Amazon.in Bewertungen 681

First of all, the reviews on Amazon are fake. No new news. But what’s worse, the sellers are undependable and unreliable. BUY CRAVINGS & M.A.Y Store being among the lowest in the ranks. If you don’t want to lose your precious money and your peace of mind, avoid BUY CRAVINGS & M.A.Y Store. M.A.Y. Store refused to pick up an item that was 7 days returnable. BUY CRAVINGS goes further. This seller has picked up an item on 09/07/2025. Till date I have not received my refund. for return. Amazon has made it next to impossible to speak to a customer service associate and returning items to the Amazon sellers are a garish nightmare.

Pathetic customer service. Number of things.
1) : When they can't deliver their product on delivery day, the delivery agent would give missed call on phone and mark it as "not able to contact customer".
2) when you report wrongly marked as delivered product and report missing package. They ask for photo A photo of a missing package? Total crap.
3) when you finally manage to report missing package, they WhatsApp a timeline for resolution. On resolution date they WhatsApp you saying "The resolution is achieved. Contact customer services to get resolution". Seriously we reported the query, its now your duty to give your customer a resolution. You don't ask customers to contact back. And as it is contacting customer services is impossible task now. New management doesn't know how to manage customers.

Pathetic service they are giving for tier 2 cities of india who have prime membership
Amazon prime in India is now just a paid illusion. They have failed me after paying for fast delivery.

Amazon is third class process for online shopping, one ladies dress ordered but unfortunately faced size issue. 4 To 5 times pick up raized but Amazon pick up and customer service not response.Later the customer service raised my complaint and gave me 4 days time. After 4 days when I called the amazon customer service they said we can'tvpick up your return or we can't even give you advance refund.

DONT Order with an EXCHAGE, it will NEVER happen
I ordered the Purit RO product two times with Exchange of old one: 7th may and 14th may and both of the products were not delivered to me. Nobody came to my house and updated the status as "The recipient didn't accept it"

Amazon.in has no control on there deliveries. The deliver guy can simply avoid headache of taking the exchange item by not coming to your home and will update the status as " Rejected by customer" .

My Reviews were taken down
I contacted amazonpay-grievance-officer and amazonpay-nodal-officer

No action , just an excuse we don't recognize this email as if they are working for ED and CBI.

Look at her answer 0 customer relation knowledge.

"This is Mehak with the Amazon Executive Relations team.Your request was sent from an email address that is different from the one we have on file for you."

Mehek does not know that i am not asking you to refund my money. Improve your process so you don't become scapegoat of delivery guys and costumers are not impacted.

So much of attitude with this lady , she should be fired. only come to office to eat lunch and go home.

Order # 407-9741200-1596357
Order # 403-2872910-2626736

Dear Amazon Grievance Officer,

I am writing to formally lodge a complaint regarding a recent issue I faced with my order placed on Amazon.

Order Number: 403-2176929-9426705

Order Item: Woodland Shoes (₹3505)

Order Delivered On: 18 June 2025

Complaint Raised On: 18 June 2025 (via customer support call)

Upon receiving the package on 18 June 2025, I was shocked to find that the item inside was not the Woodland shoes I ordered, but a pair of sandals – an entirely different product. I immediately attempted to initiate a return through the app, but it did not allow me to proceed. I then contacted customer care, who raised a complaint on my behalf and advised me to get in touch again on 24 June 2025.

However, on 24 June, I received a disappointing email stating that the investigation concluded the correct item was delivered, and that no refund or replacement could be issued. I strongly disagree with this conclusion.

I would like to bring to your attention that I have clear proof of receiving the wrong product. I recorded a video of the parcel being opened in front of the delivery agent, clearly showing the wrong item inside. I am attaching both the video and supporting photos to this email for your reference.

I kindly request that you review this evidence and conduct a further investigation. I am a regular and loyal Amazon customer, and I hope you will treat this issue with the seriousness it deserves.

Requested Action: Please review the attached proof and issue a refund or arrange a replacement at the earliest.

Looking forward to a prompt and fair resolution.

Warm regards,
Payal Saini

Is is really trusted brand all over the globe,simple and easy to use,reliable for both customers and sellers easy to acces, availability of variety of products,festival deals and discounts are great (sometimes up to 70%). To sum up all the above story i would like to say everyone should switch to Amazon for effortless shopping.

Placed order online and the delivery agent in city called Churu didn’t turn up at the home address and asked to get the items collected from a different city and was insisting to provide OTP over the phone. We denied to provide the OTP without giving us the items and now it shows items going back to the seller. I put the money of ₹6000 in Amazon wallet and I can’t get that back to my bank account. Very disappointed as can’t use the money and it’s stuck there forever. Never had the trouble with flipcart as the delivery person at flipcart always turns up at the home and do the deliveries. Have spent more than 4 lac lnr with the Flipcart in last some of the years as have bought iPhones, washing machine and big TVs and thought about to try Amazon and this company Amazon India disappointed me completely.

I always benefitted from Amazon India. Many products that are not available in local market are available on Amazon and I also liked the Prime membership. It's worth spending money to get the products delivered relatively earlier than non-prime members.

However now I am deeply disappointed by the addition of Marketplace fee. It seems Amazon has become too greedy now. Such charges are meaningless and Amazon should withdraw such charges.

Now I have decided that I will buy from Amazon India only if the item is not available in the local market.

I might as well cancel my prime membership.
Amazon should reconsider their decision about charging marketplace fee which is small but not refundable.

The argument made by Amazon to justify such fee is meaningless. It's their responsibility to bring and show right products to customers in an online shopping business.

One more point I want to bring out here is that the Amazon agents literally lie to customers to get 5 star rating. There are many instances where after subsequent chats with customer care I realized that the earlier agent simply told me fake promises. They did nothing in the system, just faked that we will process your refund in 24 hours and fake assurance that I take full responsibility for this issue and I will ensure that it never happens again and all that flattery.

Another thing - The biggest seller Clicktech Retail Pvt Ltd is all time cheater. Be careful while buying from them. I was dearly deceived by them. I eventually got my refund from amazon but experience was bitter.

Thanks for reading. This is my genuine experience and info sharing.

Was a very loyal customer of Amazon
Now the newly added marketplace fee of rs 5 per transaction has made me rethink of buying stuff off Amazon anymore

Local shops are way better at this point

Amazon shouldn’t be so greedy

They are already charging the seller for displaying their products which is indirectly borne by the customer

They are also charging membership fee from the buyer

In addition to that, every transaction attracts a charge of Rs 5

On a single day I’ve paid 15 rs additional

So imagine the amount I’ll be paying extra during the course of a year !!!

How much more will they burden their customers ???????

After a while this fee too will be hiked as Amazon isn't going to be satisfied with the lakhs or even crores it makes out of this one additional charge.

403-1932002-3876333
Some insurance-covered products are non-returnable, and a return window may not always be available. If you wish to return an insured item, it's often necessary to return the main product along with it.
Unfortunately, Amazon appears to prioritise seller protection over buyer satisfaction.
Customer service support is often inconsistent, with untrained representatives providing inaccurate or conflicting information across different interactions.

its two times they say the order is delivered but the product never gets delivered

Hi this is to inform all consumers that I have been cheated by Amazon. On the 9th of May 2025 I placed an order for Canon printer model E-470 costing me Rs. 5499. Amazon shipped me a printer with Model No. MG-2577S costing Rs. 3099. Both look the same. The invoice bears model E-470. In one month the printer is bad and not functioning. I complained to Canon with the Serial number and Invoice that it is under warranty and needs to be registered first. Canon cannot register as the serial number does not match with the model number mentioned in the invoice. Amazon shipped one inferior cheaper item and mentioned superior one on the invoice. Hence being under warranty I cannot even register as it does not match the invoice and Amazon not willing to provide me correct invoice nor the difference as they claim the window is closed for the refund or exchange. Kindly suggest what do I do.

Amazon delivery persons are stealing. Sometimes marking as delivered without delivery. They tampered and stealing from the package. Delivery is very worst

Order # 405-8267554-9409965
Customer care is a waste; none of the things told will be followed by them.
The delivery agent will attempt to deliver randomly and purposefully, and even after informing him that this is an office location, when he called on Saturday again, he attempted on Sunday, and on Monday, the order was held at the delivery agent. I had to call customer care 3-4 times for the delivery reattempt. Then on Tuesday, the delivery agent called at around 8:45 pm and marked the order as undeliverable. Immediately I called customer care to inform them about this and asked for delivery between 9am and 6pm, but soon after a few minutes, the order was marked as undeliverable and is returned to the seller. waiting for 1 week for the order and returning to seller due to delivery agent negligence.

Excellent platform, any issues they resolve without any delay. At Amazon customer is king.

I ordered a Bajaj 1603T OTG from Amazon on 13th May 2025. The package and the product arrived damaged. I immediately submitted a return request on the same day(2025 May 22) it was delivered. Despite repeated follow-ups, no one came to pick up the damaged otg for a long time(till today 13 June 2025). Now the company is refusing to take it back and not refunding, claiming that the return period has expired — even though the delay to pickup the product was entirely their fault! This is completely unacceptable and feels like a scam. I have wasted my hard earned money and time, and I am stuck with a damaged otg and now I'm trying to repair it because I can't afford to buy another one.

Best Quality products, at worth price, large platform, fast delivery, smooth customer service. If you have any issue you can report to that team. There is a option to report that. I not doing a promotion, I am saying the truth that i have seen many bad reviews that affects the Amazon.in reviews. But this is a international and national (India) Top E-Commerce website, Sometime's we forget it. Your money your decision. But I recommend go ahead with it without ignoring it.

Amazon India services have been deteriorating consistently.
Customers services is just a name , there is really no support whatsoever
had issues with many orders recently and lost lots of money.

I have amazon subscription in other countries and they are so so much better.
Wonder if they are planning to shut amazon in India hence the bad quality and lack of training

I am using Prime Membership still they do not deliver my products on time also Customer Care support are not supporting.
My best advise is do not go for their so called prime membership, it don't have any benefits except mental stress.
Also their delivery partners uses abusive language if you ask them reasons for late delivery.