Anyfoam Bewertungen 

101
TrustScore 3 von 5

3,1

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I orded a replacement foam for my sofa and what I orded to what I got delivered is different. After filling out the return policy on the company website I got no reply,but what I did get it 2 weeks... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Being the first time ordering foam online we weren't sure which foam was best & with so many companies at various prices didn't help But Demi was very helpful with various quotes etc. Very compet... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Foam sheets were very badly cut presumably off a roll resulting in 8% waste when trying to cut rectangles. All ten sheets were not square in that the corners were curved and had to be cut back. Conta... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

There are lots of companies on the web now for buying foam, but I ordered through anyfoam as their prices were around 20% cheaper than anyone else, and they offered fast delivery too. Two days after... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Polstergeschäft

Vom Unternehmen geschrieben

Welcome to AnyFoam, a leading UK supplier of cut-to-size foam products. Serving both retail and commercial customers, we pride ourselves on our outstanding service, always delivering products of the very highest quality.


Kontaktinformationen

3,1

Akzeptabel

TrustScore 3 von 5

101 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Alle Bewertungen

(101)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service , very good on price and extremely fast delivery , will definitely use Anyfoam again and will be recommending them to my friends in the Soft Furnishings business.
Liz Gilbert

11. Juli 2017
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Dear Elizabeth,

We are very grateful for you taking time to leave us such a pleasant review. We do always strive to be as helpful and efficient as possible in all aspects of our business and appreciate your feedback and support.

Kindest Regards

Anyfoam Ltd

Bewertet mit 5 von 5 Sternen

Anyfoam

Anyfoam are really quick on delivery and very competitive on price

6. Juli 2017
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Dear David,

Thank you for taking time out to leave us a review for which we are extremely grateful for.

As always we try our best to ensure the best possible service for our customers.

Kindest Regards

Anyfoam Ltd

Bewertet mit 5 von 5 Sternen

Bought two lots of foam and both …

Bought two lots of foam and both arrived within two days, excellent and would recommend this firm to anyone. The items were also what I was expecting.

6. Juli 2017
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Dear Robert,

Thanks for taking the time to leave us a review, it is hugely appreciated. Happy to hear you are pleased with our speedy service & products.

Kindest Regards

Anyfoam Ltd

Bewertet mit 5 von 5 Sternen

Very satisfied

Very easy ordering process and excellent prices. Feels like a good company as well :-) I just completed my second order, for a pedal board. Thank you Any Foam.

Dan Friend.

5. Juli 2017
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Dear Daniel,

Thank you very much for leaving us this review, we appreciate your feedback and are happy to know you have been pleased with our service/company.

Kindest Regards

Anyfoam Ltd

Bewertet mit 1 von 5 Sternen

Order didn't arrive, no response to emails

Ordered three foam cubes at the beginning of May. Order has still not arrived, and repeated emails have been ignored.

4. Juli 2017
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Dear Hannah,

Order Details Invoice Number AF72588 of Blairgowrie, Perth & Kinross - Cot Safe Foam Cut to Size - £13.25

Please be assured that we have searched your name on our email system and have no emails at all from yourself.

We do however, have an order that you placed with us for some nursery grade foam and we have called the number on your order twice and left a voicemail message regarding a query with the dimensions.

As of yet, other than this review we have had no communication from you and feel that leaving this review is highly unnecessary.

Please advise by calling us on 01707 817327 or 08001934488. If we do not hear from you by Thursday 6th July, we will refund the order in full.

Regards

Anyfoam Ltd

Further to your telephone call 05/07/2017 at 2.20pm (transcript available for independent review) Be advised that we will not be intimidated or threatened with negative feedback on the internet, your order has been refunded with immediate effect.

Bewertet mit 1 von 5 Sternen

If your order goes through as it should …

If your order goes through as it should you’ll be happy, if not after care is none existent. The order came with one measurement only half the ordered size but is shown correct on the paid invoice a sure mistake by Anyfoam, emails not answered and has been going on for over a month so stuck with 4 items which are useless. Waste of money

Thanks to Anyfoam for their reply which I’m pleased shows the full correct measurements sent in noting the top measurement of 1.5” but it came with .75”. Therefore how come I’d ordered it wrong? If measurements had been followed everything would have been o k but anyone reading this can see it’s a mistake on their part
In addition will say was called back by a lady from Anyfoam and asked to send a photo with ruler to show the mistake which was done via their own website reply method and to attempt to rectify the situation I suggested if supplied with the missing foam .75”x.75”x36” and that would be x 4 I could stick on to put things right but that must have fell on deaf ears so there’s no hope for humanity if a small thing like this can’t be sorted – surely it’s not rocket science but if Anyfoam would like to come back on this it’s up to them, I know anybody can make a mistake

1. Juli 2017
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Dear Peter Gidlow,

Order details:

L cushion: top width 1.5in, bottom width 3.5in, length 1.5in, edge .75in, thickness 36.in (Soft density) Quantity 4 pieces – Order value - £20.25.

We are sorry that you feel this way. We have no trace of email communication between you and ourselves.

However, we cannot in any way amend the measurements or details that you enter when placing your order through our website / payment gateway.

There are several opportunities for you to check your measurements when ordering online; there is a preview, followed by a description before proceeding to checkout and then finally an email confirmation with the order details shown.

Thus giving you plenty of time to either amend your order or contact us if necessary.

Regards

Anyfoam Ltd

Further to your edited review, as per our terms and conditions, if you are not happy with a product supplied please return the foam and we will be happy to refund your order. Unfortunately, as a matter of principle we do not refund orders unless we receive the items back and there is a mistake on our part.

As previously stated, your amended review is all fresh information that you are now providing which we have looked into and concluded as above.

Bewertet mit 5 von 5 Sternen

I am Sooo happy with my cushions

I am Sooo happy with my cushions - they have transformed my old Lloyd Loom chairs and settee
There was a hic cup in the middle when my pattern didn't arrive - a postal problem, but, once it arrived my foam cushions were cut and I received them 2 days later - a perfect fit.
Thank you Kayleigh for your help.
Thank you Anyfoam for a lovely job and very reasonably priced too.
I will recommend you to everyone !

21. Juni 2017
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Dear Marilyn,

Thank you for your review, very nice to hear how happy you are with your order. You are more than welcome and hope to hear from you again the future.

Anyfoam Ltd

Bewertet mit 1 von 5 Sternen

Very disappointing experience

I received from Anyfoam a custom made piece of foam that had been cut too short on the width. I rang the company within an hour of delivery to explain the situation, expecting them to either send a new piece of foam cut to the correct dimensions or offer a refund. I explained that one edge of the wdith dimension had been cut 10mm too short. The lady I spoke to immediately responded that up to a 10mm tolerance was to be expected when cutting foam, and that this policy was stated on their website (it's interesting to see Anyfoam's response to another reviewer telling him that they have a 3-5mm tolerance policy). I said I hadn't seen anything about their tolerance policy on the screen where the bespoke measurements are inputted. She said she would be able to find it 'somewhere' on their website if she looked for it. I think if it's that hard to find the tolerance policy on their website, it's not stated clearly enough (I still haven't found it). I was told that I should understand that cutting foam is like cutting bread (!) so it's impossible to ensure a precise cut. I pointed out that I had ordered high density foam so I thought it should surely be a bit easier to cut than a loaf of bread. Also, the length and thickness had been cut accurately almost to the mm so it clearly is possible to do it. I then told her that, in any case, the other edge of the width dimension had been cut 20mm too short. So, having established that the expected tolerance was 10mm, surely a new piece of foam or a refund was in order. She said that she could put it to her boss, but she thought that her boss would probably refuse a refund and she couldn't very well overrule her boss now could she! I said I found her responses so far a bit strange so she suggested I send in an email with a picture of the foam and a measuring tape on it, evidencing that the foam was too short. Even though I felt this was a bit over the top, I sent in the email straightaway but received no response. After a few days I send a chaser email but again received no response. In the end, I went through Paypal who ruled in my favour and arranged a full refund - but only after I had re-packaged the foam and sent it back to Anyfoam, at my delivery cost. Incidentally, some of the packaging is a bit poor - I ordered the foam with a stockinette cover, and it arrived folded over twice and held together with a wide band of sellotape. It was impossible to take the tape off without ripping the stockinette.

I had explained to the lady on the phone that I wanted the foam to child-proof a hearth for my one year old so the matter was quite urgent. So I felt that their lack of response was not just unprofessional but also showed an uncaring attitude from this company. I found it particularly aggravating that I had jumped through their silly hoop of sending in a photo with a measuring tape in view, rather than just being trusted, only to then be ignored. The company may well fulfill plenty of orders perfectly, so I can't advise anyone to avoid this company based on my one experience. However, I like to deal with companies who own up to their mistakes and put things right, rather than making the customer feel that they are making a fuss over nothing. Many, many hours wasted with no result.

10. Mai 2017
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Antwort von Anyfoam

Dear Kmar,

As requested via Trustpilot, please provide us with your order/invoice number or atleast your name so that we can trace this order and any communications.

For the rest of the world looking at this review, as you can see from our genuine reviews on Trustpilot and the many thousands of reviews left on our website and review websites, you will see that we take our customers and their concerns seriously, whilst providing a professional courteous and a caring service. We have an audit trail of all external communications

Regards

Anyfoam Ltd'

Bewertet mit 5 von 5 Sternen

Foam

There are lots of companies on the web now for buying foam, but I ordered through anyfoam as their prices were around 20% cheaper than anyone else, and they offered fast delivery too.
Two days after ordering the foam arrived by courier exactly as described!
Great service, fast reply to emails (minutes after posting), large range of products, highly recommended.

11. Februar 2017
Bewertung ohne vorherige Einladung
Anyfoam-Logo

Antwort von Anyfoam

Dear Carl,

Thank you for leaving us such a glowing review! We are pleased to hear you have been so happy with your order process and our service. We always aim to achieve the highest and most prompt customer service!

All the best, Anyfoam

Bewertet mit 5 von 5 Sternen

Swift.

First time buyer but would not hesitate to use again.
Good email contact, delivery was in two days and product as described.
Top marks thank you.

6. Januar 2017
Bewertung ohne vorherige Einladung
Anyfoam-Logo

Antwort von Anyfoam

Dear Catherine, Thank you for taking the time to leave us a review, it is highly appreciated. We are so glad to hear you have been happy with our service, hope to deal with you again in the future.

All the best, Anyfoam

Bewertet mit 5 von 5 Sternen

Excellent

Fast and efficient service

15. Dezember 2016
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Thank you very much for leaving us a review, good to hear you have been pleased with our servie and your order. All the best, Anyfoam

Bewertet mit 5 von 5 Sternen

Keep up the good work

I have ordered from Anyfoam many times in the past few years and have always been impressed with their speedy delivery service, the quality of their foam and when I've called their office for help with specialised orders they are always more than happy to help me and give great advice. I honestly could not recommend them highly enough and will always use them, keep up the great work Anyfoam!

9. Dezember 2016
Bewertung ohne vorherige Einladung
Anyfoam-Logo

Antwort von Anyfoam

Dear Natasha, Thank you for your kind review we highly appreciate your feedback and thank you kindly for your continued support.

Kindest Regards

Anyfoam

Bewertet mit 1 von 5 Sternen

Beware of this company

Ordered numerous pieces of foam in November to refit flight cases, which I was unable to do initially due to illness. When I was a little better, and started to fit the foam, I discovered that all the pieces were quarter of an inch short on two sides, so would not fit snugly into the cases. This was February, and I contacted Anyfoam about this and was initially told, by one of their staff that "because it had been so long" they were not prepared to replace them. This was despite the guarantee displayed on their site. When I contacted Consumer Services, they told me I had up to 1 year and 14 days to register a complaint. When I contacted them again, she then told me that there was always some give in the foam and this was listed in their terms and conditions. It wasn't, and the foam would not compress in such a way as to make it permanently short, as all these pieces were. I have never had this problem with other foam providers and I felt Amanda F was disrespectful and basically not bothered. I now have numerous pieces of useless foam. The 'guarantee' is not worth the website it is displayed on.
And, how strange that they say I don't exist as a customer, when here I am alive and kicking in Nottinghamshire. I also don't understand why they think I contradicted myself because I said I had used other foam companies in the past and never had the problem of the foam being too short on delivery. Maybe all their glowing reviews are sent by themselves, which is why they were so quick to say I was a rival company. Maybe they would like me to put all the invoices and orders and receipts on their site so everyone can see I do exist.
6/12/16 Well, it's a week since I sent Anyfoam all the documentation they asked for, and guess what? I have heard absolutely nothing since. Just thought you ought to know that.
7/12/16 With respect, the offer for me to return the foam to you for a refund has never been offered until now. And I will be honest with you, I did 'fit' one of the pieces in the case, and thought I had made a mistake in my measurements by disregarding a lip that the case has. I used some really stiff foam that came out of the case originally to fill the gap. It was only after this, when all the other pieces were short, that I realised that my dimensions were in fact correct. I would be more than willing to send pictures of the extra foam filling. Also, unfortunately, because I managed to lay the one piece of foam in the case, (but did not stick it), I drew the shape of the instrument that was to fit in it. I would be more than happy to return the other pieces and for you to deduct the price of the piece I have drawn on.

19. November 2016
Anyfoam-Logo

Antwort von Anyfoam

Dear Andy B,
We have tried to locate your order with the limited information that we have and unfortunately we have not been able to. Please provide your full name address, order number and an exact date of the transaction based on your payment, we will then be more than happy to look into this further. We process thousands of orders per month. We have a 99.9% successful order fulfillment and customer satisfaction rate. Our contact details are on our website.

Having now received your supporting evidence we have looked into this. As per our previous email correspondence, to confirm foam is a flexible product and there is a -/+ 3-5mm tolerance when cutting. However, in this instance we offered to have the foam returned to us and a full refund would be given.

We stand by this even after such a long period has elapsed we will still honour this. Please return the foam with your order reference to our address which is documented on your correspondence and we will be happy to grant you a full refund.

Please be advised, if the foam has been used unfortunately we are unable to offer you any refund.

Regards
Anyfoam Ltd

Bewertet mit 5 von 5 Sternen

Excellent service excellent product

Product was exactly as ordered
Prompt delivery.can't fault this company
10 out of10

8. September 2016
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Thank you ever so much, lovely feedback and happy to hear you are pleased with our service!

Bewertet mit 5 von 5 Sternen

Acoustic foam

We ordered some sheets of acoustic foam from Anyfoam, Kayleigh, the customer service manager was very helpful and patient as we had loads of questions which she answered. They met our required delivery date no problem. The materials arrived well packaged and in excellent condition. It was a pleasure doing business with them. I would heartily recommend Anyfoam to anyone! We will be doing more business with them in the future. Lovely service.

6. September 2016
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Thank you for your review, nice to hear you are happy with our service we do try our best!

Bewertet mit 2 von 5 Sternen

poor domed cushions

I ordered 2 domed replacement foam cushions for my sofa. standard rectangle. I chose the most expensive foam on their recommendation along with the doming of the cushions. When they arrived which was within 2 days they were very poorly made. The doming was near to non existent and the foam layers were not glued together so bounce up and down. On ordering I explained that the cushions once had feathers in them and that the gap of the sofa and the cushion measurements were 2 " difference. Again on their advice they said that it was not a problem as the doming of the cushions would take up the extra fabric. This is where the problem lies as the doming was totally in adequate. They did say they would replace the foam if I sent it back with the covers but as this was not an option for me as I needed a functioning sofa that weekend I fixed the problem myself by adding a layer of foam on the underneath of the seat. Problem fixed.!! this extra padding took up the extra fabric. To be fair they had great communication with me but my advice would be to not waste your money on any doming as it is not adequate and a waste of money.

30. August 2016
Bewertung ohne vorherige Einladung
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Antwort von Anyfoam

Dear Wendie,

We are very sorry to hear you were not happy with your order. As discussed we would be happy to collect your order including your covers to ensure an exact fit.
However, we do feel that it is not the doming that does fill the cover out but there may have been a problem with the original measurements taken and supplied to us.
We dome many number of cushions on a daily basis without any problems. Assuring you that we have your best interest at heart please do not hesitate to contact us if you require any further assistance.

Bewertet mit 4 von 5 Sternen

Great service

I ordered a cushion from Anyfoam but had to forward a template to them as it is an unusual shape. The first template didn't arrive, but Amanda was so lovely & helpful on the phone, so I sent another one. Cushion arrived today, fits my chair perfectly - now just have to finish making the cushion cover! Took longer than expected but got there in the end and customer service was great.

9. Juni 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What a good company

I would recommend to anybody fast delivery good communication very friendly will buy from anyfoam again *****

13. April 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This is the Company to Deal with Re Foam

I was looking for a company to supply me with a foam product to line a new polypropylene gun case to protect an expensive shotgun in transit.
I was in possession of the size I required in millimetres and was able to input these measurements onto the company's website which allowed me to see the configuration of the foam product I had chosen.
I ordered on 22nd March 2016 and received my foam inserts well packaged on 24th March cut to my exact size I had ordered.
As a result of the companies website I was able to obtain the perfect fit for my gun case and I would not hesitate to recommend this company to anybody requiring a similar service.
David Shepherd .

29. März 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fastest Shipping, Best Quality and Price

I shopped around, and Anyfoam had the best price for what I was looking for. I was a little worried when it said "we try to get things out in 1 day", not realizing that they meant you normally get your product next day, which I did (I expected to wait up to a week judging by the other sites). It was packed in an environmentally-friendly way (a big issue for me, particularly with products like foam), and arrived in great shape, excellent cutting and product and the easiest online experience I've had in years.

12. September 2014
Bewertung ohne vorherige Einladung

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