ArtistWorks Bewertungen 682

TrustScore 2.5 von 5

2,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Watched a promotional webinar and was interested in taking a course. I received a 50% off promotional email, so spent a couple of days checking out the instructors. (You have to pick a course be... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’m on my second year of Mandolin lessons at ArtistWorks. First year I pretty much completed Sierra Hull’s course. Even though I’m intermediate, she likes students to start with the beginner lesso... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I signed up for a 14-day free trial of jazz drumming lessons. When I decided it wasn't for me and decided to cancel, I submitted my request and never received a confirmation. When I tried to confirm v... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Don't get wrong other's complaints about Artistworks. People who have trouble with automatic renewal, must be very upset so they can't give 5 star here. Regardless their service and renewal system, le... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Aus- & Weiterbildung

Informationen, die aus verschiedenen externen Quellen stammen

ArtistWorks is dedicated to providing anyone, anywhere in the world with affordable, interactive access to some of the greatest music teachers in the world. Our mission is to "Teach the World Music". ArtistWorks' patented Video Exchange® Learning Platform connects master teachers with enthusiastic players in an industry unique social online learning environment where each interaction becomes a learning experience for all.


Kontaktinformationen

2,6

Mangelhaft

TrustScore 2.5 von 5

682 Bewertungen

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Bewertet mit 5 von 5 Sternen

ArtistWorks fills a much needed niche…

ArtistWorks fills a much needed niche for busy adult learners to take music lessons for a variety of instruments and styles at their own pace, with the opportunity to share their progress with their teacher and other learners, and receive personal video feedback from their teacher.

20. Dezember 2018
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Good lessons...bad business practice.

The lessons were good but the payment policy is a bit shady in my opinion. They will automatically withdraw a full price payment from your account with no notice & no option to cancel the payment. If you look at your account it will be stated that it is an automatic withdrawal but the whole thing is a pretty underhanded. I would have stayed with them as a regular customer if they were in a little classier in their business practice.

20. Dezember 2018
Bewertung ohne vorherige Einladung
ArtistWorks-Logo

Antwort von ArtistWorks

Hello Mike,

We are sorry to hear that you had trouble with your billing account with us. I apologize for any miscommunication regarding the automatic renewal of your subscription. We do everything we can to clearly communicate the details of the recurring charge during our checkout process and sending the email notification, before the charge will process. We value you as part of our musical community. I will email you directly so we can solve all concerns with the billing features on our site. We are always happy to help resolve account issues promptly. I look forward to helping you, as soon as possible.

Kind regards,

Rachel

Bewertet mit 1 von 5 Sternen

VERY unpleasant experience

I signed up for a promo an artist advertised on Instagram. Unfortunately artistworks decided to keep my account info and draft my account after the 3 month promo expired. It went unnoticed by me and when I politely asked for a refund for a website and product I haven’t been using, I was told it was “impossible”, and transferred through a phone chain for an hour and a half. I was extremely disappointed by this weird underhanded business practice and I can’t recommend the product anymore. I hope you guys start to utilize more empathic business practices in the future.

20. Dezember 2018
Bewertung ohne vorherige Einladung
ArtistWorks-Logo

Antwort von ArtistWorks

Hi Jackson,

I apologize for the billing experience you had with us, since we try to resolve all concerns quickly. We appreciate your feedback to help us improve in the future and I will reach out to your directly to get any concerns solved quickly. We want all of our students to have a great experience, with their billing account, and we strive to provide fast resolutions to all account questions. We look forward to resolving this for you, since we value you as part of our community.

Kind regards,

Rachel

Bewertet mit 5 von 5 Sternen

Rejoice and Sing

The instruction in the Michael Daves vocal school is well thought out with each lesson building on the previous one. Not only is it a vocal school but you get to brush up on guitar skills as well. His lessons, without wasted talk, put the student right to work. The extra videos and interviews with musicians are an appreciated added bonus. Michael clearly has a grasp of what is needed to be an educator.

20. Dezember 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great lessons

Great lessons. My only concern is the price—fair for what you get, but multi-instrumentalists will find that things can add up quickly. An ALL-ACCESS plan would be great!

20. Dezember 2018
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Billing run amok

Billing run amok, watch out...

20. Dezember 2018
Bewertung ohne vorherige Einladung
ArtistWorks-Logo

Antwort von ArtistWorks

Hello Ellen,

I wanted to apologize on behalf of ArtistWorks for the billing experience you had in the past. We have updated our website and hope that you will join again in the future! We are always happy to help with all billing questions or concerns directly in Customer Service. I will email you directly to see if we can help resolve any questions you have regarding your past account. Thank you for your feedback so we can help improve our site.

Sincerely,

Rachel

Bewertet mit 5 von 5 Sternen

Excellent remote teaching

Excellent remote teaching. Not only do you learn from your video submissions, but you are able to see other student’s master classes.

20. Dezember 2018
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The artists were great but Customer Service was NOT!!!

The artists were great. The customer service people were the most abusive customer service people I have ever dealt with. They have multiple guitarists and they won't let you switch. It is nearly impossible to find where on the webpage to cancel your subscription. When I tried to either cancel my subscription,or at least switch to another instructor, instead of support I got lectured. At this point, I would not even accept a free subscription. Again, Chuck Loeb and Martin Taylor were amazing. It was the company's customer service people that will cause me to never go back.

20. Dezember 2018
Bewertung ohne vorherige Einladung
ArtistWorks-Logo

Antwort von ArtistWorks

Hi C.R,

We are very sorry that you had this experience regarding a school switch. We always strive for excellent customer service and approve a school switch into another active instructor school. We have emailed you directly and hope that we can resolve this issue for you quickly. Please respond to the email we've sent so we can get this taken care of as soon as possible.

Sincerely,

Rachel

Bewertet mit 1 von 5 Sternen

Would not recommend at all

If you ever forget to cancel the re-occuring payment they will NEVER refund your money.

Brian Sutton is amazing, but this website is just a money hungry corporation.

19. Dezember 2018
Bewertung ohne vorherige Einladung
ArtistWorks-Logo

Antwort von ArtistWorks

Hello Steven,

Thank you for your feedback although we are sorry to hear that the refund process took longer for you. We know how frustrating this can be and always try to expedite all student refunds as quickly as possible. I see that you have been issued a refund on December 17, 2018 and we greatly appreciate your patience during the approval process. We value you as a member of our site. I have sent you a direct email with more information regarding your refund in your account. We are always striving to have excellent customer service while resolving all account questions.

Sincerely,

Rachel

Bewertet mit 5 von 5 Sternen

Highly recommended.

Very well done. Surprisingly effective material if you are interested in learning on your own. First-rate musicians. The course material itself (I've taken 5 at various times) is well organized.

19. Dezember 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Go for it!

Solid curriculum, excellent teachers, and an active vibrant community hooked on learning. I love it!

19. Dezember 2018
Bewertung ohne vorherige Einladung

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