Alltrust Bewertungen 12

TrustScore 2 von 5

2,2

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Unternehmensdetails

  1. Pensionsfonds
  2. Finanzdienstleistungsinstitut

Vom Unternehmen geschrieben

Alltrust, established in 2005, is an award-winning UK-based provider of trustee and administration services for Self-Invested Personal Pensions (SIPPs), Family Pension Trust (FPT) and Small Self-Administered Schemes (SSAS). We have offices based in Salisbury, Cardiff, Melksham, Silsoe, Bolton, and Spain. As a longstanding provider of SIPP and SSAS arrangements, we are committed to helping members maximise the value of their pension schemes and achieve their long-term financial goals.


Kontaktinformationen

2,2

Mangelhaft

TrustScore 2 von 5

12 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 1 von 5 Sternen

This seems to be the only way to get a…

This seems to be the only way to get a response. I received an email after my last comment I posted but then nothing !!! Can I ask your help to get someone to respond to my emails and we close on the outstanding actions.

5. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Hi Ingo,

I’m very sorry to hear that you haven’t received a response to your recent email. This has been picked up and escalated internally. Please rest assured that our team is working to provide you with a response as soon as possible.

Kind regards

The Alltrust Team

Bewertet mit 1 von 5 Sternen

Like many other unfortunate people…

Like many other unfortunate people here, I got dumped with this company when they bought out another SIPP provider. It’s hard to know where to start to describe just how inept they are! If you are thinking of using them, my very strong advice would be to avoid them like the plague. I reside is the US and have a NT (no tax code status) meaning I only pay tax in the US under the tax treaty between the 2 countries. When I eventually got some of my money out of them, after 10 long weeks of back and forth (don’t bother with email, they don’t reply). I resorted to calling them
every other day to get them to send me my money. Instead of asking me about my UK tax position, they applied 40% HMRC tax and sent the money with this amount deducted. I am truly speechless and am now going to move to another SIPP provider who knows what they are doing. Their people are very nice and I was careful not to lose my rag, but the left arm has no idea what the right arm is doing and they need to brought to book by the UK authorities and fast. Hopefully when the $7et hits the fan, I will no longer be tied to them. I feel sorry for their staff and if I worked there I would be rapidly looking for another job. Is it possible to give less than 1 star? 😱

27. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Dear Mike,

We’re very sorry to read about your experience. We appreciate that this can be frustrating, particularly where overseas tax treaties are involved.

To clarify, we can only apply an NT (no tax) code where HMRC has formally notified us of this status. Unfortunately, at the time your income payment was made, we had not been issued with an NT code for your SIPP. Following that payment, HMRC subsequently provided us with an updated tax code, which was not an NT code.

For all future income payments, we are required to deduct tax based strictly on the latest HMRC instructions we hold. If you believe an NT code should apply, HMRC would need to issue this directly to us via their payroll system before we are able to process payments on that basis.

We regret the delays and communication issues you experienced and are sorry this led to dissatisfaction with our service. Our team has been in contact to explain the position and to provide you with Alltrust Payroll information, should you need this when contacting HMRC.

Thank you for taking the time to share your feedback.

The Alltrust Team

Bewertet mit 1 von 5 Sternen

Avoid Alltrust if you possibly can

We have a SIPP with Alltrust after it took over from another company and , honestly, they are a nightmare. They hardly ever answer any emails even when it is stated as urgently requiring a response....our last few emails have been ignored. They are taking a fee from us without doing anything for it. Avoid them if you can!!!

6. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Thank you for taking the time to leave your review. We are very sorry to hear about your experience. You will shortly receive an email from Trustpilot requesting some additional information. Please provide the details requested so that we can pass this to our Operations team, who will then be in touch with you directly.

Kind regards,

The Alltrust Team

Bewertet mit 1 von 5 Sternen

Brite Payment

Have been trying to close this Sipp after the brite debacle told I must sign a disclaimer but still waiting for the forms as I do not want to leave gbp 5000 for any further payment from brite

6. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Dear Mr McCool,

Thank you for your review. We appreciate your concern and the distress this has caused you. Our team will be in touch today to fully explain the situation. If you have any further questions or concerns, please contact us at sipp@alltrust.co.uk

Kind regards,

The Alltrust team

Bewertet mit 1 von 5 Sternen

The worst customer service ever…

I have been trying to contact and discuss my pension with all trust for the last year and trying to Get in contact with someone is impossible. The fact that they manage my pension pot won’t respond to simple requests astounds me. Time to change pension management company!

13. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Hi David,

Thank you for leaving your review. We are very sorry to hear about your experience, and we are actively taking steps to improve our service. Your feedback has been shared with our Operations team, and a member of our team will be in touch to discuss your situation directly.

Kind regards,

The Alltrust Team

Bewertet mit 1 von 5 Sternen

I have been trying to do a pension draw…

I have been trying to do a pension draw down since 21 Dec 25 and to date no progress. The excuse is “we are experiencing higher than expected demand”. When I was able to speak to someone I was told they’d lost staff but he would escalate my situation. Still nothing and we’re now at 5 Feb 26.

5. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Thank you for taking the time to leave your review. We are sorry to hear about your experience and understand how frustrating this situation must be.

A member of our team has been in direct contact with you to discuss the matter and will continue to keep you updated on progress. Please be assured that we are actively working to resolve this as quickly as possible and will notify you immediately once the funds have been received.

Kind regards,

The Alltrust Team

Bewertet mit 5 von 5 Sternen

No complaints

No complaints. Made an ad hoc withdrawal from my SIPP, which initially was not urgent, but when it did become urgent it appears to me that Alltrust stepped up the gas.

4. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Hi Pat,

Thank you for your review. We are glad to hear your experience was positive. We always aim to deliver clear and reliable service and appreciate you taking the time to share your thoughts.

If there is anything further we can do to support you, please do not hesitate to contact sipp@alltrust.co.uk.

Kind regards,

The Alltrust Team

Bewertet mit 1 von 5 Sternen

Avoid Alltrust at all cost

Alltrust took over my SIPP from a previous company who liquidated overnight. I started drawing down my pension late last year, at a rate of 2000 net per month. In October last year, I found that Alltrust had mistakenly informed the HMRC that i had received £77 k in pension payments for the current year, which is a nonsense. Consequently, my Tax Code changed and I am now having 40% deducted at source. My Accountant has spoken with HMRC and is powerless to correct the error, it has to come from the Pension provider. So my IFA tries to contact them daily, which is no mean feat as they just don't pick up, to try to persuade them to rectify the situation. This has been going on for months now, despite assurances that they will correct their mistake. They don't, they are liars. They blame system failures, a 2 month backlog of work and the fact that they have taken over two other SIPP provider "books" and are overwhelmed. When this is finally sorted my IFA will escalate to the Ombudsman. I share previous posters sentiments that they are the worst Company I have EVER had the displeasure of dealing with. Do your blood pressure a favour and avoid these clowns at all costs. You have been warned.

13. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Dear Mr Ellis,

Thank you for leaving your review. We are very sorry to read about your experience with Alltrust and the challenges you and your adviser have experienced in contacting our team. Please be assured that we take your feedback seriously and are working to make improvements.

Your review has been shared with our Operations team and a member of the team will be in touch with you to discuss the issues you have raised.

Kind regards,

The Alltrust team

Bewertet mit 1 von 5 Sternen

Missing pension money, and zero support

Alltrust have been a complete nightmare. Their communication is non existant, and as I write this, access to the portal I use to access my SIPP is down again. And they are refusing to provide any reconciliation of my current SIPP balance. They will provide a balance, which looks to be approximately 30% lower than it should be. But they refuse to give me the information around how that balance was achieved.

Historically they have been very obstructive when I want to make withdrawals, and have now refused to work with my US based financial advisor. I’m trying to get my money transferred to another trustee, but cannot do so until I can reconcile the 30% shortfall that they refuse to provide details about. AVOID!

7. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Hi Pete,

Thank you for your feedback. We are sorry to hear about the difficulties you experienced with the online portal. Our development team monitors system performance rigorously, and we aim to minimise disruption wherever possible.

We have already been in touch regarding this, but if you still need assistance, please contact portalsupport@alltrust.co.uk and we would be happy to help troubleshoot or escalate your case.

Kind regards,

The Alltrust Team

Bewertet mit 2 von 5 Sternen

Check before doing anything

I was advised to appoint a financial advisor by these guys, now turns out there is no money in the SIPP and I now have a bill for £1400 for an advisor I never needed. Is it any wonder we have no trust in financial institutions.

24. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Dear Mr Mullen,

Thank you for your review.

At Alltrust, all members are required to appoint an FCA-authorised and regulated financial adviser (or, if based overseas, an adviser regulated within their local jurisdiction) or pass a knowledgeable investor test. The adviser must also have a signed Terms of Business Agreement in place with Alltrust.

If you have any questions or would like further clarification, please contact a member of our team at sipp@alltrust.co.uk, and we will be happy to assist.

Kind regards,

The Alltrust Team

Bewertet mit 1 von 5 Sternen

Worst company ever!

This company has got to be the worst I have ever dealt with. They have delayed closure of my SIPP for over 1.5 months with absolutely no contact from them whatsoever. After multiple emails (no reply) and phonecalls (hours waiting in phone queue) i finally got through to them and all they could say is that my case is being escalated and gave no clear indication as to when I would get my money (even stated that because of the Xmas period nothing will happen until next year!). Appalling service from people who are paid to manage my money and have potentially now caused me a loss in money. I will definitely be reporting this company to the FCA. Stay away from these people.

23. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von Alltrust

Dear Mr Patel,

Thank you for leaving your review. We are very sorry your experience didn’t reflect the standards we aim to deliver. Your feedback about communication and response times has been noted and shared with our Operations team, and we are taking active steps to improve our service.

We have already been in touch to discuss your situation directly, but if there are any outstanding concerns, please contact us at sipp@alltrust.co.uk so we can work to resolve them for you.

Kind regards,

The Alltrust Team

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