.myprotein.com
3,4
Akzeptabel
8238 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Still awaiting my package
Still awaiting my package. Shipping company isn’t contactable and the tracking number doesn’t exist. Calls are also disconnected. I reached out to my protein personally advising all this only to be told I need to contact the shipping company. Terrible customer service.
24. Juni 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Protein powder is so much more…
Protein powder is so much more expensive now than it used to be.
2. Juli 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Its been more than 10 days
Its been more than 10 days. Still waiting for a refund which was supposed to be within 3-5 working day of original complaint.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Au Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Delivery service failure
Your products are awesome, no doubt about it that's why it was my third time buying from you. But this time I have to give you guys less stars because of your delivery. I had previous issue with your delivery the last time I ordered and this time another one again. Writing this review I haven't received my order yet which has been 2 weeks already since I ordered it. I won't write whole story of what happen to my order this time as you will be able to track it with your system. I will try to order with guys for the next time since like I said I like you product but if you or your courier messed the delivery, you might have to get a reputable courier. Maybe some that can deliver to an Australia Post Center since that's where I get most of my parcels delivered to. If I will get similar experience on my next order, I'm afraid I may not buy your products anymore. Thank You
9. Juli 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Quick service and deliver for a quality…
Quick service and deliver for a quality product. Although a little pricey would go back absolutely
1. Juli 2026
Antwort von Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Everything went wrong
Everything went wrong.
I had to deal with two seperate delivery customer services and received no help from Myprotein.
I have all the correspondence I had to write to get a delivery (available on request - at least 10 emails).
The two delivery organisations seemed to have no connection with each other and I ended up providing information to them both
The bottom line is - the delivery organisations don't delivery to PO Boxes but my order was accepted by MyProtein and then by the two delivery businesses where I had noted a PO Box. Why was this only noted when I followed up?
A new address in the same suburb was given to both delivery organisations, one of which evidently tried to deliver the protein ... , just as the other asked me for my new address even when they noted my home address in their own same email.
No one seems to know now where the package is now and I presume it is on its way back to MyProtein.
As a first time customer, it's an incredibly bad start and most likely finish too.
24. Juni 2026
Antwort von Au Myprotein
Hello Jean,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Good delivery
1. Juli 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good value and creatine mixes well
Good value (during sale) and creatine mixes well. Only negative is that the resealable packaging is faulty and the 'snap-lock' wont stay closed.
1. Juli 2026
Antwort von Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
My protein has gotten bad now
My protein has gotten bad now as not supposed customer service. Becoming more poorer in service and product.
30. Juni 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Bad delievery experience
The Delievery part of the process sucks, this is the 2nd time it has happened in just 3-4 orders previous ones ordered on other account that there is no delievery information.
Its been almost a week after the expected delivery date and almost 2 weeks that i have had no updates on my product delivery.
It was ordered on 22nd June and its 7 July today, some updates would be appreciated for big purchases.
Did not receive any message on account, my email is specfied but no email, and to my surprise the delivery date from their partner now shoews expected 27 July.
I would rather cancel my order than wait for 1 month for delievery, better to buy from a store.
What a horrendous experience that ypu get after paying 250$.
Likes i paid the money and i run around trying to get an update on product instead of someone who has been paid to do it.
22. Juni 2026
Antwort von Au Myprotein
Hi Saurabh,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Antwort von Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
0 stars to Starlinks
I've been asked to do a review but I'm still waiting for my delivery to arrive. Fix your delivery service!
29. Juni 2026
Antwort von Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Too expensive
29. Juni 2026
Antwort von Au Myprotein
Hello Maneet,
Thank you for your review,
We're really sorry we've had to put some of our prices up. The industry has been affected by commodity, production and freight costs which have all increased significantly over the past few months and this is having a global impact. We have been absorbing these industry-controlled cost increases for as long as possible, but we now need to align with the wider sector.
Despite these increases, please rest assured that quality remains the highest priority for us and we will never compromise on that.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Stephen
The Protien powder is extremely sweet…
The Protien powder is extremely sweet to drink and also the after taste sweetness stays for a long time. I am feeling nausea everytime I drink. I don't blame the product brand as whole but probably the Smooth chocolate or my pack is faulty. But the customer support is not good. Only way to reach them is via the chat option in their site. But the response time is extremely slow, I had to retry chat 5-6 times.
29. Juni 2026
Antwort von Au Myprotein
Hello Sai,
I am sorry to hear about the frustration caused by this matter.
I am happy to be able to resolve this issue for you.
Please provide your order number or contact us via your account, and we will be able to resolve this issue immediately.
Regards,
Feedback Team
Alright product & horrid delivery time
The product was ~alright~ however, it took over a month for it to arrive. It's very unlikely I'll shop here again.
Edit: Ben from customer support gave a very nice auto reply apologie about the wait time. So know that the rating when from a low 2 stars ⭐️😔, to a high 2 stars 🌟🤩 I love you Benny
17. Juni 2026
Antwort von Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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