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JOI was born from the shared goal of creating high-quality, delicious and sustainable plant milk. Yep, plant milk that’s superior to the stuff you’re used to finding at the local supermarket. Homemade quality without the time, waste and energy of traditional homemade.
7510 SW 57th Ct, 33143, South Miami, Vereinigte Staaten
4,2
20 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We have been using JOI for over 6 years and we love it. Our customers always compliment our almond milk and we feel good serving such a healthy option. Plus, customer service is very personalized and that makes it so much easier for our business. Thank you JOI team!
When following exact ratios customer did not find the flavor appealing
Products came in super quick! Checking out online was easy and painless trying to get tracking information to watch the shipment.
Easy to order w/ fast delivery. Product is consistent & easy to use.
We just love what you do and think it's such a unique product. :)
I reached out to request product samples because we’re very interested in testing JOI products for our café recipes and menu development. The inquiry process was quick and seamless, and the team was very responsive. Really appreciate how fast and helpful the communication was. Great service overall.
Love Joi products, their products allow us to make our own alternative milks for our cafe!
Joi is great.
Not only am i able to go through gallons of milk without throwing away one container but the milk i make is truly superior.
I make vegan espresso drinks in a building with 2 vegan restaurants. They throw away cartons all day. I go through way more milk and don't throw away any!
They have been very communicative and helpful every time I’ve ordered, and I have enjoyed getting to know their whole product line. I love how true they are to organics and health and the transparency is also very aligned with my interests as a shopper :) go Joi go!
Order was received promtly and the product is consistent in taste and texture.
Wonderful customer service great consistency with the products
Antwort von JOI
Thank you for the kinda review!
Wholesale status was approved quickly, first shipment was sent and received quickly. The box did arrive super crunched, to the point I was worried some of the product had fallen out in transit, but inspection proved that everything was still there.
scaming compagny based location perfect for stole money without right refuse refund my money also on the website shown than if you not satisfying contact us for refund and make contact us and show what respond me
Thank you for reaching out.
As outlined in our Refund Policy, subscription purchases are non-refundable, as full access to premium features is granted immediately upon activation. We understand this may not be the outcome you were hoping for, and we genuinely appreciate your understanding.
That said, we’d still like to offer a 75% discount on your next Neuron purchase as a gesture of goodwill. Just use the promo code:
Antwort von JOI
Hello - thanks for reaching out. However, I believe you have our company mistaken for a different service. Please see www.addjoi.com to confirm the business you are referencing in this review.
Purchased 2 jars of the Concentrate & they sent me the wrong product. Contacted them & sent photos but they've completely ghosted me. While I love the product, their horrible customer service has turned me off. I"m sure I can find the product somewhere else. Don't buy from them - they couldn't care less about customer service
They found my mobile number from some dark list and it is impossible to stop receiving text after text after text.
Supply my email - no way
Antwort von JOI
Hello. I'm sorry for this experience. Perhaps this is a different business or service? While we do engage in SMS marketing campaigns, the only numbers we message are those that have opted into the service. Customers have the option to opt in upon visiting our site or upon purchase. If you'd like to opt out of SMS campaigns, simply reply with "STOP" or email us at hello@addjoi.com and we'll remove your number from our lists. Thank you.
JOI refused to remove two of my credit cards that are stored on their database for their own convenience. I wrote to customer service to tell them to remove them, but after 2 days of waiting, the cards are still there. I updated my payment methods via SHOP with another card. The link they sent me to update the cards took me to the SHOP app. The customer service agent neglected my emails. If their website is ever breached, JOI’s customers will possibly pay the price. Customers should have the right to remove/delete their own forms of payment. I canceled my subscription, but my credit cards are still stored in their database. Too bad. They have a good product, but lousy and archaic (greed?) business practices.
Antwort von JOI
Hi. Thanks for your feedback. We understand your concern. However, we have no control over this data. Our business operates on the Shopify platform which is highly robust and secure platform. We can however, submit a request to have your customer data deleted from our store. If that's something you'd like to do, you can submit a request to hello@addjoi.com and our team will process this for you.
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