A Day In History Bewertungen 34

Antwort von A Day In History

19. Feb. 2026

Dear Maggie,

Thank you for taking the time to leave a review — and I really appreciate you mentioning the quick delivery.

I’m genuinely sorry to hear that the content felt disappointing for you. We’re a relatively new company and this is the first version of the Surname History Pack. The response overall has been incredibly positive, especially from customers who’ve gifted it, but we’re absolutely committed to continuing to innovate and improve the product over time.

I’d truly value hearing what specifically you felt was missing or what you would have liked to see included. We keep a running list of suggested improvements and will use this directly to create future versions!

Thank you again for sharing your thoughts — it really does help us grow.

Kind regards,
Team A Day In History

Antwort von A Day In History

9. Feb. 2026

Hi Jean,

Thank you so much for taking the time to leave such a kind review - this genuinely means a lot to our whole team.

We’re really pleased to hear how much you enjoyed the pack, and it’s lovely to know you’ve already placed a second order. Feedback like this is exactly why we do what we do.

Thank you again for your support and recommendation.

Kind regards,
Team A Day In History

Antwort von A Day In History

5. Feb. 2026

Hi Gail,

Thank you for taking the time to leave this review. I’m really sorry to read about your experience.

I’ve requested further information from you here on Trustpilot so I can look into this properly and understand exactly how two orders appeared to turn into five, as that’s certainly not what should happen and we’d want to make that right.

For context, our typical fulfilment time from start to finish is around 48 hours, and we always aim to respond to customer emails within 24 hours, so the delays and lack of communication you’ve described fall outside the standard we expect of ourselves. I understand we really struggled to cope with the spike in orders during the Christmas period (for which we are super grateful and now fully on top of) but I’d like to investigate this further to see what went wrong and ensure it’s properly addressed if it wasn't already.

Thank you again for raising this - I hope we’re able to connect and resolve it for you.

Kind regards,
Team A Day In History

Antwort von A Day In History

2. Feb. 2026

Hi Steve,

Thank you for leaving this review — I’m really sorry for the confusion and frustration this caused.

I’ve checked this carefully and can see that we’ve sent 7 replies to the email address used on the order, including responses to your emails. Unfortunately, it looks like our emails may not be reaching you — this does sometimes happen if messages are being filtered into a spam or junk folder.

We absolutely want to get this sorted for you. Could you kindly check to see if your responses have landed in spam by mistake?

Thanks again for raising this, and I hope we can get this cleared up quickly.

Kind regards,
Team A Day In History

Antwort von A Day In History

26. Jan. 2026

Thank you for taking the time to leave this review. I’m really sorry for how frustrating this experience has been, especially with one pack arriving and the other not turning up as expected — I completely understand how disappointing that is, particularly when it was meant to be a Christmas gift.

When deliveries go wrong like this, it’s incredibly frustrating for everyone involved. We rely on Royal Mail for delivery, which is a legitimate and widely used service in the UK, but when issues occur at their end it can unfortunately make us look unreliable, which is something we take very seriously.

Regarding the quality and content, I’m genuinely sorry that it didn’t meet your expectations. Each page of the pack is shown on our website so customers can see exactly what’s included before ordering, but that doesn’t mean your feedback isn’t valid. We’d really welcome more detail on what you felt was lacking, as we’re always looking to improve and refine the product.

I’ve requested further information from you here on Trustpilot so I can look into this personally and make sure everything is properly resolved.

Kind regards,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Thank you for taking the time to leave this review. I’m genuinely sorry to hear how disappointed you were with the pack.

I do want to clarify a couple of points, as it’s important for us to be transparent. Our Surname History Packs focus on the origin, meaning, and historical development of surnames, rather than an individual’s personal family tree. Where a surname has English roots, that reflects the documented linguistic and historical origin of the name itself, not the full ancestry of every family who later carried it through migration.

All of our packs are assembled in-house by our UK-based team using established historical sources, and we’re careful to be clear about what the product is and isn’t on our website, including showing the full layout and presentation in advance. That said, expectations around tone, presentation, and perceived value can differ from person to person, and I’m sorry this wasn’t the right fit for you.

We absolutely do respond to customer enquiries and would be more than happy to review your order or discuss your concerns directly if you’re open to that. If you’d like us to look into this further, please feel free to get in touch via email with your order details.

While I appreciate your honesty, I’m sorry this experience left you feeling so negatively. We take feedback seriously and continually work to improve both our content and presentation.

Kind regards,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Dear Lucy,

I’m really sorry for how drawn-out and frustrating this experience has been. I completely understand why this would feel unacceptable from your side.

I’ve checked this fully and can see that after the original item arrived damaged, we arranged a free replacement with express delivery. Unfortunately, this seems to be affected by Royal Mail issues outside of our control, including tracking and scanning problems, which clearly made this far more stressful than it should ever be.

We then sent another replacement at no cost, which I can see was successfully delivered on 20 January. While I’m relieved it finally reached you, I’m genuinely sorry for the time and effort this took on your part. When a third party lets us down like this, it reflects badly on us, and that’s something we take seriously.

This kind of situation is extremely uncommon for us, but that doesn’t make it any less frustrating when it happens. Thank you for your patience throughout, and I’m very sorry for the experience you’ve had.

Kind regards,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Dear Abel,

Thank you for taking the time to leave such detailed feedback. I’m genuinely sorry to hear how disappointed you were with the pack.

We do try to be very transparent about what’s included, and each page of the pack is shown on our product page so customers can see the exact structure and what's included before ordering. That said, we absolutely recognise that expectations around depth, tone, and what feels “interesting” can differ from person to person, and it’s disappointing to hear that this missed the mark for you.

We’re a young company that’s grown very quickly, and feedback like this — especially when it’s specific — is genuinely valuable to us. If you’d be willing, we’d really appreciate hearing what kinds of facts or details you would have liked to see included instead, as we’re actively looking to improve and evolve the product as demand grows. We'd welcome your feedback anytime at support@adayinhistory.co.uk

Thank you again for sharing your experience. While I’m sorry this wasn’t the right fit for you, we do take your comments seriously and will reflect on them as we continue refining what we offer.

Kind regards,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Thank you for leaving this review. I’m really sorry to read this and take both of these points very seriously.

I’d like to personally ensure this is properly looked into, both regarding the missing item and the concerns about incorrect information. That’s not the experience we want anyone to have, and we absolutely want the chance to make this right for you.

I’ve requested more details from you here on Trustpilot so I can investigate this fully and resolve it as quickly as possible.

Thank you for raising this, and I hope we can get this sorted for you.

Kind regards,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Dear George,

Thank you so much for taking the time to leave this review - we really appreciate it!

It’s lovely to hear that both packs arrived in time for the birthdays, and we hope they were enjoyed by your wife and your granddaughter. Feedback like this genuinely means a lot to our small team.

Thanks again for your kind words and for choosing A Day In History.

Best wishes,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Dear David,

Thank you for taking the time to leave this review. I’m really sorry for the confusion and frustration caused around the delivery of your order.

I’ve checked this thoroughly and can confirm that your order was prepared & packaged on 13 December, collected by Royal Mail on 17 December, and then delivered successfully on 18 December at 11:52am. The early-morning notification you mentioned relates to Royal Mail’s internal tracking update, rather than the actual delivery time, which we appreciate can be confusing.

I can also see that the PayPal case was later closed, which suggests the item was ultimately received. If not, please do reach out to us and we'll be more than happy to assist.

We’re absolutely not a scam, and we never intentionally provide misleading information. Royal Mail delays during December are unfortunately outside of our control, but I’m sorry for how unclear and stressful this felt while it was ongoing.

If you would be willing to update your review now that the delivery has been confirmed, we would really appreciate it. We’re a small business and it genuinely helps others understand how situations like this are resolved.

Kind regards,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Dear Julie,

Thanks for leaving this review. I’m really sorry that it felt like you weren’t getting a response. That’s understandably frustrating, especially when you have a genuine question about an order.

We do have a dedicated customer support team and we reply to emails daily. I’ve checked our system but can’t currently see any outstanding emails linked to your name, so I’ve requested more information from you here on Trustpilot so I can look into this properly.

We absolutely don’t want anyone to feel ignored, and I’d really like the chance to resolve this for you as quickly as possible once we have the details.

Thanks for raising this, and I look forward to hearing back from you so we can help.

Kind regards,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Dear Adam,

Thanks for taking the time to leave this review. I’m really sorry that the delivery and communication didn’t meet expectations, especially as the order was intended for a birthday - I completely understand how disappointing that must have been.

We were genuinely overwhelmed with demand over the Christmas period, and while that gives some context, we do fully own that we missed our target for dispatching some orders. Since then, we’ve put extra resources in place to make sure this doesn’t happen again.

I’ve also requested more information from you on this platform so I can look into your case specifically and understand whether we could have handled your query better at the time. We’re always open to feedback like this, as it helps us improve how we operate.

Thank you again for sharing your experience - it’s something we take seriously and are actively working to improve.

Kind regards,
Team A Day In History

Antwort von A Day In History

23. Jan. 2026

Dear Paul,

Thanks for leaving this review. I’ve checked the ticket and can see that we replied within about an hour of your original email, and that the change you requested was made free of charge.

It looks like our first reply initially landed in your spam folder, which understandably caused some frustration at the time. I’m glad we were able to get everything sorted once it came through.

If you’d be open to updating your review now that this has been resolved, we’d really appreciate it. We’re a small team and it really helps others understand how we handle things when issues come up.

Kind regards,
Team A Day In History