Superb customer service, particularly on a recent order where both Tom and Hakeem really went over and above to help. Really competitive prices on a wide range of film and easily ordered online or via... Mehr ansehen
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Das sagen Bewerter
Efficient and prompt service, no problems whatsoever. My films were processed with no issues other than perhaps being a little over developed, the negs are a tad dense - but I am being a bit "picky".... Mehr ansehen
Unternehmen hat geantwortet
Wonderful experience ordering with Analogue Wonderland. I just moved to the UK from the U.S. and couldn’t find a film lab or a brick-and-mortar shop that sells 120 film in my smaller area. I disco... Mehr ansehen
I had an issue with shipping where there was a real risk that Royal Mail lost / couldn’t get me my order in time for a trip - customer services were super helpful and understanding - the advisor p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Started by Paul and Mary in 2018, Analogue Wonderland has grown to be a leading online retailer and photo lab for photographic film: we exist to make film photography fun and accessible for everyone! We stock over 200 different films, so there's always lots for analogue photographers to explore, and we support the small independent film manufacturers who are working hard for the future of the industry. We are still a small family-run business, operating from our Buckinghamshire base, so your feedback and reviews are invaluable to help us understand and improve our service!
Kontaktinformationen
Unit 12 Treadaway Technical Centre, HP10 9RS, Loudwater, Vereinigtes Königreich
- 01494 325970
- help@analoguewonderland.co.uk
- analoguewonderland.co.uk
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The processing time was far too slow
The processing time was far too slow. I dropped off 2 rolls of film on 7/9 and while writing this it is the 25/9. 15 "working days" after my film was received. I am aware the lab is currently going through a big overwhelm of orders due to "the summer" however when the website says it should take 12-13 days to develop and upload scans I expect this to be the case as this is already far too slow for a couple rolls of 35mm film? I emailed their help desk and received an automated message saying they've received my message and that I should check FAQ's but nothing else. I'm very disappointed as I have been a customer for some years now and have never had an issue - quite the contrary. I've typically been very pleased with the service. This, however is just not good enough unfortunately. I will be using other companies from now on... Still haven't received scans.
Efficient and prompt service
Efficient and prompt service, no problems whatsoever. My films were processed with no issues other than perhaps being a little over developed, the negs are a tad dense - but I am being a bit "picky". Having said that, they have scanned well. Would I use AW again, then yes with no hesitation.

Antwort von Analogue Wonderland

Antwort von Analogue Wonderland
Summer rush saw the developing time…
Summer rush saw the developing time extended a bit, however I appreciate that Analogue Wonderland stayed in touch with updates and explained why the delay. I will hopefully use this service again for my Lomography exploits! Thank you!

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Good website
Good website. Easy to navigate. Prompt fulfilment of orders and despatch.

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Always provides the best turnaround…
Always provides the best turnaround times and the results 10/10

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Very good service
Very good service. Ordering is very straightforward. I'm fortunate enough to have a film lab near me, so I don't rely on AW's developing service, but when I've used it in the past they have been brilliant, satisfying any additional requests I gave them.

Antwort von Analogue Wonderland
Service and choice.
Service and choice.
I have received my orders quickly and packed properly.
My first film that I had processed a while ago was fantastic. So I have sent more.
Price, you get the full package or more choices are available, you buy what you want and no more.
Good place to take part in analogue photography.
Prices range to suit everyone.

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Went above and beyond
I had an issue with shipping where there was a real risk that Royal Mail lost / couldn’t get me my order in time for a trip - customer services were super helpful and understanding - the advisor personally made sure what i ordered was packed labelled and re-shipped in time.
Their lab is also excellent - and I’d use it way more it it was a little cheaper <3
Can’t thank Hakeem and team AW enough

Antwort von Analogue Wonderland
Very fast turnaround on my processing order
Excellent service from Analogue Wonderland. My 35mm colour negatives were processed quickly and I had them back faster than expected. The results were great and the whole process was easy.

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Excellent results from 4 off throwaway…
Excellent results from 4 off throwaway cameras from 2004( when my kids were young). Easy to follow instructions. The price was excellent. It took a bit longer than expected to view the results but after 22 years I wasn't in a rush. Well done.

Antwort von Analogue Wonderland
Took over a month to complete an order
Took over a month to complete an order. The excuse was not enough staff at hand to cut the negatives. Putting newer orders first to release scans quicker. This is not an acceptable reason for the delay. I probably won't use the service again.

Antwort von Analogue Wonderland
Fast
Fast, reliable and friendly service that give nice and frequent updates on your order, aswell. I was and still am very pleased with my digital photos and prints, they were everything I had asked for and amazing quality for a real decent price. I will most definitely use again in the future, thank you!

Antwort von Analogue Wonderland
Quick delivery, a prepaid label and a cool sticker.
Quick delivery, a prepaid label and a handy box with which to return film for processing, and a cool sticker. What's not to like?

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Fair price
Fair price, quick delivery and helpful information on the website about the film I am buying.

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Found what i needed at a good price and…
Found what i needed at a good price and it arrived quickly.

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Good communication
Good communication, used them a few times now & will continue to do so.

Antwort von Analogue Wonderland
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