Nice food but dreadful service!
Firstly, I would have to say that the Lamb Raan was absolutely delicious! However, the whole experience was let down by the fact that they had missed off part of our order. I had to contact them twice to get them to process a refund. Also, we were supposed to have received a delivery slot from DHL on the delivery day. It didn’t appear and so the food pack was late arriving. It is impossible to get to speak with a DHL representative and so Ambassador contacted them directly on our behalf, but still extremely frustrating!
Then, there were no instructions for preparation and cooking the food and so I had to contact Ambassador again and they did eventually get a URL link to us.
Altogether, the food was very good but probably not worth the hassle and frustration. Also, they refunded the exact amount to cover the items missing from the parcel even though we didn’t have sufficient items to cover all of our dinner guests! No good will gesture. Needless to say, I won’t be using Ambassador again.








