Acquire Living Bewertungen 78

Amazing experience! The Nightingale’s apartment was super clean, cozy, well-equipped, and in the perfect location. The host provided clear instructions and was always quick to help. Would absolutely return!

Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down.

In 2 weeks, twice being let down for viewing a property to let. Process is a shambles as they can't view it when the property comes on the market and when the viewing opens we will call you back and no one bothers calling you until you called them to find out no appointments are available.

USELESS CUSTOMER SERVICE

Worst possible letting agents in the area.
Despite paying a fee; managers lacked any common sense or initiative to address tenants questions and simply engaged in a forward of email back and forth which constantly frustrated tenants and landlords equally. Claimed there was no interest in the property for weeks, however on moving to a well-known and more organised letting agency, we have had 19 viewings and 5 competitive bids in a matter of a week. Often their tone is defensive, patronising and dismissive. Do not recommend working with Acquire Letting Agents if you have a property you love and need true experts to take care of it.

In addition as of 23.07, Acquire on seeing this review have shared an email from their "legal team" asking for this review to be removed. To reiterate, this is our OWN opinion of their services we paid for and are ENTITLED to this, without fear of legal threats.

Good service, staffs are responsive and helpful.

Big thanks to Acquire for making my tenancy a breeze! Always helpful, professional, and went extra mile. Highly recommend!

I have rented 3 properties out through Acquire over the last nearly 20 years. I've never been treated better by any collective group of employees and owners in any profession.

They have always proved to be exceptionally professional towards both me and our many tenants and courteous in every dealing. I've never had a complaint from a tenant and I have nothing but praise for the entire team.

One thing I particularly admire and respect is the way they tread the line fairly in every circumstance and issue between tenant and landlord. Kudos.

I have recently sold a flat through them too and the experience was brilliant. 100% attentive throughout in guidance and execution. What shows best is that both I and the buyer have been personally introduced at the end and both feel the same.

I've worked with other agencies and have terminated all such relationships. With Acquire you are a name not a number.

Full respect and thanks to the team.

Best, Dan

A terrible, stressful experience with this cut throat agency. In my opinion, they do as little as possible for a higher return and have no regard for tenants whatsoever.
Initial contact was good, despite the fact that they had to redo the tenancy agreement numerous times due to error. I didn't react as these things happen, but in retrospect, it was a sign of things to come. The day before we were due to drive 300 miles to move in, we were told that we had to order 3 sets of wardrobes as they hadn't been able to do so. A few hours later this was changed to, we have now got the wardrobes. They also dithered on one of the overseas deposit details which resulted in them not being able to transfer money on time. Not a huge issue, but meant we had to pay several thousand upfront on behalf of our friends tenancy. When we arrived to pick up keys, the woman had no idea that we were arriving to start tenancy. On top of that she couldn't find the keys & made frantic calls. I spotted a bunch on the floor by the door & sure enough it was said keys. There was no inventory or checklist, zilch, zero. On arrival at the house - some of the sets of keys didn't fit, electric was off, kitchen sink was leaking +++, boiler didn't work, floors were covered in muddy footprints throughout, 3 rooms had unconstructed beds and wardrobes, in packaging dumped in each room. 4th room had dirty, used bedding on the bed, someone's clothes in the wardrobe & a full cat litter tray in the corner. The headboard was covered in cat fur, as was an office chair. On the floor there was used tissues, cotton buds, toenail clippings & hair. The windows were absolutely filthy, inside and out. The oven was dirty, microwave had congealed stuff in it and dishwasher was full of mouldy dishes. On top of this, the sash windows had broken locks, so could be opened from the outside. Having taken pictures of everything and sent to agent, we then spent 3 days cleaning and sorting furniture etc. Lia arrived (who really was understanding and understood how we felt)and she agreed to replace window locks & get 1 bed with stains professionally cleaned. Apparently the windows got cleaned every 6 months, this never happened. She could see from our before & after pics that we'd pretty much cleaned every inch of property. It was all very stressful and received no apology. Even the front door keys that didn't fit, we were told to find a key cutting service and get them done ourselves. It was all very stressful and we had to spend an extra night in hotel to help my daughter get the house habitable. Once done, we just wanted the window locks fixed and to put everything behind us and for my daughter to enjoy living in the house. About a week later, Aaron rang me - ah at last an apology I thought. How wrong could I be! The man was aggressive and bullying on the phone, saying that because we'd said the house was dirty, it was disrespectful to landlord. I was speechless and when I did try to speak he threatened to hang up on me and dared me to report him to the ombudsman. He was outraged that he'd have to charge £500 to landlord to fit window locks and that if we wanted them we should buy them, after all, the landlord had lived there with no problems. I told him you could buy locks on amazon for £5.50, with his response being there you go, you can fit them. I was apoplectic to say the least. At the age of 57, I have never encountered anyone as hostile, arrogant and rude as this guy. After asking him why he was being so nasty (whilst in tears) and that all I wanted after paying him several thousand pounds, was for my 18yr old daughter to be safe with a £5.50 lock on her window and that I couldn't fit them as I was 300 miles away! He did apologise at this point - I'm sorry if I came across that way. He then blamed his own employee Lia, saying she had no authority to agree to anything, and finally threw her under the bus by saying, " Lia, or should I call her Lier". Thankfully the locks were fitted by their handyman. Hopefully this gives a full picture of the kind of foundations this company works on. Toxic. To top it all, they never refunded 4 figure deposits and didn't respond to email so we referred it to the Tenancy Deposit Scheme. Thankfully we had pictures of before we moved in to balance their 'after pictures' and the adjudicator confirmed that we owed them nothing that they were trying to claim from our deposit apart from the cost of a few lightbulbs which was reasonable. We finally received our deposit eleven weeks after moving out. My daughter has since moved with a new agent and thankfully the experience has been transformative, a million times more professional, approachable, efficient and personable - the way it should be!

Booked a slot for a viewing, left work earlier, travelled 45mins to get there and there were me and 20 more people waiting. I mean, there wasn't even a notice for an open viewing.

Such a professional and reliable agency! I would definitely recommend it!

Possibly the most useless estate agents you can deal with.
They ignore emails, they don’t return your calls and on top of that they think that they can get you involved into a bidding war for a property!
Seriously?

I have had a very bad experience with Acquire Estate Agents. I rented a property from them for about a year (2020-2021) and encountered many issues, including:
- Not initially informing us that the property shared a hallway with a brothel, leading to many uncomfortable encounters with random strangers late at night and early in the morning.
- Not initially informing us that female agents refused to come to the property because they worried for their personal safety (due to the brothel situation). We were later casually informed about this by Daniel, who works at Acquire.
- Not sending out contractors to investigate the issue of a leaky ceiling when the issue was initially raised.
- Not sending anyone to replace the lock or give us new keys when the door to the building was broken into by an associate of the sex workers living next to us. (was resolved by the neighbouring sex workers who, admittedly, seem to be more responsible than the estate agents).
Not sending anyone to deal with mice on the property, after they had promised prompt service. We dealt with this Internally.
- Are still refusing to give us back our deposit because the ceiling caved in due to the aforementioned water leak in the last week of our tenancy. We informed them of the leak, They never sent someone to check the issue despite a written promise from themselves, and are now blaming the problem on us.

All in all, if you rent with them, make sure you are very, VERY aggressive in chasing them down for any assistance that is owed to you.

TLDR; They set us up next to a dangerous brothel, did not help us out with ANY issues we raised, and are now withholding the deposit because the ceiling in the kitchen caved in, a problem which would have never come up, if they had done their jobs and sent a contractor like they said they would.

I enquired with get living almost a month ago to arrange a viewing. I will keep the persons identity fairly hidden for his own dignity, however will use initials. DH has been extremely unhelpful, sent numerous emails requesting further information (also wasting my time sending several emails when he could’ve asked everything in one), to then respond 7 emails later saying all viewings were just online videos for the moment. I replied saying that’s okay id still like to see, however haven’t heard anything back from over two weeks.

So unimpressed, to request people to pay a high amount in rent only to receive this service in return is shocking. Very glad we didn’t get a response for the pre recorded videos, as we now know to avoid this place like the plague.

Get living - please make sure your staff are actually doing their jobs. Both me and my partner enquired at the start of January and are yet to receive a single video of an apartment or an invite to view one. If they aren’t filling the vacancies, then what exactly are they getting paid for?

Impossible to contact - avoids calls, emails, contacting through website. Very, very poor service! AVOID.

Terrible organisation. I had a flat viewing arranged and received a conformation email on the day of the viewing, confirming the appointment. The company had cancelled the viewing however and failed to notify any of the people wanting to view the property. I had travelled an hour to see the property and they had wasted my time completely.

Very good and professional team.
All my queries and issues were always dealt promptly and was very clear and transparent with all information.
Regards Tanvir

I would highly recommend Acquire Living, a transparent and verified agency. I was staggered by their promptness and efficiency in dealing with new tenants.

Supervised by Aaron, a man of refreshing candour, Jenny assisted me in choosing the ideal dwelling that would best suit my requirements, in a very proficient manner.

The key collection was properly handled, a friendly but professional atmosphere dominates their head office which is decorated with champagne bottles of the most exquisite kind as acolades of excellence for their success on the London property market.

Absolutely disgusted with there service and incompetence do not use these people at any cost they have kept my deposit and made up faults on the property that I rented for 3 years they accused me of neglect and this in its self is slanderous thankfully I kept a full account of emails and lots of photos will be proceeding with court action agents like this should not be allowed to profit from hard working people who cant affo6to get on the property ladder

Just moved into a flat managed by Acquire. I must admit I was very impressed with Alex who helped us through the process. I've just referred them to our friends.

I rented with Acquire for more than 3 years. Very happy with the flat and my flatmates. Acquire was very helpful whenever there was any issue with the flat. When I had to move out due to work relocation they were very professional and returned my deposit in full.

The first property I viewed, the agent was late and didn’t inform me. When she turned up, the room I was down to view was already taken. A total waste of time!

Thought I would give them a second go today but the second flat was in the most run down, grotty building I have ever stepped foot in (one of their Battersea properties) , and nobody came to meet me, so after waiting for 15minutes the tenant showed me the main areas but the door to the bedroom was locked. The tenant had no idea anyone was coming to view. I didn’t even want to hang around to see if someone showed up. It was just horrendous. A tenant in one of the buildings said that Aquire were awful, so it wasn’t just my opinion!

Re. The response they did below. I was the one waiting in the flat for the agent on the first viewing. I just hung out in the kitchen with the current flatmates. The agent was NOT there, she entered the flat and I was in the kitchen. The room was 50£ more PCM than the room I had booked to see, so that is a lie.

Why could they could reach my email the day of the second viewing? They had my email and I received reminder emails from them before. They also had my phone number. The below response is all made up, and it’s disgusting. Just be honest- you messed up. Do not lie.