Adaptlife Bewertungen 

56
TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great piece of equipment. Well packed for delivery and all parts and items are included and although not fitted yet, this is being installed by the usual person who does regular work for me and he ha... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered a profile bed for a client and purchased an extended warranty. No issues with the purchase and delivery etc. Issue with the bed within the warranty period, ordered parts to replace headboard... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fantastic company. Offered support in finding the right product for my dad, replied promptly and knowledgeably and ensured I received the product quickly. Dominique was lovely.

Bewertet mit 5 von 5 Sternen

I purchased an alternating air cushion for my wife's wheelchair. She has a grade 3 pressure sore at the base of her spine, and would normally have to stay in bed for all but an hour per day. The Alert... Mehr ansehen

4,4

Hervorragend

TrustScore 4.5 von 5

56 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,4

Alle Bewertungen

(56)

47 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Avoid this company!

Adaptlife is one of the worst company I have ever dealt with.
First they completely bungled the delivery which was very delayed. I asked for a refund and they said it couldn’t be actioned while shipping. They wanted me to pay for a re- delivery when it was wrongly sent to a different address. By the time that the product arrived, the box, packaging and autoclave was damaged. They accepted no liability and offered no compensation. I even had to ask for my warranty details. I would never buy anything from them ever again.

15. April 2026
Bewertung ohne vorherige Einladung
Adaptlife-Logo

Antwort von Adaptlife

Hi Sharon

Thank you for taking the time to share your experience. We're sorry to hear you're dissatisfied, and we'd like to provide some additional context for anyone reading this review.

Your order was dispatched and due to be delivered within our standard processing timeframe. The delivery complications that followed were unfortunately caused by UPS, not by us. After the courier contacted you directly and a redirection to a UPS Access Point was initiated, the parcel was routed to the wrong hub and ultimately returned to sender: all of which occurred within UPS's systems and outside of our control. We kept you informed throughout and made clear that once the redirection was processed, we were unable to intervene further.

Despite the delivery issue being a UPS error, we arranged and covered the cost of redelivery ourselves as a goodwill gesture, and the item was successfully delivered on 16 March.

Regarding the damage: this was reported to us 17 days after delivery, and we understand the item was not inspected upon arrival.

Despite the significant delay in reporting, we still pursued a damage claim with UPS on your behalf. Unfortunately, UPS were unable to process a claim that long after delivery. As an alternative, we provided you with details on how to get any damage repaired through local servicing, so the issue could still be resolved.

The warranty details were included with the product on a USB device packaged with the item. We'd encourage checking the packaging contents if this hasn't been located yet.

We always aim to do right by our customers, and in this case we believe we went above and beyond to resolve a situation that was largely outside of our control. If you'd like any additional support, please don't hesitate to contact us directly.

Kind regards,
The Adapt Life Team

Bewertet mit 5 von 5 Sternen

Enbio Pro Autoclave

I bought an Enbio Pro Autoclave from Adaptlife the communication was excellent Dominique was awesome and knowledgeable item was delivered when expected and the packaging was great thank you

11. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Not as easy to adjust as advertised

The company was very prompt at replying to my query. The item arrived timely and in good condition. The wheel appears quite robust which makes it heavier than other models that I have previously used. It seemed easy to adjust but it then turned out that my carers were having difficulties attaching and de-attaching the wheel from my wheelchair. Also, once attached, if the wheel rotates which happens when reversing, the wheel is then off the ground and one has to rotate manually to the desired position. So in balance, it has pros and cons compared to other models and I haven’t quite made up my mind about it.

7. März 2026
Bewertung ohne vorherige Einladung
Adaptlife-Logo

Antwort von Adaptlife

Thank you for taking the time to leave a detailed review and for highlighting both the positives and the areas where the product hasn’t been quite as straightforward as expected. We’re really pleased to hear that your order arrived promptly and in good condition, and that our team was able to respond quickly to your query.

We also appreciate your feedback regarding the attachment mechanism and the behaviour of the wheel when reversing. Some users do find that there can be a short learning curve with positioning and attaching the wheel, particularly depending on the wheelchair model being used. If it would be helpful, our team would be more than happy to walk you or your carers through a few tips that can make attaching and positioning the wheel easier.

Please feel free to contact us and we’d be glad to assist further.

Kind regards,
The Adapt Life Team

Bewertet mit 5 von 5 Sternen

Super fast service

Super fast service. Ordered Wednesday,received Saturday. Installed and used Sunday. Very pleased, works just as shown in the best demonstration of installing and use video of any bath lift I have ever seen. In fact it was watching this video that made me order from them 30 minutes after seeing it

2. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic customer service

We purchased 2 Invacare Aquatec Ocean VIP Ergo chairs form Adaptlfe with various different bespoke builds a couple months ago, we had made a mistake in the order but the service team were very willing and helpful to adjust it even after checkout. Delivery was speedy. Customer service was top notch.

12. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

This company are easy to deal with

This company are easy to deal with. They respond quickly and deliver on time. The purchase was well packed. I have a slight issue with the seat but i'm sure the company will sort it out if the situation worsens.

1. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

the delivery was very fast

the delivery was very fast. the customer service was superb. everything was so easy and explained so well. even the dreaded paperwork was made extremely user friendly.

11. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Quick inexpensive - excellent

I benefitted from the sale that Adaptlife had on which saved a significant amount of money - far cheaper than any competitor. Good arrived extremely quickly and well packaged. I will definitely use again.

5. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The team were always very helpful and…

The team were always very helpful and the service I received was first class .We are really pleased with our bath belt as it has made bathing much easier for both of us .I would thoroughly recommend the bath belt and the company Valerie

14. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Adapt Life 100% for service

Adapt Life mobility is so easy to contact by telephone & email. I first spoke on Monday morning regarding a Rollz motion rhythm rollator, after a few emails with particulars it was bought & delivered on Thursday giving the 100% for service.
The Rollz rhythm rollator is an exceptional rollator as the cues especially the green laser light helps my husband who has parkinsons & freezes in doorways, lifts & narrow spaces. A wheelchair attachment is available which is an added bonus.
We already have a Rollz rhythm rollator to use outside & this one is to use in the house.
Having 2 of these rollators the Rollz rhythm is certainly highly recommended.

15. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service, staff went above and beyond to process an urgent order for an airflow mattress and it was delivered before even the earliest estimated date. My dad is suffering from a serious pressure sore and the mattress has already made a massive difference because the wound is finally starting to heal. Thank you to everyone involved.

10. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The trolley for autoclave came broken…

I have purchased the Enbio Autoclave with the table from this company.Surprisingly it didn't come on palette and packaging had a whole, one part for the table was broken. Very poor communication and experience as a customer.
I found out small beauty autoclave would be enough for nature of my work they refused to swap the product although the autoclave is still wrapped and unused. Don't buy I have ordered products from another company with much better customer care!

20. Oktober 2025
Bewertung ohne vorherige Einladung
Adaptlife-Logo

Antwort von Adaptlife

Hi Zuzana,

Thank you for sharing your feedback, and we’re sorry to hear that you felt disappointed with your experience.

Regarding the Enbio table, the unit was shipped on a pallet from the manufacturer; however, UPS unfortunately separated the components during transit, which led to the damage you reported. We raised the claim with UPS immediately and processed a full refund for the table.

On the autoclave, it’s important to clarify that you ordered a higher-specification model, at essentially the same price. We explained this and you confirmed you were happy to keep the superior model.

We are actively working with the manufacturer to strengthen packaging based on this incident, and we continually review our communication processes to improve the customer experience.

We truly regret that this situation didn’t meet expectations, and we remain available if you need any further support.

Kind regards,
Adapt Life

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