A & B Taxis Bewertungen 

109
•
TrustScore 3 von 5

2,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Nightmare in the morning before 9 am to get taxi. Is not just today, but for many years . They seriously need to sorted out that issue.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Petros drove my family and I home, safely and so well from London Stansted airport.When he came to drop me at my house, I realised with great dismay that I hadn’t got my house keys. He was so patien... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Booked an 8 seater vehicle to take us (Family of 5) to and from Gatwick Airport and was very impressed with the service delivered by A&B. The driver Lee arrived on time, in a clean and presenta... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Useless service! Called after driver was 20 minutes late. Was told it’ll be another 20 minutes at least. Customer service told me her “shift had only started 10 minutes ago so couldn’t tell me a... Mehr ansehen

Unternehmensdetails

  1. Taxiunternehmen

Vom Unternehmen geschrieben

Taxi and Airport Transfer Specialist, based in Basildon but servicing Essex


Kontaktinformationen

2,8

Akzeptabel

TrustScore 3 von 5

109 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,8

Alle Bewertungen

(109)

13 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great reliable service as always

Great reliable service as always, lovely driver to chat to! The app makes life so much easier

13. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Lynsey thank you. App is the way to go !

Bewertet mit 1 von 5 Sternen

Rubbish sent a small car for 4 adults…

Rubbish sent a small car for 4 adults and 4 cases. Don't seem to have any brains

18. September 2024
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Unfortunately sir, by your own admission and in your own words, you "had more luggage coming back, because you get more when you go away"!
Without conveying that to our office we were unaware or would have changed the vehicle or recommended a larger vehicle still, based on your increased luggage.

Bewertet mit 1 von 5 Sternen

Drivers will mug you off.

Prepaid booking £30, journey normally comes to £23-26, driver's meter said it came to £24.20 but refused to give me change and claimed it was for his "Previous booking."

5. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

So efficient in helping to book journeys with multiple stop offs! Highly recommend :)

29. April 2024
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Bethan thank you for taking the time to leave an amazing 5 star review !

Bewertet mit 5 von 5 Sternen

Professional and on time!

Booked an 8 seater vehicle to take us (Family of 5) to and from Gatwick Airport and was very impressed with the service delivered by A&B.

The driver Lee arrived on time, in a clean and presentable vehicle and helped load the luggage into the back of the vehicle too.

Nice reminders via email and SMS from A&B made the entire process reassuring and gave confidence that our Taxi was going to turn up.

Will use again!

21. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Ahmet thank you so much for leaving us an amazing review . Hope you had a great trip !

Bewertet mit 1 von 5 Sternen

Just a nightmare

Staff on the phone always lie about the times, I pre order on the app and they still don’t turn up on time even if booked in advance, they’ll accept your booking and then cancel it too saying the driver thought it was his airport run, and they cancelled without notifying me, they tell you the driver is 5 minutes away when I can clearly see on the app they are 15 minutes away, I preordered to pick me up from the train station 30 minutes ago, it’s freezing cold and they do not care, they will then also charge you the extra night fee on top of your journey even though you’ve booked and they’ve not turned up and lied to you, I get these taxis virtually 4-5 times a week home and I’m friends with most of the drivers and I’ve noticed a lot of them have left, I’m not surprised by the way the company is, one told me they were working like 16 hour days and only made £100, awful company do not care at all, they called me back as well to say the driver was cancelling my second taxi was there any reason why (this has happened multiple times but this was the first time they’ve called me back to speak to me about their issue) I said no I’m still here waiting so I can go home it’s gone midnight and I’m a young girl on my own trying to get home from work and they were like oh okay, turns out the driver went to the wrong place as well on top of this, just very annoying, absolutely no point in pre booking with them

26. November 2023
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Antwort von A & B Taxis

Good Afternoon,

Having looked in to this matter I can see that you were unfortunately kept waiting longer than normal. This was due to an increase in demand on the evening following a large Christmas booking. At no point was your booking cancelled. I do apologise for the wait you incurred.

The meter is time controlled and the extra night rate is automatically applied on bookings after midnight, as your booking was for 0010, this would have been applied as default and not added. The majority of your bookings are before midnight so the charge would not be applicable.

You are a valued customer of ours and since 01/11/23 you have used us 18 times, of which we have been early or on time for 16 bookings.

As a good will gesture, we have credited your app with a digital voucher to use off your next journey.

Bewertet mit 5 von 5 Sternen

Great service

The driver was on time, helpful and the vehicle was clean. Would use this company again

12. September 2023
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Antwort von A & B Taxis

Barry thank you for taking the time to leave a review ! We really appreciate it

Bewertet mit 1 von 5 Sternen

The taxi driver tried to take me the…

The taxi driver tried to take me the long way around because i had a bit to drink and im really not happy my father used to work for this company and I feel disrespected and im appalled by the behaviour of this drive as I tried to get out the taxi respectfully and pay as I was already angry ge tried to follow me home and I felt very unsafe and attacked I got in a taxi from the taxi rank at 4.35am I was appalled by his behaviour he wouldn't even let me leave the taxi as he followed me and made me feel more uncomfortable. I am very disastrout by this.

2. September 2023
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Antwort von A & B Taxis

Nicole can you please provide information regarding this trip . We have had a look out our jobs within an hour of your stated experience and unfortunately can’t find anything that could match your information. You did state that you got your journey from a rank which would not be our company as all our journeys have to be pre booked.

Bewertet mit 1 von 5 Sternen

Do not value customers

I have used this company almost daily for 7 years. They recently charged me 7.50 wait charge for a car that arrived earlier that the time it was booked for. I emailed to query and was ignored. Customer lost

I did not leave the driver waiting! Absolute cheek! When I ordered my cab the app told me that there was a half hour wait and my cab would arrive at 22:21

This was the exact time my train would arrive at shenfield, so I booked the cab. I didn't want to wait for a half hour alone at night

The app continued to reflect that my cab would arrive at 22:21. I have a screenshot 

The cab then arrived early despite the app saying it would still arrive at 22:21. I contacted the driver to explain. I called him he did not call me. I recieved another call after this from a woman. I tried to explain to her and she hung up

I then got in the cab at approx 22:23

I understand that the driver was waiting but this was not due to my booking as I got in the cab at the time it had been booked for.

24. August 2023
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Thank you for the feedback . Can you please provide us with further information regarding this incident so that we can look into this matter for you. Our systems are not set up in any way that would charge a customer waiting time for being early. Waiting time is only calculated for our drivers time after the booking time.

Sarah I have looked at the job which you booked for asap you unfortunately did incur waiting charge as you kept the driver waiting for 20 mins after he arrived and messages were sent to you.

Sarah this has happened because you mad an asap booking when this happens we try everything to get to you as quick as we can . We will send you an electronic voucher for £10.00 to compensate you. Can we please ask in future to pre book for your required time and this will not happen again. We hope you give us another try to be your choice.

Sarah you should of received a text message with the £10 Voucher.

Bewertet mit 1 von 5 Sternen

Very rude ignorant staff

Very rude ignorant staff
Do the absolute least to give a service

21. August 2023
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Can you please provide details of your journey so that we can look into your experience for you. We take customer service very seriously and every part of our operation is recorded so that we can avoid issues and further improve our levels of service. Thank you

Bewertet mit 5 von 5 Sternen

I am happy to give the A&B taxis a 5…

I am happy to give the A&B taxis a 5 stars rate. I was worried after reading some of the bad reviews, but my experience has been wonderful. Communication with the office was fast and neat, the person at the office gave me all sort of facilities for the payment and our taxi driver was a great driver and he was fun and caring with us. He even gave us a quick tour entering our town to let us know where everything was!! I understand some people may have had bad experiences but I am very happy to have followed my heart and used A&B Taxi. I will keep on doing it, no doubt.

14. August 2023
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Isabel thank you so much for taking the time to tell others of your positive experience of using our company !

Bewertet mit 1 von 5 Sternen

This is not the first time that I have…

This is not the first time that I have booked a taxi from this company and no taxi has turned up and they claimed there was no booking despite 2 calls

29. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Ian please email your mobile number and time of bookings so we can look into this matter for you. Please send to info@abtaxis.co.uk so that our customer service team can look at this matter. Thank you

Bewertet mit 1 von 5 Sternen

Avoid using A-B

Booked a taxi at 7am for 7.40am, bear in mind thats 40 minutes notice. Now 25 minutes late to work.
Office manager was as helpful as a chocolate teapot; absoultely useless.
Put your money elsewhere.

19. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

HI Perry, can you let us know where you booked from as can't find a booking in your name. We'll get this looked into

Bewertet mit 5 von 5 Sternen

Fab Taxi Firm

Always use A&B taxis for my trip around town and to airports. Will NOT use anyone else

4. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von A & B Taxis

Del thank you so much for leaving us an excellent review !

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