Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days. Very satisfied customer, would recommend Alensa to anyone... Mehr ansehen
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... Mehr ansehen
Unternehmen hat geantwortet
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Alensa.co.uk
Vom Unternehmen geschrieben
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Kontaktinformationen
Ashford, Kent, Vereinigtes Königreich
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Hervorragend
3870 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The worst online experience I've ever had…
The worst experience I've ever had buying something online! Avoid at all costs! I was repeatedly lied to about the status of my order, which was seriously delayed. Customer service was appalling - rude, inconsiderate and seemed to go out of his way to make things worse. I wasn't allowed to make changes to the order when I requested a small correction to my prescription just 9 hours after placing it - I was lied to and told it was being produced already. Then, almonst a month later, the order still hadn't been sent so I requested to cancel. I was told that wasn't possible, there had been delays with ordering the frame (even though I had been told it was already being produced the day after purchase!) and despite it being almost a month since I placed the order. I was given more nonsense lies. I told Alensa not to send it at that point and that I wanted a refund, but they sent it anyway, despite replying to those emails. When I sent it back in the end 1/3 of what I paid was deducted from my refund for the prescription, and I had to pay return postage, even though none of this was my fault.
Please save yourselves from this appalling and disgusting company, look elsewhere!!
Zero stars
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Lily,
we are sorry to hear that you've had such awful experience with our service, and we do apologize deeply for the inconveniences caused. In order to further look into the problem, please, send us an email with your order number at info@alensa.co.uk. We will be happy to take it from there on to ensure a more satisfying outcome.
Antwort von Alensa.co.uk
We're glad you received your order quickly and appreciate that you found our prices agreeable. Thank you for your positive feedback!
Antwort von Alensa.co.uk
Dear Sian,
thank you for your review. We do apologize for the longevity of the delivery, however, the courier of your choice delivers within 5 business days, which is also stated on the website. We see that your order has been shipped on 20th and delivered on 25th, which is within the advertised timeframe. For any future orders , we recommend you select some of our express courier options in case you need your order urgently.
Antwort von Alensa.co.uk
We're happy to hear that you received your order quickly and found it to be a good value. Thank you for your positive feedback!
Easy ordering system, fast delivery
Easy ordering system. Ordered on the 11th and arrived on the 14th. I chose for them to be delivered to an in post locker. So a very quick reliable service, at a fair price.
To compare I also ordered a different type of lenses from my supermarket on the 11th (as they do my tests for free of if I ordered once per year). It is now the 26th and they have still not arrived!
So Alensa deliver and fast, I would prefer to order from them.
11. Februar 2026
Antwort von Alensa.co.uk
Good day,
Thank you for taking the time to share your experience, Mrs. Plum. It is great to hear that your order arrived so quickly and that our service met your expectations. Your comparison really does mean a lot to us. We hope to welcome you back soon for your next order.
Kind Regards,
Customer Service Team
SUCKS: TOPVUE AIR FOR ASTIGMATISM (3 LENSES)
Ordered the recommended TOPVUE AIR FOR ASTIGMATISM (3 LENSES). Couldn't wear more than an hour as it is very thick and hurts my eyes. as I have opened one box I can't return it.
I have been using Biofinity Toric and had to order it from another website immediately.
The service was fast though.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hi Abhisek,
Thank you for your feedback.
We’re sorry to hear that TopVue Air for Astigmatism did not feel comfortable for you. These lenses are monthly silicone-hydrogel lenses with high oxygen permeability and 45% water content, designed to provide breathability and stable vision for astigmatism correction.
However, comfort and thickness perception can vary from person to person, especially when switching from another brand such as Biofinity Toric, as different materials and stabilization designs can feel quite different on the eye.
For this reason, we always recommend consulting your ophthalmologist or eye care specialist before changing to a new brand of contact lenses to ensure the best fit and overall eye health.
Regarding returns, while opened boxes are generally non-returnable for hygiene reasons, you may be eligible for our Money Back Guarantee. We encourage you to check the conditions on our website here: https://bit.ly/4aELfgJ. If you believe your order qualifies or if you would like us to look into your case individually, please don’t hesitate to contact us (info@alensa.co.uk)— we’ll be happy to assist you.
We’re pleased to hear that you were satisfied with the delivery speed, and we truly appreciate you taking the time to share your experience.
Kind Regards,
Customer Service Team
Use them for a long time now
Use them for a long time now. Always very fast and reliable.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hi Basia,
Thank you very much for your kind review.
We’re delighted to hear that you’ve been using us for a long time and that you find our service fast and reliable. Providing quick dispatch and dependable delivery is something we truly focus on, so it’s great to know it’s making a difference.
We really appreciate your continued trust in us and look forward to serving you again in the future.
Kind regards,
Customer Service Team
Antwort von Alensa.co.uk
Good evening,
Thank you, Paul. We are delighted to hear you are happy with both our pricing and delivery. Short and to the point — just the way we like it. We hope to see you back with us again soon!
Kind regards,
Customer service Team
Excellent product and fast delivery
Excellent product and fast delivery. Will defiantly use again.
5. Februar 2026
Antwort von Alensa.co.uk
Good evening,
Thank you for your kind words, Ian. It is great to hear that both the product and delivery lived up to expectations. We will always aim to keep that standard consistent for you. We hope to see your next order soon.
Kind regards,
Customer Service Team
Not a great company to use really.
Not a great company to use really.. ordered on 13Jan and did receive confirmation and the glasses were delivered on the 20th. On trying the lenses were wrong and after the initial call saying I had the right lenses, the second call they admitted they had fitted the wrong ones so I sent back the day after. I have called twice now and I am still waiting for the correct replacements..
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Mitch,
we are sorry to hear that you had issues with glasses produced by us, and we do apologize deeply. We have received your glasses back just today, and our colleagues will assess the issue as soon as they review the returns. We are going to get back to you with details once we are provided with relevant information, on the ongoing communication thread we have established together.
Easy experience and speedy dispatch
If you are here to check out if Alensa was a good buying experience with speedy dispatch then no need to worry as they provided just that.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa met your expectations and that our speedy dispatch made a difference. We truly appreciate the recommendation and hope to see you again soon!
Kind regards,
Alensa Customer Service Team
Everything was done as expected
23. Januar 2026
Antwort von Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that everything went well and as expected!
Kind regards,
Alensa Customer Service Team
Antwort von Alensa.co.uk
Hello Simon,
Thank you for the positive review.
We are happy to hear that you are satisfied with the value and that your order arrived quickly. We look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Easy site to use and competitive price
20. Januar 2026
Antwort von Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that you found our website to be easy to use and that you appreciated our competitive prices!
We look forward to serving you again in the future!
Kind regards,
Alensa Customer Service Team
I’m happy with shopping at Alensa…
I’m happy with shopping at Alensa online, the company has a good price and good quality of the contact lenses as well providing fast delivery. Many thanks
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Mario,
Thank you for the positive review.
We are glad to hear that you are happy with Alensa and that your experience with us has been a positive one. It’s wonderful to know that you appreciated the quality of our lenses and our competitive prices.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
No problems so far
No problems so far, I use it to order contact lenses regularly.good price, excellent service
16. Juli 2025
Antwort von Alensa.co.uk
Hello Dan,
Thank you for the positive review and for being a regular customer.
We are glad to hear that you found our services and prices to be good and that everything has been as expected.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Late delivery and refused refund
I placed an order on 23/12 with an estimated delivery time of 2–4 working days, but it was only delivered on 16/01, almost a month later.
During the delay, I explicitly informed the company that I would no longer be in the country and asked for the delivery to be cancelled with the courier. This was ignored, and the parcel was still delivered.
I am a tourist, I do not live in the UK, and I will not return to collect a product that should not have been delivered in the first place.
Despite the excessive delay and the delivery being made against my instructions, the company is now refusing to issue a refund.
Very disappointing customer service and poor handling of a clear delivery failure.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Isabela,
we are sorry to hear that you've had this negative experience shopping with us, and we do apologize deeply. Such turn of events is unacceptable, and is bellow our standards. Please, contact us at info@alensa.co.uk with your order number and issue description so that we could assess the problem and have you reimbursed accordingly.
Antwort von Alensa.co.uk
Hello Patrick,
Thank you for the positive review and for being a regular customer.
We are glad to hear that you found our services, prices and product selection to be good and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Temper your expectation
Oh well, you live and learn. Poor communication of progress. First try of gradient lenses. Despite the hype they are totally unsuitable. Have to dip my chin just to see ahead in focus. No real transition from distance to near. May as well have bought bifocals. £220 wasted.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Ray,
we are sorry to hear that you are not satisfied with the product, and we do apologize deeply for not producing the glasses up to your expectations. Please, contact us at info@alensa.co.uk with your order number and a description of your issue, so that we could assess it accordingly.
Excellent service and fast delivery
Excellent service and fast delivery. The contact lens solution was competitively priced so I've stocked up for a few months with my favourite brand. Many thanks
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello L. Richards,
Thank you for the positive review.
We are happy to hear that you received excellent service and fast delivery. It is great to know that you were able to stock up on your contact lens solution at a competitive price.
We look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.