Anwyl Homes Bewertungen 

We’ve had a fantastic moving experience from start to finish. The site team have been friendly, professional and efficient, and the sales team have been welcoming, helpful and supportive throughout. Nothing has been too much trouble, and we’re really grateful for all their help in making our new home journey such a positive experience.

Big thanks to Sam, Debbie and Kelly in the sales office and Ian and Andy on site.

​Great follow-up experience on our new home! The site manager Ian worked tirelessly to coordinate everything smoothly, and the trade workers were always prompt, professional, and responsible. Scheduling appointments can take a bit of patience at times, but the team delivers quality work with a great attitude. Highly recommend this team!

Josh (Hough), Customer Service Technician did a fantastic job re-fitting the shower door after a tile was replaced. He arrived on time, kept us informed with what he was doing and left everything tidy. He made sure that everything was done to the best standard. Great work.

Admin team are excellent at arranging technicians to deal with snags. Recently Richard and Lee did an amazing job on snags on the staircase caused by shrinkage and also sealant in the bathroom. They both gave 100%.

Today Josh Hough completed some work for me today and did a great job. Thanks Josh!

Had a few issues with my house since moving in with Paint and a leak,

Communication from Stacey has been great organising for Richard and Tony to attend to fix numerous issues

While carrying out the small painting works/shrink work on the stairs Tony and Richard seen that further paint work was required, with the help of Stacey this has now been completed

Really happy with the work!

We moved into our new home at Lottie Gardens, Anwyl Homes in Bebington, two and a half months ago, and the whole team made the purchase and move a smooth experience.

Gyllian was brilliant throughout the viewing and reservation process, explaining everything clearly and helping us choose the right options. She was patient and understanding, especially as we were living so far away.

Dave has been equally brilliant since we received the keys, providing helpful information and support as we settled in. He even kindly fixed our door sign when we had only asked for advice! He was always there whenever we needed help.

Overall, a great experience with lovely, helpful staff. Thank you to the whole team!

Great. Happy with Anwyl.

Overall experience has been great.

The contractors need take more care in what they are doing, they rush jobs and don’t complete correctly in the first instance.

Everyone on-site from sales to site managers we have dealt with have been wonderful and super efficient!!

Would highly recommend Anwyl to others.

We bought a home with Anwyl at the Eagles Green development a few months ago and had a fantastic experience throughout. The sales team were all absolutely lovely and incredibly helpful in making sure we got exactly the home we wanted, thoughtfully walking through all the house types, options and incentives.

My wife was pregnant during our reservation process and Debbie (who handled most of our purchase) and the wider team were incredibly accommodating of that, making every effort to ensure she could see our dream home being built without risk during the meet the builder phase and were similarly understanding when we disappeared for a good few days after she went into labour.

Our move in process was incredibly smooth, with the team making every effort to bring our slot forward to help my wife and newborn get settled more easily given we were selling on a chain, which was much appreciated and really made the whole process much less stressful.

From then on we were taken into the care of the site managers, with Ian being our primary point of contact throughout. We had a professional snagging company come in who noted that the house had far fewer snags than they would typically see, with Anwyl homes generally being very solid. From family and friends previous experiences we expected the snagging process to be a nightmare, but Ian was very fair with us throughout, working together to see what items they could fix (which was almost everything) and even happily organised a full bath replacement for damage which was missed at the key release. One thing that I also really appreciated was their honesty, with the team pointing out snags themselves at the key release such as a scuffed window pane, which was quickly replaced.

I would also like to give a specific shout out to Josh, who came around from the customer services team to sort a number of open snags and really put in extra effort to make sure the outcome was perfect.

We are incredibly happy with our home and would happily recommend Anwyl to all our friends and family!

Lee was lovely and genuinely a nice person, he treated our home with respect and was a pleasure to chat with. We would have him back any time.

Once they sell you the home, they wash their hands of you, and leave you with a plague of issues that ‘Don’t count as emergencies’.
Including but not limited to; a hole in the roof, water pouring through ceilings, no upstairs lights working, complete loss of heating, solar panels blowing off on the wind.

I’d love to say im exaggerating, but this is nothing in comparison to one of our neighbours who’s garage wall fell down on-top of him when he was trying to fit shelving.

You find out very quickly that the 24/7 “emergency hotline”, is only available 10-5 Monday to Friday… there’s a reason they try to move you in on a Friday put it that way.

Day 1 we found out the hard way, moving in on a friday during winter and figuring out there was no heating, went to run our son a bath and were surprised to find it created a rainfall shower in the kitchen, all on the same day.

You’d assume that at least when you’re able to get in touch on Monday that they’d try and rush to help you seeing as youd only just moved in… but no, it took 3 months for them to sort the heating downstairs.

We had a total of 5 different gas engineers round to try and solve the issue, all of them ran out of the door saying “yeah all sorted mate” before i could even test to see if the radiators were heating up… which of course they werent.

Once you have bought a property with ANWYL you are no longer prioritised. Nothing is an emergency because they hope you will just bite the bullet and pay to fix it yourself.

The reason i am finally taking to trustpilot is because they are trying to pull a fast one and claim “Void warranty” rather than fix our issue.

Ironically, given the issues we’ve had, We bought the showhome, and when we bought it, it included these decorative lights upstairs which looked great, but over time they have gotten more and more glitchy, they've gone from flickering a little like a candle, to dimmer and dimmer until now, where they may aswell not be on at all. It’s only happening in 3 of the rooms upstairs. You can press the light switch in one room, and it affects the light brightness in one of the other rooms.

ANWYL are now claiming our warranty is voided because we’ve had modifications made to the electrics… they are the same decorative lights that were installed by them, they are the ones included in the property, we have made no changes to the decorative lighting, they were put up by ANWYL, we have date stamped photos of the showhome prior to moving in. Honestly, they still use the picture of our home in a load of their marketing so you can see quite clearly that they are the same lights. But ANWYL are outright refusing to investigate the issue further and claiming void warranty.

The reason they are most likely doing this is in the hope that i will give up and stop pestering them, because obviously we are going to need working upstairs lights at some point, and holding out hope that we will give up and get our own electrician so they don't have to pay a contractor to come and fix it.

If they refuse long enough they hope you’ll just give up and do it yourself.

They are an unethical company their after care once you’ve bought a home from them is a disgrace.

Im escalating on here, then with NHBC

Josh Hough and Chris attended my property to complete some of the snags from from my 4 week call. They were both thorough, friendly and chatty throughout the few hours they were here. They did a really good job and i would highly recommend them.

Very friendly, great workman ship,

I moved in five years ago and still haven’t had the roads done, and the company will not give us a date

Chris was great. Did a good job and is a very nice man.

Moved house using the part exchange scheme offered, our sales rep Gyllian really fought us to move as originally we were told no by the part exchange company.
Moving in was simple, had no issues, all snags done in great time (wasn’t many anyway) and the builders that are still on site are very friendly if you have any other questions.
We had 1 issue with no power to the kitchen on our second day but it was fixed really quickly by the out of hours team and we have had no issues since!
We are part of the first batch of people to move onto the Lottie Gardens site so it is still very much a building site but it’s kept tidy and we have never really noticed any noise, our son loves seeing the diggers everyday, he will be sad when everything is complete!
Felt right at home straight away and can’t believe we are living in the house we are every day, we love it!

Over all experience was good. Paul was polite. He talked me through everything he was doing. Explained that he would be in and out of the property with lengthy times in-between. When coming back in . He made himself known that it was him coming in. Explained that someone will be back to finish it of. Very well done. Very happy

Customer Service Technician, Tony Murray, visited our home today to carry out several jobs, which were carried out to our satisfaction. Tony was very efficient, professional and friendly and was very respectful whilst in our new home. Thank you.

Paul and Chris were both fantastic. They both arrived at 8.30am on the days they were scheduled to come and kept us updated on all the work they were completing. They were kind and respectful to the fact we had a baby in the house and were as quiet as possible - warning us when they needed to use the sander or hoover so we were aware. Paul even fixed the faulty lock on our front door as a gesture of goodwill. We have been really impressed with Anwyl and their ability to fix issues quickly (although we found there weren't actually many snagging issues with the house at all due to the great quality of build). Thank you to both Paul and Chris at Anwyl for fixing the foundation settling cracks for us! - 20/10/2026 (Chris) and 3/9/2026 (Paul).