I placed the order 10 days ago and the tracking information says the order still hasn't shipped. The tracking information says UPS has received the order information but hasn't received the item. I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have been buying gear from AOAM for years. So, when they came out with the new Critter through a Kickstarter campaign, I signed on. It took quite awhile for the Critters to actually come to market a... Mehr ansehen
Unternehmen hat geantwortet
Absolutely wonderful experience with Ants on a Melon! This small company really knows how to treat customers right. I made many purchases and each time, the experience was great. Packages were well pr... Mehr ansehen
Unternehmen hat geantwortet
I have used your products since 2016 and recommend it to everyone! I absolutely love you guys! I could never say enough nice things. You have fulfilled last-minute orders for when I performed like com... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Ants on a Melon (AOAM) is a small, independent company based in Springfield, Oregon that creates innovative light toys for flow artists, performers, and festival-goers around the world. Founded by Master Toymaker Joel Pinkham in 2012, AOAM blends artistry and technology to design modular, color-changing light tools powered by the RGB Critter flashlight. With a small, passionate team and no outside investors, AOAM focuses on thoughtful design, creative freedom, and staying closely connected to the community that inspires it.
Kontaktinformationen
790 30th Street, Ste D3, 97478, Springfield, Vereinigte Staaten
- (541) 321-6254
- support@antsonamelon.com
- antsonamelon.com
4,3
Hervorragend
30 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Order doesn't appear to have shipped after 10 days
I placed the order 10 days ago and the tracking information says the order still hasn't shipped. The tracking information says UPS has received the order information but hasn't received the item. I haven't received any other information in 10 days so I have no idea about the status of the order.
OK, so Ants on a Melon have replied to this review and explained the shipping status - thank you. I can now see the shipping info and the product is actually on the way. I'll temporarily change the rating to 3-stars and once I get the product and use it I'll give a final star rating.
27. April 2026
Antwort von Ants on a Melon
Hi Marcus,
Thank you for your order, and we’re sorry for the confusion with the tracking.
Your order shipped using UPS Mail Innovations, which is our budget international shipping option. This service operates differently from UPS Express. Packages are first sent in bulk to a UPS Mail Innovations facility, and tracking may not update until the package is sorted and rerouted toward the destination country. According to our shipping policy, this can take up to 14 days after the order is placed.
Your order was placed on April 26 and marked fulfilled on April 27, so it is still within the normal timeline for this shipping method. UPS Mail Innovations has an estimated delivery window of 2–3 weeks.
You can often see more detailed tracking updates here:
https://parcelsapp.com/en/tracking/822125311713309576
We understand how frustrating it can be when tracking does not update quickly. This does not necessarily mean the package has not shipped, it usually means the carrier has not scanned it at the next sorting point yet.
Please feel free to contact us directly at support@antsonamelon.com if you have any questions. We’re happy to help.
Antwort von Ants on a Melon
Hi Stefan,
Thank you for coming back to us again, we really appreciate it. Glad everything arrived neatly done!
Best regards,
Indigo
AOAM Support
I absolutely LOVE AOAM !!!
I absolutely LOVE AOAM !!!! 🥰 I recently bought my second flashlight and the connector for them! I have had my other flashlight for almost three years and it still work great.
25. März 2026
Antwort von Ants on a Melon
Hi Briana,
Thank you so much, this really means a lot to us 🥰 We love hearing that your first light is still going strong after three years, and we’re excited you picked up a second one!
Appreciate you being part of AOAM.
Best regards,
Indigo
AOAM Support
My experience with Ants On A Melon has been very positive!
My experience with Ants On A Melon has been very positive overall, first with a user-friendly website where I ordered my products, then with a great service when I wanted to modify my order and finally with the products themselves, quality made, efficient and a pleasure to use.
29. März 2026
Antwort von Ants on a Melon
Hi Yves,
Thank you so much for the thoughtful review! It really means a lot to hear that your whole experience—from the website to support to the products—has been a positive one.
Glad we could help with your order, and even happier to hear you’re enjoying the gear. That’s what it’s all about.
Joel
10/10 service and product
My whip came in super quickly and the packaging was safe and secure. It also came with a user setup instructions and a warranty. Waiting on my sleeve wrap to get here before playing with it too much but I love it already!
26. März 2026
Antwort von Ants on a Melon
Thank you so much, Paula!
We’re really glad everything arrived quickly and safely, and that you’re already loving it.
Hope your sleeve wrap gets to you soon so you can fully dive in 🙂
Appreciate you taking the time to share your experience!
The quality of the materials is…
The quality of the materials is outstanding and the app to control the lighting is equally impressive.
26. März 2026
Antwort von Ants on a Melon
Thank you so much, Armando!
We’re really glad to hear you’re enjoying both the build quality and the app. We put a lot of care into making sure they work seamlessly together.
Appreciate you taking the time to share your experience 🙂
First impressions
The package arrived today 2026-03-27, everything that should be there is in the shipment. So far I have unpacked and tried everything. Communication with the store was excellent. As for light painting, I am at the beginning. I will research everything and learn. I made a small mistake and that is that I did not read properly what is in the kit. The Pro Kit only contains short rods that model the light and one longer clear one. I will have to order longer tubes that model the light and another longer clear one in time. I am satisfied and can recommend the store.
18. März 2026
Antwort von Ants on a Melon
Thank you so much, Martin!
We’re really glad everything arrived smoothly and that you’re off to a great start with light painting.
Appreciate your note about the kit as well. As you explore more, adding longer tubes will definitely open up even more possibilities.
Thanks again for the recommendation, and enjoy the learning process 🙂
Very good lamp
Very good lamp, with multiple modes and levels of lightning, easy to use with app. But pretty expansive because of actual american taxes
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ants on a Melon
Thanks for the great review! We're really happy to hear you're enjoying the RGB Critter BT, especially the different lighting modes and the app control.
Just to clarify for anyone reading, the extra charges some customers see are import duties or VAT charged by the destination country rather than American taxes from us. Unfortunately those are outside our control.
We really appreciate you taking the time to share your experience and hope your RGB Critter BT continues to bring you lots of fun!
They have been absolutely amazing
They have been absolutely amazing. They have a warranty for their product that they actually uphold to! They have great customer service. They’re fast! Reliable, and the product that they have to offer is top of the line! Whether you’re light painting and taking amazing photos! To flowing (like I do) with it and their fiber optic attachment. Which comes in regular and sparkle fibers!
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ants on a Melon
Thanks so much for the review, Haiden.
I really appreciate you calling out the warranty and customer service, that means a lot to us. It’s awesome to hear you’re enjoying the BitWhip Kit!
Thanks again for the support.
Joel
Master Toy Maker
I will give Ants on a Melon 5 stars
I will give Ants on a Melon 5 stars! The customer service has been exceptional and very quick to respond to my enquiries. The only negative was that the free shipping with UPS, my shipment got lost. However the team at Ants on a Melon were great to resend my order on the express service. I will highly recommend spending the extra money going with the express option and not rely on free shipping. Better yet, I would personally pay even more for shipping if they used DHL or Fedex. A glance at UPS rating is 1 out of 5 over thousands of ratings.
31. Oktober 2025
Antwort von Ants on a Melon
Hi Heinrich,
Thank you so much for the 5 stars and for sharing your experience. I am really glad to hear you were happy with our customer service and that your replacement order arrived safely.
I am very sorry again that your original shipment was lost with UPS. We know how frustrating that is and we appreciate your patience while we sorted it out. Your feedback about shipping options is very helpful. We definitely recommend the express option for time-sensitive orders, and we are also actively reviewing other carriers like DHL and FedEx to improve reliability for our customers.
Thank you again for your support and for taking the time to leave such a thoughtful review. It really means a lot.
Joel
Ants on a Melon, Inc
I have been buying gear from AOAM for…
I have been buying gear from AOAM for years. So, when they came out with the new Critter through a Kickstarter campaign, I signed on. It took quite awhile for the Critters to actually come to market as there were issues with supplies and such, but Joel kept his investors informed throughout the process. When we finally got the product, Critter 2.0, it was heads-and-tails better than the first version. At first it was a little mind-boggling to figure it out, but an update and a manual made using it sooooo much better. Plus, they have continued to add innovative tools to their site, including adapters that play well with other light painting manufacturer's tools. That, and stellar responsiveness, what more can you ask for?
26. November 2025
Antwort von Ants on a Melon
Andrea, thank you so much for taking the time to share this. It has been quite a journey from the original Critter to the BT version, and hearing that the improvements have made such a difference for you means a lot. I remember how long that Kickstarter stretch felt, and I truly appreciated everyone’s patience and support while we worked through supply issues and refined the design.
We are always working to make things easier to use, more versatile, and more fun, so it makes me really happy to hear that the updates, manuals, and new tools have helped. And thank you for noticing the adapters too. Building bridges between different light painting systems is something I love doing.
I’m grateful you’ve been with us for years, and I’m always here if you need anything or have ideas for future tools.
Joel
Master Toy Maker
Ants on a Melon
Absolutely Wonderful Experience!
Absolutely wonderful experience with Ants on a Melon! This small company really knows how to treat customers right. I made many purchases and each time, the experience was great. Packages were well protected and shipping was fast. The build quality of each item is exceptional. I had a couple of questions and the staff was very responsive and helpful. I'm very grateful and happy to have found Ants on a Melon.
24. November 2025
Antwort von Ants on a Melon
Thank you so much, Cynthia. Reading this truly made my day. We put a lot of care into every product we build and every package we send out, so it means a lot to hear that your experience has been consistently great.
I am grateful for your support and for you being part of the AOAM community. If you ever need anything or have ideas you want to explore, I am here to help.
Joel
Master Toy Maker
Ants on a Melon
These whips are sturdy and reliable!
I absolutely love the whips from Ants On a Melon. This is my third fiber head in a different size and fiber count and I am just obsessed with the length and different shapes i can create with this whip.
6. November 2025
Antwort von Ants on a Melon
Thanks so much, Franchesca. Really happy to hear you’re loving the different sizes and shapes you can create. Appreciate you being part of the AOAM family. 🙏
Converted from glofx forever.
Shipping was super fast. Quality is top notch. I've had my glofx whips for years, did a little research and decided to buy an AOAM whip. Love it. Still figuring out the app, I do wish it was a little more user friendly. I can't seem to program a custom rainbow. Probably user error. It also has a hard time connecting at times, it will say connection error even though it's connected. But even the preset settings are gorgeous. The 7ft head is amazing for body wrap which is mostly my flow style. I had both of my whips out at our last event and hands down the AOAM was more vibrant, flowed better and got so many remarks. I saw on videos its possible to toggle off the power button, still trying to figure that out as well. Overall, quality and function are top notch.
17. Oktober 2025
Antwort von Ants on a Melon
Thanks so much for the awesome review! 🙌 Stoked you’re loving the 7ft and the glow. For help with the app (custom rainbow, Bluetooth connection, power-button toggle), shoot us an email at support@antsonamelon.com
and we’ll get you dialed in fast. 💫
Wonderful and knowledgeable people!
Everyone I have dealt with is so very kind and helpful! They really care about customer service and getting it done right. Placing my third order soon!
7. Oktober 2025
Antwort von Ants on a Melon
Thank you so much, Kristina! We really appreciate your kind words and continued support. It means a lot to know you’ve had such great experiences with our team. We can’t wait to get your next order headed your way! 💚
Best regards,
Indigo
AOAM Support
Not helpful..
8. Oktober 2025
Antwort von Ants on a Melon
Hi Amber,
I’m really sorry to hear that your experience with our shipping wasn’t helpful or clear — I completely understand how frustrating it can be when tracking doesn’t update for so long.
Your order was shipped using our free UPS Mail Innovations service, which is a low-cost option that typically takes 2–4 weeks for delivery. Tracking often pauses while packages are in bulk transit, especially before leaving the U.S. or while clearing customs. I can assure you your order is still on the way, and we’ve been keeping an eye on the tracking from our end as well.
We truly appreciate your patience and feedback — it helps us improve communication around this free shipping method for our international customers.
Best regards,
Indigo
AOAM Support
Standard job
2. Oktober 2025
Antwort von Ants on a Melon
Hi Petr — thanks for taking the time to leave a review, and I’m sorry to hear your experience felt “standard.” That’s not the level we aim for. I’d love to learn what we could have done better and make it right.
Please email us at support@antsonamelon.com
with your reference #87311231 (or reply here with more detail), and we’ll jump on it right away.
— Indigo, AOAM Support
Great Company
Their customer service is fantastic❢ I texted with questions and they got right back to me. They shipped my stuff really quickly and, of course, it’s a great product. I love it❢!
29. September 2025
Antwort von Ants on a Melon
Hi Amy,
Thank you so much for your kind words! We’re glad we could help answer your questions quickly and get your order out to you fast. It’s awesome to hear you’re loving your new product!
Best regards,
Indigo
AOAM Support
2 "broken" critters , back to life!!
New Battery doors and battery troubleshooting helped my whips very much! Email and responses were timely. I originally emailed with concern and worry, and I was met with kindness and helpful information. I am more than satisfied with the AOM staff and their problem-solving skills considering I misnamed two items. Will be purchasing end caps to ensure critter safety! Thought I had the newest critter and realized I have the 1.0 and 2.0 , but will be keeping the type c charger for the next Critter I purchase. Am sad that the app is not compatible with my iPhone 11, but you get the same features if you are educated on how to program via buttons! The critter guides are downloadable and easy to navigate. Thank you again y'all!
25. August 2025
Antwort von Ants on a Melon
Hi Mariah,
So glad we could help bring your Critters back to life! Happy to hear the battery doors and guides made things easier, and we really appreciate your kind words about our team. Thanks for the feedback on the app too. Excited to see what you create with your Critters next!
Best regards,
Indigo
AOAM Support
So many color settings!
I'm obsessed!!! This whip is such a huge upgrade from the previous one I had. Being able to change and fully customize the colors on the app is amazing! Their customer service was also so responsive when I was trying to decide which fiber style to buy. 10/10 would recommend this to anyone who likes lights.
4. August 2025
Antwort von Ants on a Melon
Hi Christine,
We’re so happy to hear you’re loving your whip and all the new color customization options! It’s awesome that the app and fiber styles are helping you create the exact look you want. Thanks as well for the shout-out to our customer service team — we’re always glad to help you find the perfect fit.
Your recommendation means a lot to us, and we can’t wait to see what you create with your new setup!
Best regards,
Indigo
AOAM Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.