Very disappointing experience from start to finish. We bought a bed and paid extra for delivery. The initial delivery date was changed three times, each time in the middle of the day, after we... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Flowerpot lampen zijn in t echt nog mooier dan op de plaatjes. Prachtige lampen en hoge kwaliteit. Andlight heeft een mooie collectie lampen tegen concurrerende prijzen. Ondanks dat de verzending uit... Mehr ansehen
Unternehmen hat geantwortet
Een prachtige travertin tafel gekocht. Helaas kwam deze gebroken aan door een slechte bezorgservice. Hierop contact opgenomen met andligt en fantastisch geholpen Line Davidoff (clame coördinator). Zij... Mehr ansehen
Unternehmen hat geantwortet
We waren via een Google-zoektocht naar de Tolomeo Mega bij AndLight terecht gekomen, hoewel we er nog nooit eerder van hadden gehoord. Toch besteld en tot onze verbazing hadden we enkele dagen later d... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über AndLight.nl
Vom Unternehmen geschrieben
Prijsmatch - 365 dagen retourrecht -
Gratis bezorging.
Officiële retailer van +100 designermerken en +10.000 high-end ontwerpen. Bekijk onze ruime keuze aan design lampen en meubels.
Bij AndLight houden we van mooie aanbiedingen en hebben vaak 10-30% korting. Hebt u vragen over aanbiedingen of producten, dan kunt u ons bereiken op info@andlight.nl.
Enkele van onze populaire merken zijn:
&Tradition - Flos - Foscarini - Fritz Hansen - GUBI - MENU - Muuto - Secto - Vitra.
Doe inspiratie op in onze categorieën:
Hanglampen - Tafellampen - Plafondlampen - Vloerlampen - Wandlampen - Verplaatsbare lampen - Spotjes - Lichtbronnen.
Gratis bezorging.
Officiële retailer van +100 designermerken en +10.000 high-end ontwerpen. Bekijk onze ruime keuze aan design lampen en meubels.
Bij AndLight houden we van mooie aanbiedingen en hebben vaak 10-30% korting. Hebt u vragen over aanbiedingen of producten, dan kunt u ons bereiken op info@andlight.nl.
Enkele van onze populaire merken zijn:
&Tradition - Flos - Foscarini - Fritz Hansen - GUBI - MENU - Muuto - Secto - Vitra.
Doe inspiratie op in onze categorieën:
Hanglampen - Tafellampen - Plafondlampen - Vloerlampen - Wandlampen - Verplaatsbare lampen - Spotjes - Lichtbronnen.
Kontaktinformationen
Nelson Mandelas Allé 16, 2450, København SV, Dänemark
- +45 44 44 62 44
- info@andlight.nl
- andlight.nl
4,2
Gut
121 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Horrible experience - Bad customer service - wrong parts
Very disappointing experience from start to finish.
We bought a bed and paid extra for delivery. The initial delivery date was changed three times, each time in the middle of the day, after we had already arranged to stay home. When the order finally arrived, the wrong parts had been delivered.
It then took another four weeks to receive the correct parts. Even that delivery was delayed at the last minute, again after we had made arrangements to be at home.
Customer service was rude, showed little willingness to find a practical solution, and treated the situation with no sense of urgency. Mistakes can happen, but the trying to offload the problem to partners/suppliers, poor communication, repeated delays and complete lack of customer focus made this an extremely frustrating experience.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Hi Niels,
Thank you for taking the time to share your feedback. We are truly sorry that your experience with your bed order was so frustrating.
We completely understand your disappointment with the repeated delivery changes, the incorrect parts being sent, and the additional waiting time. We recognise that, regardless of where an issue occurs in the supply chain, the experience ultimately affects you as our customer, and we are sorry that we did not provide the smooth and reliable service you expected.
As the retailer, we work closely with the brands we represent, and in this case the bed and replacement parts were shipped directly from the manufacturer. We do not have all the spare parts in our own warehouse, which means we rely on the manufacturer to provide and send the correct components when needed. While this process is handled by our supplier, we understand that we still have a responsibility to coordinate the case and ensure that our customers receive the support they need.
We regret that the communication and handling of the situation did not meet your expectations. We always aim to be helpful and solution-oriented, and we are sorry that this was not your impression during this process. Your feedback regarding the communication, delays, and overall handling has been taken seriously and will help us improve how we manage similar situations in the future.
Thank you again for sharing your experience.
Kind regards,
AndLight
Goede en snelle bezorging
Goede en snelle bezorging, klantenservice erg behulpzaam en dat voor een goede prijs,
Onze dank
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Hi Gerard,
Thank you very much for your kind review!
We’re delighted to hear that you were happy with the delivery, the support from our customer service team, and your overall experience with us. Providing reliable service and being there for our customers when they need assistance is something we truly value.
Thank you for your trust and your kind words. We look forward to welcoming you back again in the future.
Kind regards,
AndLight
Antwort von AndLight.nl
Hi Geert,
Thank you for your review!
We're delighted to hear that you were happy with our service. Your feedback is greatly appreciated and motivates us to continue providing the best possible experience for our customers.
Best regards,
AndLight
Het bestelde voldeed exact aan de…
Het bestelde voldeed exact aan de verwachtingen en het was degelijk verpakt. De prijs was verrassend…. Heel blij met de FlowerPot.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Hi G Broertjes,
Thank you so much for your wonderful review!
We're delighted to hear that your order met your expectations exactly and that it arrived securely packaged. It's also great to know that you were pleasantly surprised by the price and are very happy with your FlowerPot.
Your satisfaction means a lot to us, and we're grateful that you took the time to share your experience. We hope you enjoy your FlowerPot for many years to come.
Best regards,
AndLight
Snelle levering en een perfekte…
Snelle levering en een perfekte verpakking.
Heel mooie lamp prachtig design en materiaal.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear RS,
Thank you for your kind review!
We are delighted to hear that you were happy with the fast delivery and packaging. It is great to know that you love the lamp’s design and quality as well. Enjoy your new lamp!✨
Best regards
Maria - Andlight
Great price, fast delivery
Found a great discount and was shipped fast. Customer service also helped fix an address issue quickly
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear Sid,
Thank you so much for your kind feedback!
We are so glad to hear you found a great discount and that your order arrived quickly. It is also great to know our customer service team was able to help resolve the address issue smoothly.
We truly appreciate you taking the time to share your experience, and we hope to see you again soon✨
Best regards
Maria - Andlight
snelle levering
snelle levering, product zoals omschreven.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Hi Sarah,
Thank you for your review! ✨
We are glad to hear that you were happy with the fast delivery and that the product was as described. We appreciate your feedback and hope to serve you again soon!
Wishing you a nice spring season.
Best regards
Maria - Andlight
Tevreden
Snelle levering. Extreem grote doos om veel kleinere doos was wat overdreven. Product geheel naar wens.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear Sanne,
Thank you for sharing your feedback✨
We are glad to hear that the delivery was quick and that the product meets your expectations. We also appreciate your comment about the packaging and will keep it in mind as we continue to improve our shipping practices.
Thank you for your support. We hope to welcome you back again in the future.
Best regards
Maria - Andlight
Onze bestelling werd snel geleverd
Onze bestelling werd snel geleverd. De glazen lampenkap was goed en veilig ingepakt. We zijn heel tevreden.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Hi Karen,
Thank you for your review!
We are very pleased to hear that your order arrived promptly and that the glass lampshade was well-protected during delivery. It is great to know that you are happy with your purchase.
We sincerely appreciate your feedback and look forward to having you shop with us again soon! 🙂
All the best from us here at Andlight
Maria - Andlight
Vlotte levering
Vlotte levering, mooie kwaliteit stoelen . Makkelijk te monteren.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear Rita,
Thank you for your kind review! We’re delighted to hear that you’re happy with the fast delivery, the quality of the chairs, and how easy they were to assemble.
Enjoy them, and thank you for choosing us!
We hope you will choose Andlight for your next purchase
Wishing you all the best ❤️
Maria - Andlight
Onbetrouwbare organisatie
Onbetrouwbare organisatie – leveringsbeloftes niet nagekomen
And Light belooft snelle levering, maar in werkelijkheid wacht ik inmiddels vier weken op een Foscarini lampenkap. Na contact opgenomen te hebben, ontvang je alleen een automatisch antwoord met opnieuw vier weken extra levertijd.
Na €220 vooruitbetaald te hebben, blijft het volledig onzeker of en wanneer het product überhaupt geleverd wordt. Beloftes worden niet nagekomen, communicatie is slecht en als klant blijf je in het ongewisse.
De website ziet er professioneel en aantrekkelijk uit, maar daarachter schuilt slechte service en een gebrek aan transparantie.
Mijn advies: koop hier niet voordat je eerst de reviews leest.
3. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear Willem,
Thank you so much for getting back to us and sharing your order information.
I’ve looked into the situation and noticed that your order has been delayed three times by the supplier. I’m really sorry about this. When a product is out of stock, we rely on the manufacturer’s delivery estimates, and unfortunately, this has been postponed a few times in your case. We know this isn’t ideal, and we truly apologize for the inconvenience.
I also see you’ve been in touch with our customer service, and as requested, your order has been cancelled the 31st of January.
We hope to have the chance to show you that we can meet our delivery promises in the future. If you have any questions, please don’t hesitate to reach out to us at info@andlight.dk
Wishing you a wonderful day!
Best regards
Maria - Andlight
Snel ontvangen
Snel ontvangen, product goed verpakt en ziet er solide uit! Tevreden!
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear Ellis,
Thank you so much for your lovely feedback!
We’re really happy to hear that your order arrived quickly, was carefully packaged, and feels solid and well made. It means a lot to us that you’re satisfied
I hope you will enjoy your product, and thanks for choosing us! 😊 We hope that you will choose Andlight again
Wishing you a good day
Maria - Andlight
Excellent services and lovely design
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear Eranie,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with both our service and the design. Your feedback truly means a lot to us.
I hope you are enjoying your purchase, and we hope to see you again! 😊
All the best from us
Maria - Andlight
Mooi product goed ingepakt en op tijd…
Mooi product goed ingepakt en op tijd geleverd
20. Dezember 2025
Bewertung ohne vorherige Einladung
Finding the correct OEM replacement for…
Finding the correct OEM replacement for my art deco tableside lamp. (which I inadvertanty broke)
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear Ro,
Thank you for your great feedback! We’re happy to hear you appreciated the fast delivery.
We look forward to serving you again soon! ⭐
Best regards
Maria - Andlight
Amazing company
Amazing company. Smooth service and very good quality! The package was here faster than light. Our order Brought LIGHT into our lifes. It’s not only me anymore, it’s me ANDlight!
Thanks
Andlight shineslikeLIGHT,they are kicking it!! Keep the good work up!! 💡
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Hi Tim,
Thank you so much for your amazing review!
We’re delighted to hear that our service was smooth and that the quality of the product exceeded your expectations. It’s wonderful to know your order arrived so quickly and that it truly “brought light into your life”—we love the clever play on words! Your satisfaction means the world to us, and we’re grateful to have you as a happy customer. If you ever need anything else or have questions, don’t hesitate to reach out.
We look forward to brightening your home again soon!💡
Best regards
Maria // Andlight
Moeiteloos bestellen via de website en…
Moeiteloos bestellen via de website en de afwikkeling is prima in orde. Levering op tijd.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Hi Frank,
Thank you so much for your wonderful review! We’re delighted to hear that ordering was seamless and your delivery arrived right on time. Providing a smooth and hassle-free experience is our top priority.
If you ever need any assistance or have questions, please don’t hesitate to reach out — we’re always happy to help!
Wishing you a nice fall🍃
Best regards
Maria // Andlight
Wat een vreselijke site
Wat een vreselijke site, met een super klant onvriendelijke klantenservice. Hou er rekening mee dat als er iets met je aankoop is en je een klacht hebt, ze hier zeker niet met alle redelijkheid naar handelen en je kunt fluiten naar je geld. Echt een vreselijk bedrijf!!
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Dear Stefanie,
I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive experience when shopping with us.
I can only apologize that this wasn’t the case for you.
We have asked you to provide us with some more information so we can have a look at the matter.
Looking forward to hear from you.
Best regards,
Maria // Andlight
Hele mooie en stevige kast
Hele mooie en stevige kast gekocht. Zat goed ingepakt en heel makkelijk in elkaar te zetten! Vlot geleverd met duidelijk tijdspad.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von AndLight.nl
Hi Miranda,
Wauw! 5 stars - this is so wonderful to read your review and know that we have done a great job.
We strive to have an overall good service and I am happy to know that this has been the case here.
Please feel free to contact us should you have any questions; info@andlight.nl
We are here to help! Have a nice day
Best regards
Maria // Andlight
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.