Arbtech Consulting Ltd Bewertungen 

We contacted Arbtech as the planning dept had requested we carry out a bat survey on an old garage on a small piece of land we are buying for a planning application

We opted for the rapid service (£889 plus vat) as we needed the report quickly and this had a guaranteed 2-5 day turnaround

The surveyor did call out quite quickly within a 4 days to do the survey (11th September) He spent around 20 minutes on site and then left to do the report.

The report wasn’t ready however until the 25th.

I was still asked to pay for the rapid service however when I queried it they agreed to only charge for the standard service as it wasn’t rapid. I paid the invoice that day and got our report.

Recommended 3 additional surveys next year as the building was high risk for bats. We accept that.

On further inspection. They also commented that “The proposed development could result in the destruction or the disturbance and subsequent abandonment of active bird nests”

I asked if they had seen or looked for any bird nests. They haven’t.

I told them we hadn’t asked for them to do this and NEITHER DID THE PLANNING OFFICER !!!! and would they please remove it as they also noted that no works could be done between March and August unless ANOTHER survey is done (££££££) just before commencement of works is done

Unbelievably they have refused me as their client who has paid them for a service I didn’t want or ask for and is now likely to cause us more problems and money.

Avoid this company like the plague……

Note : Standard practice to fill the boots of the company charging massive fees for a few minutes on site !

Arbtech staff provided a professional service with good communication to the client.

Excellent experience with Josephine, will definitely request her services again.

Excellent service, well priced and on time.

Honest and upfront with pricing and rules and regulations. Quick to respond to my enquiry and fit in the works required in a tight timeframe.

We were going to use Arbtech for a bat survey to help us with getting planning permission for a house we are hoping to build. They sent a staff member out to visit us. She was at our house for no longer then 20 minutes. She put her head through the loft hatch, shone a torch and then went to leave. Knowing the company was charging us over £500 for this visit and a report to follow up I asked what actually just happened. The staff member told me at this point to not use Arbtech as they will then go on to charge us £3000 more for them to come back to complete the survey that we needed. I was so glad she told me as it made us find another local lady who did the job for £700 in total. Including the initial survey and therefore got us the planning permission. A year later after no written letter, voicemail or warning (only via an old email address we no longer use) they sent us to the solicitors to force us to pay for their 20minute visit and a report which only told us we needed another visit which would cost us £3000. We have been charged a additional £218.37 in solicitor fees, £745.17 in total. To us this is just day light robbery and takes advantage of people who find themselves in an already difficult situation. I feel sick to the stomach to of had to pay this company for absolutely nothing. Even their own staff warns you about them!!!! DO NOT USE.

Punctual, pleasant and professional
Staff all round

Prompt response to initial request and site visit followed imminently with the report issued well within the timeframe. Fantastic, would definitely use again!

Jo and her team were really professional and timely. A bliss to deal with.

Merry was on time professional and really knew her stuff . Highly recommend

Quick response and quick turnaround. Annabel the specialist we dealt with was excellent, responsive and highly knowledgeable

The client signed up to a 4-6 week delivery of both a PEA and BNG report. It took over 4 months for both reports to be completed. Consultant didn't listen to comments or instructions, failed to understand that it was associated with an appeal process and the final report refers to the wrong policy basis. Given time delays to get an appeal in, the refusal to release draft reports before the client made payment resulted in insufficient time to get amendments done.
Will avoid using again.

Rather than ranting and raving about Arbtech, I will simply state our experience, and you can make your own judgement as to why I left a 1 star review.

1) We paid a premium for a fast report. Unfortunately our contact at Arbtech was ill (completely understandable) but the company had no one to take over, and therefore it was weeks late.
2) Arbtech eventually provided a report to our planning officer which, as part of the report said we must provide a "precautionary working method statement". Like most people we didn't know what this was, but unfortunately Arbtech also didn't seem to understand what they had requested, and were therefore unable to provide it. Surely you should only put things in your report if you understand what they are?
3) Whilst communicating with a member of staff at Arbtech about the issues we had faced, we were told "I only like bats, I do not like people". It was mildly threatening and this attitude permeated every aspect of the way they treat their customers.
4) When making what we considered to be completely legitimate complaints, we were told that we were being "threatening" and that Arbtech would no longer deal with us. This is obviously only my opinion, but from my perspective all our complaints were fair, and deserved to be at least listened to.

Anyway, I will leave you to make your own opinion as to whether this was reasonable behaviour for a company, and if you think it is worth working with them.

Very professional and useful piece of work from Dean.

good reliable company. did what they said they would do. good communicators

Fast service, very professional and reliable service. Responded to an urgent matter and I would highly recommend.

Arrived when said and produced a productive assessment for us to use

Great service all round. Rapid turnaround and very good vale for money. My go to environmental consultant from now on. Thank you.

Very efficient service. Profesional and quick.

Good communication followed by a well put together survey with clear information and options.
Thank you!