Alilauro Bewertungen 51

Totale disorganizzazione, mentre eravamo sulla banchina alle ore 13,00 del 28 giugno per 20 minuti in attesa che gli altri passeggeri scendessero siamo stati completamente bagnati dall'arrivo di un'onda. Dalla testa ai piedi comprese le valigie. Non si sono neanche scusati anzi...

Worst service I’ve ever experienced. They cancelled our ferry due to poor weather. Staff at the ferry were rude and unhelpful as to how to get a refund. Have submitted an online refund request, sent multiple emails and WhatsApps and have had no reply in over a month.

Pessima esperienza trasportati come bestiame tra salerno e Capri oltre 1h di ritardo senza supporto da parte del personale viaggiante e senza neanche un bottiglietta d'acqua per alleviare la sete , solo a pagamento.
Al ritorno da Capri verso Salerno stesso trattamento con persone al sole da ore .

Nous avions réserve en ligne des billets pour aller à Ischia et Procida ainsi que des hôtels sur ces iles. Le jour de l'embarquement en arrivant sur place pour récupérer nos billets les 2 personnes à l'accueil fort peu aimables nous ont dit que les passages étaient annulés tout cela sans raison ! Non seulement aucune proposition de remboursement ne nous a été proposé immédiatement mais aucune alternative n'a été proposée. Nous avons perdu les chambres d'hôtel et cela a gâché notre voyage fait en partie pour visiter les jardins à Ischia.
Nous nous sommes présentés aux gardes-côtiers pour savoir si il y avait une raison météo...Ce qui n'était pas le cas.. ils nous ont fait comprendre que cette compagnie se comportait souvent ainsi...
Actuellement nous n'avons toujours pas de remboursement et aucune nouvelle après avoir écrit à la compagnie. Nous sommes en lien avec misterferry avec qui nous avions réservés nos places qui a répondu mais qui attend la réponse également d'Alilaur Gruson
Cout de tout cela pour nous 310 euros...
Nous sommes donc volés !
Fuyez cette compagnie ( il y en a d'autres) et surtout ne réservez rien à l'avance...

Awful customer service, rude, no replies about refunds for tickets brought online. Avoid at all costs.

Have been attempting to get a refund for a journey we didn’t make for several weeks. While we unfortunately had to use them as they were the only operator on that route that day, we begrudgingly brought another ticket (in person) for that journey, but have continued to attempt to get a refund for the initial online purchased journey we couldn’t make.

I notified them in good time after booking online that we wouldn’t be able to make that journey and asked to exchange tickets. With no replies to the exchange request we were left with no option to swap them.

While they tell you to apply online for exchanges/ refunds, no one replies to the online requests.

And not only do they not reply but if you go to the ticket office in Sorrento the staff are rude abrasive and unhelpful - they will refuse to help you with a refund or to pick up the phone to their own colleagues on your behalf. They say that ‘online’ is a different part of the company so there’s nothing they can or are willing to do. They will give you a phone number for a colleague but refuse to call it themselves.

Davide and the rest of the ‘online’ team ignored all messages and calls so we were left with no one in person or online willing to help.

No customer service, appalling treatment - save yourself the time, money and stress and book elsewhere.

(If you do have to book with them, you can't avoid the ticket office, you have to collect the online tickets in person, and if you buy in person you can only buy 20 minutes before departure).

Would give 0 stars if it was an option.

We paid 160 Euro for a tour of the Island of Capri. The tour could best be described as disorganised chaos.

We will always remember this awful day for quese pushing an shoving rude queue jumpers and guides who were unable to cope with the numbers of people.

Rather than have fond memories of Capri I will always remember it for all the wrong reasons.

Ho riscontrato che i sedili sono sporchi e rotti.
I prossimi viaggi mi dirotto verso altre compagnie.
Personale alla biglietteria scostumati e poco esaustivi nelle risposte è assurdo che non accettano certificato rilasciato dalla agenzia delle entrate che certifica la residenza sull'isola.

Abbiamo viaggiato diverse volte con questa compagnia e ci siamo sempre trovati bene. Il personale è sufficientemente garbato e le navi sono abbastanza moderne e pulite, fattori che rendono il viaggio gradevole.

Travelled with Alilauro from Sorrento to Naples on 16 August 2022. Booked online on the "traghettilines" website where it clearly stated "one piece of luggage included in the ticket price". Instead at boarding we were told we had to pay 3 Euro per piece of luggage. We refused and after five minutes of arguing they let us board. The hydrofoil had no outside space, no bar even for a bottle of water, and the requirement to wear a mask was not enforced. Ninety per cent of the passengers did not have one.
Viaggiato con Alilauro da Sorrento a Napoli il 16 agosto 2022. Prenotato online sul sito "traghettilines" dove c'era scritto chiaramente "un bagaglio compreso nel prezzo del biglietto". Invece all'imbarco ci hanno fatto storie che dovevamo pagare 3 euro a bagaglio. Ci siamo rifiutati e dopo 5 minuti di litigio ci hanno fatto salire. L'aliscafo non aveva uno spazio esterno, non aveva un bar neanche per una bottiglia d'acqua e non è stato fatto rispettare l'obbligo di indossare la mascherina. Il 90 per cento dei passeggeri non l'aveva.

I booked a trip through Direct Ferries from Amalfi to Sorrento with Alilauro Gruson. The trip was scheduled for 11:30am and the tickets cost €38 for myself and my partner.
When we arrived at the port, there was no one at the Alilauro Gruson ticket desk and there was also no ferry. I spoke to someone from a ticket desk next to the unmanned Alilauro Gruson desk and they pointed to the schedule on the closed desk window and told me that there was no ferry scheduled for the time we booked and the only trip that day was for 16:30. This meant that we had to travel to Sorrento by bus which was not only an additional cost, but very uncomfortable and almost made my partner ill.
When I contacted Direct Ferries about the matter, they were tremendously unhelpful. After taking several weeks to get a response back from the ferry company, they told me that they were told that the ferry departed and would not be issuing my request for a refund. When I responded insisting that that had not been the case, I was simply told that I agreed to the terms and conditions when I purchased the tickets and couldn't have a refund.
Overall, this was a terrible experience and I would not recommend anyone to book a journey through Direct Ferries due to their rude, unhelpful nature and poor service.