Arkmat Bewertungen 

Purchased 10 items, via B&Q, with a 2-3 day delivery time. 1 item arrived after 5 days. 6 further items arrived 2 weeks after that and we are still waiting for the other 3 items to turn up - now 5 weeks since ordering. Apparently they have resent the 3 items by "express delivery" - that was 6 days ago and still not received! They are not going to compensate us for the time we have spent almost daily checking on our order status and sending emails chasing it up and the fact that we have had to wait all this time, because they sent replacements express delivery! 1. they are not technically replacements as we have never received the items to have them replaced and 2. you have not sent them express delivery at all or they would be here by now - you have used exactly the same courier service you used for the other 7 items, even though we asked you not to! Your customer service is clearly appalling! We didn't realise at the time of purchase that they were not just B&Q items and if we had read these other reviews we certainly would not have ordered at all! Steer clear!

Recently purchased a petrol log splitter. The product arrived quickly and assembling it was quite straight forward. We have used it several times and it seems to be very robost and well built. The 22tn force that it delivers really does it make it easy splitting large logs and rings. I have just purchased their petrol chainsaw and again it seems extremely good value. I found this company very helpful and prompt and was imoressed by their in depth product knowledge and advice so will be giving it a 5 star.

Never known a worse company for customer service. THEY sent the wrong sized Item & expect me to pay for returning it because I cannot photograph the item with tape measure on it to prove they sent wrong size. NEVER USE THEM for they are a swindling company with totally NO ETHICS or a shred of decentcy . Had to give 1 star in order to leave a review otherwise I would not even give 1.

I recently bought via Amazon market place a Lazy Leaf Blower, unfortunately the first product I received developed a fault, I immediately contacted the seller ‘Ark’ and could not have asked for better customer service, their response was very quick, they asked for video and photographic evidence, after which they offered me a replacement, which was delivered within two days. Very impressed and highly recommend this company

Awful customer service from this seller.

The wrong mat was ordered due to an error in the product listing. Despite both Amazon and myself requesting a prepaid returnmultiple tims because the mistake was the seller’s, they refused.

I spent almost two weeks corresponding with the seller trying to resolve the issue. Eventually, Amazon told me to keep the item and issued a full refund. Ironically, the seller then finally agreed to arrange a collection, but by that point it was too late, as Amazon had already advised me to dispose of the item.

I also asked the seller whether they had the correct size in stock and why the listing error had occurred, but they completely ignored both questions.

Overall, very poor customer service and communication.

I purchased artificial grass (£120) which was of highly unsatisfactory quality and not as described. I exercised my legal right to return the goods and followed the seller’s instructions in full. The item was returned with tracked delivery, and I hold photographic evidence confirming dispatch and return.
The seller is այժմ refusing to issue a refund, claiming the item is “not in the warehouse.” Under the Consumer Rights Act 2015, once goods are returned using the seller’s designated process, the responsibility for any loss in transit or at their premises lies with the seller—not the consumer.
Despite intervention from Amazon instructing them to refund, they have failed to comply.
This matter is now being escalated via formal channels, including chargeback proceedings and preparation for a Small Claims Court action.
I strongly advise others to exercise caution when dealing with this seller, as their practices raise significant concerns regarding adherence to UK consumer protection law.

Should have checked here before buying a rubber mat from Amazon.
It arrived in an extremely disgusting state. Marks all over it, rust stains and definitely wasn't new.
Their customer service is NON EXISTENT they have an automatic reply set up on Amazon so they never answer the messages. ZERO STARS

there is very bad customer services, placed order, no delivery, kept on making excuses that its been dispatched but couldn't even give tracking number, on asking multiple times gave tracking number for order which was not even right, no reply yo emails till you ring them and ask to reply to email. no complaint procedure, lack of management. will not recommend at all.

I ordered a tree pruner via B&Q with this company delivering to me today. The box arrived open with items missing and looked like to box had been used before as had extra tape on and and old delivery label. The box and items look like returns.

Had a delivery today which was fine ordered 3 rolls of astro turf all exactly the same opened 2 supposed to be 40 mm more like 10 and the 3rd roll was opened well it was totally different. Colour size quality dosent match the other two abserloutly awful asked to send pictures dont no what they are going to do . The first 2 rolls werent to bad altho i feel its not what i paid for but the 3rd roll its pointless carnt be used infact it looks like its already been used .

I have given only 1 star as it is not possible to give zero. I now understand why there are so many 1 star reviews. Dealing with them is like banging your head against a brick wall. B&Q should have no more to do with them.

After receiving my fake grass it was very poor quality so I wanted to return it,I was waiting for a reply about when they could come to pick the grass up but instead they said I would have to return it myself,this would be impossible for me to do becos of the weight and bulkiness of this item,so I lost money on this product selling it on marketplace very unhappy customer

Absolutely shocking customer service.
Delivered wrong stable mats, delivery and collection a total farce and I still don’t have my refund weeks later.
Do not use this company.

Do not use, absolute crook, never receive your item and they never respond and never refund you. Be aware, use another company, these sell on ebay and onbuy that I know of.

Ordered Artificial grass on March 8 2026
An Email was sent saying
Hope your happy with your delivery

This delivery did not happen after ignoring Emails and calls we contacted PayPal

Luckily got our money back through PayPal

Absolutely disgraceful customer service

Hope all the customers that have troubles get your money back.

In October 2025 bought interlocking stable mats for 2 stables after 2 weeks they started to bubble in the middle rang the company to be told to just cut around the edges we have had to cut the edges several times since then customer services not interested and what’s the point in buying stable mats that fit if you have to keep cutting an edge around so the bed goes under very poor wouldn’t recommend and wish I had never bought

Ordered a log splitter with a stand delivery was quick but it did not have a stand , contacted the company 22 nd Dec who asked for picture of what we had then ,nothing , after 3 times it was used it stopped working Ram would not work , have sent varies messages to them Via Amazon but they are still dragging their feet on returning the item and giving me a refund Amazon are going to step in but shocking customer service, avoid ! Video is available but won`t give me an email address to send it , they supplied a number but it will not let the video be sent, also gave them my number and told them to Whatts app me , but no just sent a message asking why I want to return it, after 6 or so messages saying why its not working ,Hard work ! didn`t sign up for this nonsense

Wouldn't deal with this company again unfortunately. Great in the first instance. Ordered a bundle of six mats and delivery was due by 2nd Jan. However only five mats arrived over two deliveries in as many days. I queried it with the company on 31/12/2025 but had no response ( understandable Xmas period). Still no response on the 2nd Jan so I requested a refund as I needed the mat ASAP and would source another one. I included tracking proof of said missing mat. The company responded and told me to wait while they investigated it, as they had shipped six. I received no further updates at all, I requested an update a few days later to be told my mat was arriving on the 12th! Not best pleased as I had already requested a refund and had informed them I needed the item ASAP. I think 10 days over the estimated delivery date is worth at least an apology but figured it was their way of forcing me to keep the order rather than go through the rigmarole of sending it back to them and tracking confirmed the 12th.
I checked my tracking again on the 9th Jan and it informed me that the missing mat was being sent back to the company, not to me. Apparently my delivery was cancelled. I had received no information from the company at all communicating this. I emailed them again on the 9th telling them this development and attaching yet another tracking screenshot as proof, like I have throughout every exchange. On the 12th Jan, they responded denying me a refund and requesting I wait again. Appalling customer service. Avoid. I think 13days over an estimated delivery date and no refund, when it has been requested twice, with all tracking proof being sent to the company is poor. The missing parcel is for the company and courier to resolve not the customer!
They have now told me the item has been delivered. Absolutely hasn't. Enjoy my money as you have everyone elses by the look of these reviews.

Shocking customer service.
Waited over 2 weeks for one mat, contacted them various occasions only to be lied to.
Now getting refund.

AVOID AT ALL COSTS !!

Bought some stable mats about 8 years ago and was surprised at low reviews as mats lasted well.

I ordered 10 grass mats. Arrived rolled up by EVRI, first one opened split and ripped. Contacted them and was asked how many damaged. Opened another two and both split.

Contacted with photos explained and arranged pickup. DPD arrived a few days later. Refused to pick up. 2 collection another few days, no show or emails, finally collected on third try after I left outside house.

Despite 2 failed collections and two days waiting indoors asked for refund but refused as wasn’t the policy to issue before goods returned, despite two failed collections and two whole days wasted waiting at home.

Mats collected a week again so sent a chaser again, refund issued 30 days after purchase.

Not great product or service. I gave two stars as a one star would have refused refund.