Advanced Damp Ltd Bewertungen 98

TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Our experience with Advanced DP was very polite and helpful with our enquiry. Lionel the surveyor arrived on time and was very courteous. We discussed our situation and after the survey he expla... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The reviews for this company looked good, so I called to make enquiries. The representative I spoke with (Lydia) was extremely pleasant and helpful, explaining the company's terms very clearly and pr... Mehr ansehen

Bewertet mit 5 von 5 Sternen

From the initial survey to completion of the extensive work necessary this worked very well for us. Sam was always available to answer questions and give updates on the progress of the job. We are... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Con artists - avoid. Ruined a room, refused amend poor quality work and demanded for full pay. No proper complaints procedure. Job Certificate not issued. Be careful - they are not insured from d... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bauunternehmen
  2. Abdichtungsunternehmen

Vom Unternehmen geschrieben

Advanced Damp is widely recognised as one of the market leaders in damp proofing and property care across the South East of England. Our team of specialists provide advice and guarantee-backed repair treatments for damp problems. Our services include: Damp proofing Rising damp Damp Surveys Basement & Cellar Tanking Waterproofing Mould removal Condensation Woodworm Dry rot or wet rot infestations Rendering Our property care experts have over 30+ years of experience and offer fully refundable damp surveys. We are open weekdays till 6pm and Saturdays till 5pm. As the experts in our industry, Advanced Damp aim to offer exceptional service and the most competitive price for your needs. Over 10,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

98 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

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Bewertet mit 5 von 5 Sternen

Our experience with Advanced DP was…

Our experience with Advanced DP was very polite and helpful with our enquiry.
Lionel the surveyor arrived on time and was very courteous.
We discussed our situation and after the survey he explained everything to us.
He sent a report and photos and the outcome was very satisfactory.
Once again thanks to Lionel and the team
John

24. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional ,punctual, efficient

The reviews for this company looked good, so I called to make enquiries. The representative I spoke with (Lydia) was extremely pleasant and helpful, explaining the company's terms very clearly and professionally. I received a visit from Lionel Sewell, who carried out a thorough examination of the area concerned and talked me through the probable causes and courses of action, showing me thermal imaging and photos to explain the details. He was very pleasant , I was absolutely pleased with the results which were sent to me in detail (with copies of photos and imaging etc) within 24 hours. £250 well spent (this sum is deductable if they do the remedial work).

16. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

Lionel was brilliant. Expert, efficient and extremely helpful in answering our various queries.

18. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

From the initial survey to completion of the work it was a good experience

From the initial survey to completion of the extensive work necessary this worked very well for us.
Sam was always available to answer questions and give updates on the progress of the job.
We are impressed with the quality of the finishing and feel our back is covered by the twenty year guarantee.
We are happy to recommend this company

2. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience overall

Great communication throughout the process and Lionel, who came to do the survey was prompt, extremely polite, informative, more than happy to answer questions at the time and the report was sent couple days later as promised. Would definitely use Advance Damp again, highly recommended.

4. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly service

6. Februar 2026
Bewertung ohne vorherige Einladung
Advanced Damp Ltd-Logo

Antwort von Advanced Damp Ltd

Thanks for the great review! It means a lot to the team to hear you had a positive experience.

Bewertet mit 5 von 5 Sternen

We contacted Advanced Damp to help us…

We contacted Advanced Damp to help us with a damp issue on one of our windows. Communication was prompt, easy, friendly and professional. The assessment was carried out thoroughly and competently by Lionel and the report was comprehensive. Advance Damp are straight forward and honest to deal with with no hidden fees.

28. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Advanced Damp Ltd

Thank you so much for your kind words! We’re thrilled you’re happy with our service and really appreciate your feedback.

Bewertet mit 5 von 5 Sternen

Really professional

So far, so good! Matt visited us and did a thorough inspection of our property. Totally professional in all aspects and easy to talk to. He talked through many options and sent a report and quotation within a few days. The staff we spoke to on the phone and via email couldn't have been more helpful. Really like this company and look forward to doing business with them in the future.

3. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Advanced Damp Ltd

Thank you for taking the time to leave such a positive review. We really appreciate your support and your trust in us. If you ever need any further advice or assistance we are always here to help and look forward to working with you.

Bewertet mit 5 von 5 Sternen

Damp Survey

We had a damp survey carried out by Advanced Damp and the whole experience was great. Matt, the surveyor, was great from the start, knowledgeable and friendly. He took the time to explain what the issue was and how it should be treated, along with a full report and follow up call. I'm unsure at this stage if we will be proceeding with the house purchase but will certainly contact them for the work if we do!

22. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Advanced Damp Ltd

Thank you for sharing your experience. We’re glad to hear that Matt was able to provide clear advice and support throughout the survey. Whenever you’re ready to move forward with the work, we’ll be happy to assist and guide you every step of the way.

Bewertet mit 5 von 5 Sternen

Great service from start to finish

We had damp proofing work carried out recently and I’m really pleased with the service. The team were friendly, professional and explained everything clearly before starting. The work was done efficiently and the property was left clean and tidy afterwards. Communication was great throughout. I have waited the recommended drying time and the issue now seems completely resolved.

29. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von Advanced Damp Ltd

Thank you for your kind feedback. We’re delighted to hear that the work was completed to your satisfaction and that everything went smoothly. It’s great to know the issue has been resolved, and we appreciate you taking the time to share your experience with us.

Bewertet mit 5 von 5 Sternen

Amazing service

Amazing service, we were made to feel very confident as everything was explained to us clearly. Lionel was really thorough and the turnaround of the report was super speedy- on the day! Thank you so much, we really appreciated it.

13. Januar 2026
Bewertung ohne vorherige Einladung
Advanced Damp Ltd-Logo

Antwort von Advanced Damp Ltd

Thank you for your wonderful feedback! We’re delighted that Lionel was able to support you so thoroughly and make the process smooth and reassuring. He takes great pride in ensuring everything is clear and efficient, and it’s fantastic to hear that this made a difference for you. Your kind words mean a lot to our team, and we really appreciate you taking the time to share your experience. We look forward to assisting you again in the future!

Bewertet mit 1 von 5 Sternen

Con artists

Con artists - avoid. Ruined a room, refused amend poor quality work and demanded for full pay. No proper complaints procedure. Job Certificate not issued.

Be careful - they are not insured from damage done to neighbours' property. Client will have to pick up bill.

Regret ever hiring them.

16. Oktober 2025
Bewertung ohne vorherige Einladung
Advanced Damp Ltd-Logo

Antwort von Advanced Damp Ltd

We have no record of a customer under this name who has raised the issues described. We’ve reached out privately via Trustpilot for more details but have received no response.

All our work is completed to documented specifications, with appropriate guarantees. Please note that our guarantees are issued once final payment has been made. A clear complaints procedure is also provided to all confirmed clients.

If this review relates to another company or has been posted in error, we welcome the reviewer to contact us directly with verifiable job details so the matter can be properly addressed.

Bewertet mit 1 von 5 Sternen

Avoid at all costs

Avoid at all costs.

Completed a damp proof course for me two years ago and all was well until some plaster started to come off my wall. Had to pay for them to come out to inspect the problem, where the surveyor agreed the problem was due to poor workmanship and would be covered under warranty.
Nearly three months later I am still waiting to hear from them as to when they are going to come out to fix the problem.

13. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Advanced Damp Ltd

Hi Elle,

Thank you for taking the time to leave your feedback. We’re very sorry to hear about the delay you’ve experienced, this absolutely isn’t the level of service we aim to provide, especially when it comes to warranty work.

We can see from our internal notes that your case is already logged with our operations team, so there’s clearly been a breakdown in communication, and for that, we sincerely apologise. Warranty issues are always prioritised, and we want to make sure this is resolved for you as quickly as possible.

We are committed to putting this right and ensuring you’re fully satisfied. Our team will be in touch to make sure this is fixed for you as a priority.

Kind regards,
Advanced Damp Ltd

Bewertet mit 5 von 5 Sternen

Highly recommended

Had the great experience for a Damp Survey. Very thorough on their report undertaken and prompt response to our enquiries. The very best of Lydia on sales and Lionel the surveyor. Highly recommended using their services,

9. Oktober 2025
Bewertung ohne vorherige Einladung
Advanced Damp Ltd-Logo

Antwort von Advanced Damp Ltd

Thanks so much for your kind review! We’re really pleased to hear you had a great experience with your damp survey and found the report thorough, with a prompt response to your enquiries. I’ll be sure to pass your lovely feedback on to Lydia and Lionel; they’ll be delighted. Thanks again for recommending us, it really means a lot!

Bewertet mit 5 von 5 Sternen

Really great service

Really great service. Needed a third party opinion about some work undertaken by someone else. Attended on time, very courteous, understood the complexity of the case and wrote down what they were able to commit to and then agreed to a verbal debrief as well. Could not have been more constructive.

17. September 2025
Bewertung ohne vorherige Einladung
Advanced Damp Ltd-Logo

Antwort von Advanced Damp Ltd

Thanks so much for your lovely feedback. We’re really pleased we could help by providing a third-party opinion and that you found the service courteous, punctual, and constructive. It’s great to hear our surveyor took the time to understand the complexity of the situation and provide both clear written notes and a verbal debrief. Thanks again for choosing us, we’re always happy to help.

Bewertet mit 5 von 5 Sternen

Highly recommend

A very friendly, professional and helpful team. My survey was booked in quickly, it was very thorough and the results were explained clearly. Very satisfied. Highly recommend.

22. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Advanced Damp Ltd

Thank you David!

Bewertet mit 3 von 5 Sternen

A so-so overall experience

The damp proofing work was done relatively well inside the house , though a follow up visit was required on one of the walls following an inspection.

The French drainage work at the back of the house was more of an issue. There were many discussions between the contractor and other company staff as to how to handle the drain, which frankly didn’t seem that complicated. And the kitchen drain was left blocked at the end of the work, requiring a return visit to resolve.

The work hours of the contractor seemed a bit off, as he finished early afternoon each day. We appreciate some of this was to allow plaster to dry, but the drainage work could have been done during that time. So the job was strung out for a whole week.

Finally, after a delay in receiving the final invoice and paying, we received further notifications saying we hadn’t paid due to an issue with the invoice system, which was irritating and stressful.

Overall, a somewhat mediocre experience compared to work from other tradespeople at our house this year.

16. Juni 2025
Bewertung ohne vorherige Einladung
Advanced Damp Ltd-Logo

Antwort von Advanced Damp Ltd

Thanks for taking the time to share your feedback, we’re sorry to hear your experience was mixed.

We’re pleased the internal damp proofing work was completed to a good standard, but we do apologise that a follow-up visit was needed and that the drainage works caused frustration. The blocked kitchen drain should not have been left in that condition at the end of the job, and we understand how disruptive it is to have to arrange return visits.

We also appreciate your comments regarding the pacing of the work. While drying times can affect certain stages, we’re sorry if it felt the overall schedule could have been managed more efficiently.

Finally, we apologise for the stress caused by the invoice notifications. That’s clearly not the experience we want anyone to have, and we’re looking into what happened with the invoicing system so it doesn’t happen again.

We’d really like the opportunity to discuss this further and see what we can do to put things right, please contact us directly with your job reference and we’ll ensure this is reviewed by a manager.

Bewertet mit 5 von 5 Sternen

Excellent Job

From the initial contact, through to the survey, estimate and doing the work, re plastering and taking away the rubbish they were very professional and extremely thorough. I would recommend Advanced Damp Ltd

16. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Advanced Damp Ltd

Thank you for the kind feedback, Nigel!

Bewertet mit 5 von 5 Sternen

The whole team was excellent

The team was excellent from the Sales guy Juan, to the survey guy Wil to the completion of work by Kye. Excellent all round.

16. Juni 2025
Bewertung ohne vorherige Einladung
Advanced Damp Ltd-Logo

Antwort von Advanced Damp Ltd

Thanks so much for your kind feedback! We’re really pleased to hear you had an excellent experience from start to finish. I’ll be sure to pass your comments on to Juan, Wil, and Kye, they’ll be delighted. Thanks again for choosing us and for taking the time to recommend our team!

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