I am so impressed with this protein powder! The ordering process was seamless, and it arrived much quicker than expected. I took advantage of Click & Collect and was able to pick up from my local post... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Well it would be great if after years of having parcels delivered without issue now I have my parcel lost in some unknown transit because of non supportive delivery couriers. Anna
Unternehmen hat geantwortet
I always choose Myprotein because their products and services are top-notch. A special thanks to Ashmika from customer support for being so helpful and friendly! Highly recommended.
Unternehmen hat geantwortet
I have a lot of food sensitivities and do not react well to most protein powder. Myproteins clear whey isolate causes no bloating, I can drink it while I work out and pairs great with creatine. Great... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Vereinigte Staaten
- au.myprotein.com
3,4
Akzeptabel
8239 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Excellent service after a disappointing initial delivery service
I contacted Myprotein after experiencing a disappointing delivery service. Within a couple of hours, they had looked into the order, responded to my concerns and rectified the delivery on the same day. I am incredibly grateful for the exceptional service provided by the company.
11. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Bad batch and delivery issues
Bad batch . . . missing some ingredient or other.
Never delivered but said delivery was completed.
When I enquired, I was removed from ever ordering again.
28. April 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I bought 4 bottle of vegan proteins and…
I bought 4 bottle of vegan proteins and I've already asked the sale staff on the website to makesure that I won't get the expire product. The product still nearly expire .
29. April 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Easy access to site
27. April 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Item despatched punctually
27. April 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Shipment didn't show up
Shipment didn't show up. Was eta 5th, then eta 12th but on the 9th changed to return to sender. Need to use a better courier in Australia.
1. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Taste is not that much good
27. April 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I dislike the re-zip as it does not…
I dislike the re-zip as it does not close / seal back tight. It's annoying for freshness....
the response back was not helpful at all. What can you do about the non closing zip lock?
27. April 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Chocolate vegan protein
Cheap, fast delivery, taste a little like play dough but vegan protein powder normally tastes terrible and this is better than most.
2. Mai 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Lovely delivery timing and crazy deals
Lovely delivery timing and crazy deals. Loved it!!
24. April 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Really disappointed with the service…
Really disappointed with the service from MyProtein. I ordered a pre-workout over 2 weeks ago and still haven’t received it. What’s even more frustrating is that I’ve tried contacting them multiple times through both Instagram and email and never got a response. Very poor communication and customer service. Definitely not the experience I expected.
22. April 2026
Antwort von Au Myprotein
Hi Ruby,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Products are really good
Products are really good. Delivery is questionable. You need to think about who you use for your deliveries because your current provider is really poor.
30. April 2026
Antwort von Au Myprotein
Hi Mike,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Feedback on Duplicate Order Handling
Feedback on Duplicate Order Handling
I received two duplicate orders (Order #752527504 and Order #752535468) for the same items.
Although this originated from my own mistake due to the website’s order confirmation delay, I was disappointed that the duplicate order could not be cancelled despite the request being made within minutes.
When cancellation was not possible, the orders were neither combined nor adjusted for shipping, resulting in two shipping charges, even though the combined value exceeded the $140 free‑shipping threshold.
I kindly request consideration for a refund of the shipping cost and share this feedback to help improve the customer experience.
15. April 2026
Antwort von Au Myprotein
Hi Jorge,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the 2 orders. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Whey Impact Protein Powder
Awesome Company, Awesome Customer Service, Fantastic Products, Have Purchased Before and Not Had A Problem With Anything, Super Speedy Shipping, Repeat Buyer, Highly Recommend, Thankyou!
29. April 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
yes i am always charged international…
yes i am always charged international transcation fee rdering in Aus, but my friend who gets it in Aus in same city too, he didnt get charged and there is no explaination to it.
i ordered 5kg of protein and one of the packages was different in packaging as shown in app, it was of blue in color. I just thought that might be a new packaging but when i told them that i had bloating issues with this one and i had rest ones as they shown in app and i tried, they were good, they were not able to replace that or accept that they sent some different product.
how many of regular users who trust the brand keep taking pics of the product and its credentials/details ?
When I went for help, there is only chat first, so no one to talk and explain, and they kept asking for the photo, and i said I threw the package. i tried to sent a pic but they still not covinced.
23. April 2026
Antwort von Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the stomach issues in your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Didn't arrive on time
30. April 2026
Antwort von Au Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
Longterm these guys have been great…
Longterm these guys have been great with Shipping and the Quality of the Protein (Over 5 Year Customer).
Unfortunately of late, the pricing is on the ridiculous side and waiting for the right Discount Combination to come up (Without the RRP Magically changing at the same time), is pretty much non-existent in 2026.
28. April 2026
Antwort von Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
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