Ollie rang because we had changed to Alinta, due to a comparison phone call, wasn’t sure I wanted to change!. Ollie offered us a cash incentive and cheaper rate, so happy to change back as we had ever... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Mehr ansehen
The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Mehr ansehen
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Kontaktinformationen
Level 4, 459 Little Collins Street, 3000, Melbourne, Australien
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Gut
441 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
It was simple and easy to sign up
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear Paul! Thanks for taking time to provide a review.
$157 service fee a month
$157 service fee a month
AVOID 1st energy
17. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you for providing a review. We don't charge a service fee so I'm not sure what you are referring to here. Please provide some further information so I can investigate this. Thank you
He was very knowledgeable helped me out…
He was very knowledgeable helped me out with my situation and put me onto the right person very happy with the service
16. November 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Christine. Great to hear the feedback.
Very smooth signup experience
Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed up for ‘1st Saver Online’..also did not show the plan reference code which both combined I wouldve used to validate we were on the correct plan as requested. The conditions and charges were however correct.
9. November 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Matty. I would love to investigate this further. Please can you email me your full name or account number to sarah.landry@1stenergy.com.au Many thanks
honesty
you were simply up front honest thats all a customer wants
12. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Jean. Great to hear the feedback.
Initial contact was great
Initial contact was great, yet to receive a bill and see if the promises and reates are cheaper.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Natasha, much appreciated.
Great service
He was very helpful and explained everything in an excellent manner, also was very caring
27. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Margaret, great to hear the feedback. :-)
Carmel was easy to talk to and not pushy
26. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Jeanette. Carmel will be thrilled with the feedback.
Helpful 1stEnergy staff.
Firstly, I got straight through on the phone. Ash was very professional and helpful. He dealt with my request quickly.
29. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Robin. Ash will be thrilled with the feedback.
Carmel looked after me so well
Carmel looked after me so well, explained everything and made me feel that it would all work out well.
Carmel is a great asset to your company, I appreciate her help and knowledge.
Regards Delia Walters
7. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Delia. Carmel will be thrilled with the feedback.
Perfect is good enough
I now have two premises hooked up with first energy.
Helpful, friendly and have always gone out of their way to provide a good service
7. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Ashley. Fantastic to hear the feedback. :-)
Great service.
The representative was very friendly and informative. Explained any questions l had and made the changeover easy
30. August 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Stanley. Thanks for taking time to provide a review. Much appreciated.
I'm so glad I switched to 1st Energy…💡😊
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans that suit my lifestyle. I've been saving money and enjoying reliable power ever since I joined. I highly recommend 1st Energy to anyone looking for a better energy provider.💡💡
10. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Fantastic to hear the feedback. Thank you for taking time to provide a review. Much appreciated.
Great assistance
Ash was clear and concise… really helpful
1. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Morag. Thanks for taking time to provide a review.
First impressions mean a lot.…
Number one for me is not being put on hold when calling. I just hate that and would not hesitate to switch companies based on that alone. You guys are great. I got a quick response and to top it off she was easy to understand with an Aussie accent. That's my other big gripe. Companies that have their call centres off shore and you just can't understand their accent. I've hung up on these people in the past and black list those companies. They think they are saving money, but in effect they are doing themselves a dis service for the sake of Australian jobs and saving a few bucks. So the bottom line is :-
1. Answer calls promptly.
2. Have Australians on your help desk.
Well done to you guys.
28. August 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Eric. Great to hear the feedback.
My change of elec company was done very…
My change of elec company was done very easily and efficiently over the phone. Much simpler than I thought it would be, and clear and professional. Thanks!
1. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Anne, much appreciated.
Satish was extremely professional
Satish was extremely professional, courteous and empathetic throughout the call. He explained each step and the reasoning. Furthermore, when I inquired about solar, he informed me about some of the pitfalls other providers are not forthcoming with, yet 1st energy is completely transparent with all the facts
1. September 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Pasqualino. Satish will be delighted with the feedback.
Customer service was great
Customer service was great. Straight to my point in signing up
29. August 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback. Thanks for taking time to provide a review.
Ash was clear and easy going
Ash was clear and easy going. It was great that he wasn’t pushy and listened to what I said.
24. August 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear Dee. Thanks for taking time to provide a review.
Easy online application
Easy online application, I never had to speak to anyone
24. August 2023
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thanks for taking time to provide a review Mark. Much appreciated.
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