Honestly am not happy,I understand that…
Honestly am not happy,I understand that you rejected the cards that is not in a good or empty.But I was already having a withdrawal pending of 112,I had 112 in my balance as at that time,if you canceled the rest the cards I don’t see a reason for you to decline my payment,those are cards used by the platform and paid on my account in the platform,Terminating the withdrawal is wrong.
Antwort von AlephCards
We're sorry that you're disappointed with the outcome.
However, after a thorough investigation, we discovered significant balance discrepancies across multiple gift cards submitted through your account. During the review, several cards that were originally submitted with value later lost balance, became unavailable, or showed signs of activity inconsistent with normal trading.
It's important to note that AlephCards had already successfully processed and paid more than $350 worth of gift cards from the same inventory source before these issues were discovered.
The canceled $112 withdrawal was not withheld arbitrarily. It was canceled as part of our Risk & Compliance review after identifying unusual activity and losses associated with the submitted inventory. The adjustment was necessary to offset losses resulting from gift cards whose balances changed after submission.
During the investigation, you also confirmed that the cards were sourced from a third party. Unfortunately, you were unable to provide proof of ownership, receipts, or documentation showing ownership of the submitted gift cards.
As outlined in our Terms of Service, sellers are responsible for ensuring that gift cards submitted to AlephCards belong to them, remain under their control, and retain their balance throughout the verification and payout process. Sellers are also responsible for protecting cards from unauthorized use, resale, or redemption before and after submission.
Following completion of the review, the remaining verified amount of $48 was approved and successfully paid to your USDT wallet.
We understand your frustration, but AlephCards cannot continue processing or paying for inventory that exhibits ongoing balance discrepancies or ownership concerns.
For future transactions, please ensure that you own the gift cards you submit and that they are not being resold, redistributed, or accessed by third parties after listing them on AlephCards.
— AlephCards Risk & Compliance Team