123bearing.com Bewertungen 

Antwort von 123bearing.com

6. Jan. 2026

Hello, Bobby:

Thank you for your comment. We ship from France, as it is the only centre we have with the selected items.
Your parcel was also delayed because it was held up at customs for a while.
However, the tracking information indicates that it was delivered on 05/01/2026, so I hope that is the case.
Kind regards, Jérémy.

Antwort von 123bearing.com

29. Dez. 2025

Dear John,

Thank you for reaching out. I completely understand why you assumed we were shipping from the US. I sincerely apologize for any frustration caused by these unexpected fees.

I would like to provide some clarity regarding our operations and these charges:


While we provide a New York phone line and display prices in USD for the convenience of our American customers, we are a French company with workshops located in France.

This structure is designed to help you avoid international transaction fees from your bank and high-cost overseas calls.

On our website, we transparently display all known costs, including the item price, sales tax, and shipping fees.

Unlike standard sales tax, import duties are charged directly by the US Government. These fees are highly volatile and unpredictable because they depend on the total value of the package and frequently changing trade regulations.

Given the current political climate and the rapid, often unpredictable changes in tariff policies, it is technically impossible for us to calculate or collect these taxes at checkout.


When purchasing goods from outside the US, the recipient is considered the legal importer. Therefore, these duties are billed directly to you by the carrier on behalf of the government; we do not collect a single cent of that amount.



Our intention is never to mislead our customers. We understand these details can be easy to miss during a quick purchase, and we appreciate your feedback as it helps us improve our transparency.


Sincerely,

Marion from 123Bearing

Antwort von 123bearing.com

31. Dez. 2025

Hello and thank you for your Trustpilot review.

We are sorry that your first experience did not go as planned. We have tried to contact you by phone and email to find out what went wrong with your order, but we have not yet received any calls or email replies. Could you please tell us what you received as a reference and what your original reference was? This will allow us to see what went wrong and work with you to find a solution that suits you. Please answer us at contact@123bearing.com or call us at +16467129672.

Best regards,
The 123bearing team

Antwort von 123bearing.com

24. Dez. 2025

Hej och tack för din recension på Trustpilot.

Vi förstår din frustration, men trots det nämner du inte din beställningsupplevelse, som verkar ha gått bra. Vi är ett franskt företag med säte i Frankrike. Även om det är frustrerande och du säger att vi inte anpassar oss, har vi sedan starten öppnat flera domäner på vår webbplats, vilket visar att vi kan anpassa oss till fler och fler geografiska områden. (Senast Polen.) Eftersom ditt konto skapades från webbplatsen med domänen .us borde du ha fått en betalningslänk på engelska, eftersom vårt system anpassar sig till kundens språk eller åtminstone ett språk som kunden förstår. Det kan dock uppstå tekniska problem, vilket vi ber om ursäkt för och fortfarande arbetar med att lösa. Vi hoppas dock att din beställning trots detta har gått utan problem och att detta inte kommer att hindra dig från att göra nya beställningar.

Med vänliga hälsningar,
123bearing Team