Adorebeauty Bewertungen 

I have loved buying from Adore Beauty for some time now. On the weekend I did not appreciate receiving promotional email from them re discount vibrators complete with pictures. If I wanted that I would subscribe to a different kind of site. Parents beware if your children, like mine, look at Adore Beauty. It's now banned at our house. Such a shame because the products are great

Dispatched on the 13th of January, it's now the 2nd of February. It's not even in New Zealand yet. I understand delays but 3 weeks to not even leave the country is a joke. I would highly recommend talking to your shipping company or changing the expected delivery times on your website so people know what they're in for. This was supposed to arrive before the 25th of Jan for my mum's birthday and now I likely won't be able to give it to her as I'll move back to uni (which is a month after her bday).

I have only followed up with customer service today so we will see how that goes.

Edit: I want to note that I totally understand delays and do not blame the company for this, once its sent out their isn't much you can do and I didn't mean this in a mean way at all.

Where is my order this was apparently sent free express shipping it is a Xmas present and apparently I won't get it now until after Xmas. So pissed off they keep changing the delivery dates. Get your deliveries on track. Adore don't say it is express when it isn't !

Foundation arrived damaged with cap undone and contents spilled. I contacted customer service explaining I could not use the foundation in this condition due to health, safety, hygiene reasons. The customer service agent asked how much leakage had occurred and from that basis they will offer a partial refund. Again, I explained I could not use the foundation in this condition at all. I received no response back from customer service. I then filed a dispute on PayPal against Adore Beauty and PayPal closed the dispute in my favour and reimbursed me with a full refund in one day. My advice would be to always use PayPal payment method if you are shopping with Adore Beauty or they will try to scam you by offering partial refunds and then not responding to your email response. Very bad customer service and company policies around damaged goods.

Update:

Following my Trustpilot review, I was advised by Adore Beauty customer service to email back to further investigate my concern. After my email back, I was sent a $20 Adore Beauty gift voucher code as an apology. I did not respond back to this email. A couple of days later, I was sent another email from Adore Beauty asking if my concern was resolved. I sent a response communicating that I was disappointed that a product replacement offer was not made for the damaged foundation I had received. Adore Beauty replied back arranging for a product replacement to be sent out to me free of charge as a gesture of goodwill. I appreciate this as I had purchased the foundation at a discounted price due to a brand promotion at the time. The $20 gift voucher I was sent and the PayPal refund would still not have made up for the cost of repurchasing this foundation again now at current full price.

Thank you to Louise for her helpful customer service. I will be sure to shop with Adore Beauty again in the future as the company has gone the extra mile to ensure my concern was resolved and that I was satisfied with the outcome.

Replacement Delivery Update:

Similar to my first order, my replacement order delivery is delayed. I can see on the tracking website that the parcel was delivered in a timely manner from Australia to New Zealand (Auckland). However, their New Zealand delivery partner, PBT Couriers, keeps the parcel and fails to deliver for over a week once received. Expect to wait more than 10 business days after your parcel arrives into New Zealand to have your parcel delivered by PBT couriers. I will also note that for my first parcel, PBT couriers stuffed my boxed parcel into the mailbox and I only knew it was delivered when I checked the tracking information. It was a really hot summer day and beauty items do get damaged in this heat. My parcel box was sticking out of my mailbox as the mailbox is too small to accommodate the size of the parcel box. I have never experienced this with any other delivery services in New Zealand, as they all leave the parcel at my front door. For this reason, I have deducted two stars from my review as the delivery partner does not prioritise timely delivery in line with the delivery timeframe listed on Adore Beauty, nor does PBT couriers prioritise the courtesy of leaving parcel boxes at the front door and not in the mailbox where it’s visible to the public and prone to get heated under the sun. If you are shopping with urgency, I would suggest looking up the delivery partner Adore Beauty uses where you live to determine if your parcel will arrive in a timely manner.

Great variety, terrible shipping.
They have a great variety of products and brands, however shipping times with PBT is absolutely terrible. I would much rather find a site that uses a different shipping service.

Ordered 2 weeks ago via express courier service I went I got a bodgy tracking number for some site that doesn't even load properly. I've tried contacting Adore multiple times, through Email (where I was notified it could take them SEVEN business days to respond?), LiveChat (which is barely monitored and the representatives are useless at best), and by phone (where I was told they were too busy to take my call and to leave a message, only to have the phone line cut out before I could) - I still have no idea where my parcel is. Do not recommend.

I’ve been a loyal customer, happily ordering my beauty products from Adore Beauty. So far there has been no problem. But in my recent order which arrived yesterday, one of the product’s packaging cracked and my whole box got messy with all the product spilled out. I contacted customer service to ask for a refund but got a reply to offer me 2 options: How much of the product have I used, so they could arrange for partial refund or to mail back the product in order to get a replacement. This is totally ridiculous! I have just received the product and have not used it yet. It was not sealed at all and I would think it has been contaminated. And I don’t want to take the trouble to print out return sheet and make a trip to the post office for a $20+ product! No further reply back from customer service and I am left with a contaminated product which I can’t use at all!!
Sadly I will not order from them anymore and will share my experience with all my friends!!!

Worst experience ever. Ordered on the 9th of November to then find my package had been sent back to adore with no communication to me about this once I raised concerns about this a replacement was sent out but I am still waiting! Have made contact numerous times after I was told it would definitely be here in 3-6 days maybe earlier this was about 2 weeks ago. Not a lot has been done about this and I’ve just been told I need to wait until it comes. Worst customer service and worst company ever

The website and app are completely useless. Very frustrating when browsing. So glitchy. The filters don’t work if I’m on my mobile app. The product pics remain blurry and the app products don’t have a description unless I select it and even then I get an error message about 70% of the time. I gave 4 stars because delivery and service are very good.

My return took a month for a response and through Email it was being returned as the brand new item was not packed as exact as i received (where I was notified it could take them SEVEN business days to respond?), LiveChat (which is barely monitored and the representatives are useless at best), and by phone (where I was told they were too busy to take my call and to leave a message, only to have the phone line cut out before I could) - AB is clearly an incredibly successful company, but god knows how with this abysmal "service". Do not recommend. I will never use them again

I like this site here in Australia because it sells SkinCeuticals, a brand that is wonderful but hard to find here in Australia, but this week I was disappointed because they announced a SkinCeuticals brand promotion, they only sell 48 products here in Australia, and only 5 were on the promotion, this is so ridiculous! Simply a shame!
If you are going to make a promotion, do it in a professional way not to draw attention and sell crumbs. Poor!

Amazing service, great prices too, always received quickly and I am in NZ. Love the free samples and my 8yo loves the TimTam! I once had a query and received a very friendly helpful email within hours. I HIGHLY RECOMMEND THIS COMPANY!

I’ve been a loyal customer since their site launched. Always received my orders promptly, never really had any kind of issue. The couple of times I’ve had to contact them they have mostly been helpful and good to deal with. My last order appears to have been lost by the courier after having it for 3 weeks (Melbourne - Melbourne delivery shouldn’t be that hard, covid or not) and I was offered a refund which I appreciated. But I’m incredibly disappointed that they no longer use toll for deliveries but instead have gone to a very dodgy company - couriers please. It’s pretty clear looking at google reviews for this company that they are unreliable and more often than not loose items. Also that they are impossible to get a hold of and don’t reply to emails etc. I’m sad to say I can’t continue to shop with adore based on their current choice of courier. Surely a cheaper option isn’t a better one if it will inhibit your ability to service your customers.

Loveeee Adore Beauty! And such good deals too! I have placed a few orders with Adore Beauty and have nothing bad to say. Delivery times were good! Any delays due to high volumes or covid related issues have been noted on their website and in emails. And their customer service is great over email and live chat.

After reading all the bad reviews about how long shipping would take to NZ and bad customer service, I was skeptical about buying from Adore Beauty. I decided to test it and buy a couple of things - I was amazed at how fast the shipping was! I placed the order on Sunday afternoon and received a notification it was dispatched on Monday morning. I had received the order by Thursday morning.
I bought the rest of the items I wanted through Farmers, and I still haven't received a tracking number or anything over a week later!
I would definitely recommend Adore Beauty.

Bad customer service and ridiculously slow delivery despite ‘order before 4pm and get same day dispatch’. Expect minimum 2 weeks delivery to NZ.

Ordered on September 10th, to be delivered to my work address - assuming the items would be delivered by StarTrack or Auspost during business hours. I received a notification from SekoLogistics that they had attempted delivery at 7pm and to contact Adore CS to arrange re-delivery. It is not 21/9 and after contacting Adore CS multiple times, through Email (where I was notified it could take them SEVEN business days to respond?), LiveChat (which is barely monitored and the representatives are useless at best), and by phone (where I was told they were too busy to take my call and to leave a message, only to have the phone line cut out before I could) - I still have no idea where my parcel is or if it will be redelivered. AB is clearly an incredibly successful company, but god knows how with this abysmal "service". Do not recommend.

Honestly I have never shopped from Adore Beauty and so I recently purchased a few items on a whim as the prices are appealing. My order was placed on the 18th August 2021 and I still have not received this. I’ve followed up and the Customer Service team said that they have dispatched this now along with a replacement. I have to say that the response from the service team was quick but I still have not received either shipments as of today (14th September). It is understandable that there are delays at the moment but as a customer I should not have to follow up on my orders for them to be sent out! Absolutely terrible, would not recommend!!!

I was enticed in to the site by the free gifts..I spent the money and no free gift was mentioned at all. I read the conditions that weren't shown on the pop up that it wasn't valid in NZ. I wrote and told them to make it clearer that these gifts weren't for us NZers. I was upset to be lied too. I was given a discount on my next purchase. I used that no problem. I went back to buy a gift and another free gift was offered, if i spent $99. I spent that amount, my free gift appeared in the cart BUT when I checked out, the invoice had completely different details. They had dropped the price of the items by $10 and no free gift. I wrote and asked why no gift, they said I had to spend $99! I had!
They have been dishonest, in my opinion, in both transactions..and I won't go back ever again. The free gift was my little perk, the purchase was a gift. I just want honesty and smooth transactions. Boo 👎

Delivery to NZ is super duper slow. I've ordered, The Ordinary Products 3 times from Adore Beauty in the last 2 months. The first order came within the 2-4 day deliver timeline. Every order after that has taken 2-3 weeks to arrive despite the SAME shipping method ... Honestly, think it is better to just buy The Ordinary range from Farmers, at least it is reliable. I've had to follow up with their courier myself every single time, and the customer service team just never helps and keeps telling me it'll arrive the next day. 100% do not recommend just for their bad delivery ....