800carguru.ae Bewertungen 

Worst experience ... it will take ages to get update from them and service is so pathetic

I would like to share my experience with this company.

The battery in my car stopped working, so I contacted this company. Their technician came, checked the vehicle, and replaced the battery.

Unfortunately, immediately after the battery replacement, several serious problems appeared that I had never experienced before.

The following systems stopped working properly:

- Adaptive Cruise Control (ACC)
- Vehicle safety systems, including the radar and automatic emergency braking
- Electric tailgate
- Automatic running boards (side steps)

For reference, my car is a 2025 Cadillac Escalade, and these systems are extremely important, especially the adaptive cruise control and collision prevention systems.

I immediately contacted the company and explained the situation. At first, they practically ignored my complaints and told me these problems were my responsibility.

After I posted a negative review, a lady from the company contacted me. She was very polite, professional, and genuinely tried to help. She invited me to bring the car back so they could fix everything. I really appreciated her attitude.

I returned to their workshop, and their technicians managed to fix some of the issues. The tailgate and automatic running boards started working again.

However, **the two most important problems remained unresolved: the adaptive cruise control and the vehicle's safety systems were still not working.**

When they handed my car back to me for the second time, I specifically told the technician that the adaptive cruise control was still not working. He assured me that I just needed to drive the car and everything would start working automatically.

I trusted him and left.

**It has now been a full week, and nothing has changed.**

I contacted the company again, explaining that the problems were still there. But once again, they told me that this was my problem and that they could not help me any further.

This situation is extremely frustrating.

Before the battery replacement, all these systems were working perfectly. Immediately after the replacement, several electronic systems stopped functioning. During my second visit, their technicians were able to fix some of the problems, which clearly shows that at least some of the issues could be resolved.

But the most important systems were left unrepaired.

Now I have to find another workshop, spend additional time and money, and deal with problems that did not exist before I contacted this company.

I cannot say exactly what happened technically during the battery replacement, but the facts are clear: these problems started immediately afterward, and the company has been unable to resolve them completely.

I do want to thank the lady who contacted me after my first review. She genuinely seemed to care about customer satisfaction, and I appreciate that they made an effort to fix some of the issues.

However, **good customer service means taking responsibility and making sure the job is actually completed.**

Unfortunately, my impression is that their technicians can handle basic repairs, but when it comes to more complicated vehicle electronics, they either lack the necessary expertise or the proper equipment. Instead of finding a solution, they simply tell the customer that it is no longer their responsibility.

I am extremely disappointed with this experience.

After a simple battery replacement, I have now spent more than a week dealing with serious electronic problems, and two essential vehicle systems are still not working.

Unfortunately, based on my experience, I cannot recommend this company for any work involving modern vehicle electronics.

Very Disappointing Experience!

I am extremely disappointed with Car Guru and their service.

Just 5 months ago, I paid AED 4,200 for car maintenance and repairs. Now, after bringing my car back because of an unusual noise, they are asking me to replace and pay for some of the same parts again!

How is it possible that parts replaced only 5 months ago already need replacement?

This makes me seriously question the quality of their previous work and whether all the charged services were actually completed.

Instead of solving the real problem, they seem more interested in charging customers for unnecessary repairs.

I have completely lost trust in this company.

I strongly recommend that everyone think twice before taking their car to Car Guru. Always get a second opinion before approving any repairs.

Very unprofessional and disappointing experience. I will never use their services again!

I am not happy to give even 1 star but there is no option to give none. Never use this service, ever roadside garage is much better than these people. There hige lack of corodination, poor quality of servicea and full of arrogance even after doing bad work.

ABSOLUTE SCAMMERS!!!

I am extremely frustrated and disappointed with this company. I paid 3,000 AED and received nothing but poor service in return.

There is no proper customer service. Staff could not communicate clearly in English, and I was given misleading information throughout the process.
The recovery service was terrible in both directions — the team arrived more than two hours late.
The garage kept my car for an entire day (9:00 AM to 11:30 PM) just to check and clear the dashboard alarms after replacing the battery by them. Despite the full day of "work," the car was returned with the exact same alarms still showing. Nothing was actually fixed.

This has been an incredibly frustrating and unprofessional experience. I plan to file a formal complaint so this is properly addressed. Based on my experience, I cannot recommend this company — it does not feel like a legitimate, reliable car service provider, and I felt taken advantage of.

Terrible after-sales service and refusing to honor warranty!

Purchased a brand-new Bosch battery on July 15, 2026. Barely 1.5 months later, the car failed to start. When calling the helpline, their responsiveness changed the moment I mentioned it was a warranty claim rather than a new purchase.

When the technician finally arrived, he made zero effort to properly diagnose the issue. He simply jump-started the car and tried to dismiss the problem by claiming the car wasn’t driven for a month (which is untrue and has never caused issues with a healthy battery before). Only after I explicitly forced him did he reluctantly check the alternator (dynamo) and battery, claiming "everything is fine."

Naturally, after letting the car run for over an hour, it died again immediately upon trying to restart. Now, customer service is dodging calls, delaying responses, and refusing to honor the 12-month warranty despite being sent the invoice and proof of purchase. Completely unprofessional and untrustworthy service. Avoid!

From 1 day to 3 days for a car service.
It started with the same-day pick-up and drop-off.
Then, on the second day they promised to deliver the car at 9pm-10pm, but nothing.
The third day I discovered they didn't even have the parts.
When I requested to get the car back without the work done and give me the refund, I was told that it was not possible and I had to wait for the work to be completed otherwise take the car and no refund. No comment on the tone of the call with the manager.

If you want to try after reading this review do not complain later.
My mistake was that I didn't read the other 1-star reviews before choosing them.

I had a very disappointing experience with this garage.

I initially brought my car in to repair a dent on the right rear door and to fix the rear-view mirror attached to the windshield. My car remained at the garage for six days. During that time, they identified an additional issue with the axle, which they repaired. However, they failed to complete the two repairs I had originally requested: the rear-view mirror was left unfixed, and the paintwork on the repaired dent was of extremely poor quality.

After numerous phone calls, complaints, and considerable frustration, I had to return the car to the garage. Despite my efforts, the head of the complaints department never contacted me or addressed my concerns personally. Eventually, another employee took over my case and promised the repairs would be completed within 48 hours. Instead, it took 72 hours.

Although the paintwork was finally corrected, the rear-view mirror was still not repaired. I ultimately had to take my car to another garage and spend two additional days to have it fixed myself.

Throughout this entire process, I was given repeated promises that were not kept. The delays forced me to rely on Careem for transportation, resulting in significant additional expenses. Communication was poor, and I was repeatedly given inaccurate information. Even one of their own representatives acknowledged that I had been misled during the process.

Overall, this experience was extremely frustrating and unprofessional. What should have been a straightforward repair turned into a lengthy ordeal involving multiple visits, broken promises, unnecessary expenses, and unresolved issues. I cannot recommend this garage based on my experience.

Very disappointing experience. My vehicle was recovered by 800CarGuru on 27 February after another breaking down. I was promised a quick repair and delivery, but the car has now been in their custody for more than 14 days with repeated delays and changing explanations.

Communication has been extremely poor. I received several promises that the car would be ready “today” or “soon,” but none of these commitments were respected. Even after multiple follow-ups, I still do not have a clear confirmation of the repair status or delivery time.

This situation has caused serious inconvenience and frustration. I expected professional service and transparent communication, which unfortunately did not happen.