Turn5 Bewertungen 4.965

Antwort von Turn5

29. Apr. 2026

Hello,

Thank you for taking a moment to share your experience with AmericanTrucks. We are sorry to hear that your order was cancelled.

We would like the opportunity to review your order and see why there was a cancellation of the order, however we were unable to locate an order with the information provided in your review. If you could email your order information to Satisfaction@AmericanTrucks.com and we will be happy to review your order.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwort von Turn5

29. Apr. 2026

Hello James,

Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order. Thank you also for being a member of our Military, Medical, and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for the eservice your provide to our country and our communities.

We are disappointed to hear that you had to order two sets of the lugnuts for your Silverado. We can understand your frustration with this situation, We do show that these lug nuts come with: 16 Lug nuts, 4 wheel locks, and 1 key. In reviewing the information for the 2024 Silverado, we do see that you would need 6 lug nuts per wheel.

In reviewing your order, we do see that you set up a return for these two sets of lugnuts as they did not work with your wheels. We show that these are compatible for with Cone Seat Wheels Only, the thread size is noted as M14x1.5 Type.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwort von Turn5

28. Apr. 2026

Hello Michael,

Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent for for the STX Running Boards. We were disappointed to hear that when you received your order, the hardware was missing.

We want to first apologize to you for the frustration and inconvenience this issue has caused you. We work hard to have orders shipped out to customers correctly and in a timely manner. We fell short of our goal, and more importantly your expectations with this order.

We do show that you sent an email to us and due to higher then expected volumes it took a few days for us to respond to your request. By that time you shared you would prefer to do a return for a refund. We are currently waiting for the photos to be uploaded and then we will send you the steps to complete the return.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwort von Turn5

29. Apr. 2026

Hello Trever,

Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order for the S&B Cold Air Intake with Oiled Cleanable Cotton Filter. We are sorry to hear that you did not receive the item although the order was noted as delivered to the shipping address provided on the order.

We do see that you reached out to our Customer Service Team and we initiated a lost package claim with UPS and they will be investigating the status of this delivery.

We do apologize for the inconvenience this issue caused you and due to this, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy