Superb customer service, particularly on a recent order where both Tom and Hakeem really went over and above to help. Really competitive prices on a wide range of film and easily ordered online or via... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Efficient and prompt service, no problems whatsoever. My films were processed with no issues other than perhaps being a little over developed, the negs are a tad dense - but I am being a bit "picky".... Mehr ansehen
Unternehmen hat geantwortet
Wonderful experience ordering with Analogue Wonderland. I just moved to the UK from the U.S. and couldn’t find a film lab or a brick-and-mortar shop that sells 120 film in my smaller area. I disco... Mehr ansehen
I had an issue with shipping where there was a real risk that Royal Mail lost / couldn’t get me my order in time for a trip - customer services were super helpful and understanding - the advisor p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Started by Paul and Mary in 2018, Analogue Wonderland has grown to be a leading online retailer and photo lab for photographic film: we exist to make film photography fun and accessible for everyone! We stock over 200 different films, so there's always lots for analogue photographers to explore, and we support the small independent film manufacturers who are working hard for the future of the industry. We are still a small family-run business, operating from our Buckinghamshire base, so your feedback and reviews are invaluable to help us understand and improve our service!
Kontaktinformationen
Unit 12 Treadaway Technical Centre, HP10 9RS, Loudwater, Vereinigtes Königreich
- 01494 325970
- help@analoguewonderland.co.uk
- analoguewonderland.co.uk
4,8
Hervorragend
6943 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 48 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Customer Service
The customer service here is absolutely amazing, I had sent film in to be developed and they kept me updated the whole way and when there was a delay that may have affected the deadlien I was on I reached out and they bumped me in rhe queue to get me my photos asap. Am very very pleased as per usual, they have a great app, great products, the film development was great and very affordable. Special shoutout to Hakeem who helped me out the whole way and even wished me well on my project, will definetely be defaulting to analogue wonderland for all my film and development needs, they never fail to impress me. Thos company is the entire reason I havent made the final switch to digital in the rising cost and drama that comes with film photography. Thank you giys so so much!!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Analogue Wonderland
Hey Maria, thanks so much for leaving this review! We always want to encourage people to get in contact if there's anything we can do to make their experience with us better so we're really glad you did - and I'm really glad we managed to get your scans to you in time for your project!
And hey if we're keeping you from switching over to digital i see that as an absolute win!
Great service very fast delivery well…
Great service very fast delivery well packaged. Great quality prints and easy to use website.
23. Juli 2026
Antwort von Analogue Wonderland
We're glad you liked your prints! I think there's something in every film photographer that loves having a physical keepsake, so we do everything we can to ensure they're as high quality as possible. Thanks so much for taking the time to leave a review!
Film arrived in great well packaged…
Film arrived in great well packaged little box..with easy option to return for development..always enjoy browsing their website for great range of film and helpful tips
14. Juli 2026
Antwort von Analogue Wonderland
Cheers boss! We take real pride in our packaging, if you ever need tips on anything you can't find on the website make sure to give us a call or an email and we'll be happy to help out! Thanks for the review!
Antwort von Analogue Wonderland
Thanks so much for saying so Jane! We're glad we could deliver!
Antwort von Analogue Wonderland
Ka-chow!!! Gotta go fast!!! Other speed related pop culture reference!!! Thanks for the review :)
I go nowhere else!
I have been using AW since I restarted film photography. I am so happy with them. The last 2 rolls I sent in came back super quick and they were even kind enough to put my negs from the photowalk in with them when they were sent back.
7. Juli 2026
Antwort von Analogue Wonderland
Hi Jan! We're so glad you loved your scans - if theres ever anything we can do to make the experience that much better, our staff are always willing to do that thing! We're glad we could help!
Antwort von Analogue Wonderland
Thats great Helen! Thanks so much for the review!
Did not receive my photos digitally or…
Did not receive my photos digitally or physically, website not user friendly
17. Juli 2026
Antwort von Analogue Wonderland
Hi Chris,
We sent your scans over to you in 5 days - sent Via WeTransfer as your order was placed through Praktica. You haven't ordered any physical prints but if you'd like to we have options available to you on our website, simply upload the files you want printed and our technicians will take care of the rest.
We didn't receive any correspondence from you, but if you're ever having trouble navigating our website, you can call us at 01494 325970 between 9 and 4.
You can also email at help@analoguewonderland.co.uk, where we have an average response time of 3 hours.
Antwort von Analogue Wonderland
Thanks Alan! We're glad you like it too, keeps all your films nice and protected in this deathly heat..
Awesome choice for a development lab
Scans looked amazing and development was done within the expected lab waiting times :)
really appreciate the option to purchase scans AFTER development so you don't have to leave it up to chance and can choose what you want printed
29. Juni 2026
Antwort von Analogue Wonderland
Caoilainn! Thanks so much for writing this review, film can be an expensive hobby and charging people for a print they might not want just wouldn't sit right with us!
We're glad our service delivered and we can't wait for your next order!
Everything about my order was 100% excellent
Communication was excellent; the order was sent to my email so that I knew exactly what I had ordered, the cost and how and when it would be sent to me.It arrived the next day of my order and was well packed in a special cardboard box. The film was exactly as described so no complaints, very happy with my purchase.
14. Juli 2026
Antwort von Analogue Wonderland
Hi Gordon! That's really excellent to hear! Thanks so much for taking the time to review!
Antwort von Analogue Wonderland
Always happy to help! Thanks for the review!
Antwort von Analogue Wonderland
Thank you for your order! We're happy you were pleased with our service!
Good friendly reliable service and at a…
Good friendly reliable service and at a good price will be using again
14. Juli 2026
Antwort von Analogue Wonderland
So glad to hear it Gavin! We're looking forward to your next order!
Antwort von Analogue Wonderland
Thanks for the review Karl! That's what we like!
Very quick and helpful response to my…
Very quick and helpful response to my enquiry. Thanks.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Analogue Wonderland
Glad to have been of service! Have a great day and thanks for the review!
Prompt delivery of the correct item
Prompt delivery of the correct item. I look forward to exposing this film.
14. Juli 2026
Antwort von Analogue Wonderland
Hi Stephen, I can assure you the film we sell hasn't done anything so scandalous as to need exposing!
Thanks so much for the review :)
Antwort von Analogue Wonderland
I 1000% appreciate your feed back! Regardless of the mathematical impossibility!
great service
great service getting 2 disposable cameras developed. Easy to send and decent turn around time.
7. Juli 2026
Antwort von Analogue Wonderland
Excellent news Lucy! I hope you enjoyed your scans!
Antwort von Analogue Wonderland
Really glad to hear it Justin! Thanks for using our services!
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