As always, the place looked and felt first class. Clean and tidy.
As always, the member of staff (on this occasion MARIA…) assisted me from arrival to departure. From getting me logged into the app, to accompanying me in the lift to my floor (as I’m not fond of lifts, if I’m honest…)
And as always, I was reminded why I chose Attic storage over other similar companies.

Maria was very kind, attentive and went out of her way to make me feel comfortable and answer my queries. Highly recommend!

Attic storage have caused a major dissatisfaction with their service that I have received with my storage unit, which had been infested with rats and mice with so many droppings, my wooden items were damp still which means it was actively occurring. The toxic germs and bacteria from the items I touched is disgusting.

This infestation has resulted in extensive damage to approximately 95% of my belongings, leaving me with significant losses estimated at over £8,000.

Despite assurances from the management that my insurance claim would be processed within a couple of weeks, it has now been two months with no progress or updates. I find this lack of communication and action unacceptable, especially considering that the team was aware of previous infestations on the same floor and failed to inform me but discussed it right in front of me.

The store manager was great and helpful but very dishonest.

Additionally, I am disappointed that I have not received a refund or compensation from them, despite the circumstances. This situation has left me without my belongings and feeling deeply frustrated with the company’s handling of the matter.

I cannot recommend their services to others under these circumstances and warn anyone and everyone to not use them.

The manager let us down in the last minute by saying there would not be able to offer us the unit, although it was already reserved online, and check in made, and we had already visited beforehand.

Customer service is not prioritised at all.

Staff were friendly, informative and very helpful! Definitely would recommend!

Super friendly and informative staff, helped explain and show us how everything worked and made it a very pleasant experience.

Maria she is the best
Amazing
Full
Of Happiness and kindness
She knows what’s she’s was doing very well

Superb customer service and nothing was too much.. from inital quote to signing of contracts everything was smooth. Showed us around, gave us coffee and even told us not to worry when we asked for anbrrom to sweep the little mess that we made.

The facilities are very secure and clean and modern technology is used to access areas.

Highly reccomend this place 100%

Storage is hardly a fun thing to organise and shifting boxes and belongings isn’t at all a joy but when you have a Marco (Harrow branch) to help you - it’s an absolute treat. His approach is customer first and he is incredibly knowledgeable. He exemplifies what all businesses should model their customer experience around and I can wholeheartedly recommend his help when booking your storage needs.

The staff were really helpful in any questions that I had and were really helpful in setting up my account thank you attic self storage.

Maria, very profesional and helpful. Thank you.

The Customer Service is really good and they are really helpful.Maria and Marcus is always good with the Customer.

Maria was really helpful and the service provided was great . Easy and fast service and the building is really clean and spacious.

Maria was my customer client. She was very gentle whit me and my wife. She prove to be very professional ,show respect for the clients, very clear explanations about how is working your service. To tell you the truth ,if I will be the owner of this business I will seriously consider her a value le assets on the company.

Very nice & efficient service. Thank you to Andre who helped me with the check-in!
The storage floor is nice, clean, has some windows in corridors (good for a claustrofobe like me :D)
Rarity of a 24h access is another great bonus!

Great professional service provided by Maria!! Keep up the good work

Shahad

Fantastic service especially by Samir

Great service very professional throughout from Maria also her manager Jamie

Great customer service . Staff member Andre was very helpful