A company that is going from bad to worse. Asked for domain to be registered to my account yesterday. Got the copy and paste response and then nothing. Well, unlike 1-Grid, I have to look after my cus... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Thank you Sfundo and the team from 1-Grid Hosting. I love how the support team takes control and assisted with domain setup. There were some points where they could have left me with the i... Mehr ansehen
Unternehmen hat geantwortet
I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interacti... Mehr ansehen
Unternehmen hat geantwortet
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Kontaktinformationen
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, Südafrika
- +27212001200
- support@1-grid.com
- 1-grid.com
3,3
Akzeptabel
1282 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Richard was knowledgeable and very…
Richard was knowledgeable and very engaging. Resolved my issue quickly and also pointed out firewall management options that I didn't know existed.
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Rodrick,
We are so delighted to hear that we delivered engaging and knowledgeable service to help resolve your issues! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Proper Support Service :)
Normally, if something's going to take more than 5 minutes, support / call centers send you away. But Joseph took all the time that was needed to figure out whats happened, how he can help me, fixed it and called me to feedback. He could have easily said sorry this is not for us to fix - phone your IT guy and he didn't. That's proper service - WELL DONE 1-Grid Your team is amazing!
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Irene,
We are so delighted to hear that we have made such a difference by delivering patient, and kind service to you! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Joseph for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard is the best.
Richard is the best.
Never had such good technical support anywhere.
Thanks Richard.
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Shane,
We are so delighted to hear that we have made such a difference by delivering such good technical support that has been unique for you! :)
We're deeply sorry to hear about the challenges that you recently faced.
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was extremely helpful and…
Richard was extremely helpful and sorted out my email issue. Thank you
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi KC,
We are so delighted to hear that we have made such a difference by being extremely helpful in sorting out your email issues! :)
We're deeply sorry to hear about the challenges that you recently faced.
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Joseph saves the day
After some dismal service which resulted in me opening a ticket stating the above, along came Joseph (Mubwandarikwa) and through the following days interactions managed to save the day, and my faith in 1-Grid again.
He should run the service department.
Thank you again Joseph for your effecient and friendly service.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Donovan,
We are so delighted to hear that we have made such a difference through your challenges! :)
We're deeply sorry for the challenges that you recently faced.
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Joseph for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Great Service
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi AH Ismail,
We are so delighted to hear that we provided great service! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us. We'd love to hear a little more, if you have some time, on how we delivered great service to you!
We have extended your gratitude to the Team!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Joseph Mubwandarikwa of 1-Grid is a STAR
Super response from Joseph Mubwandarikwa of
1-grid support team to resolve my request and further attended to an additional post TICKET ask within super time.
First time I got this turnaround from 1-Grid. Totally elated with Joseph. Wish I can always have him attend to me stuff
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Themba,
We are so delighted to hear that we provided excellent support and delighted you unexpectedly! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Joseph for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
I submitted a ticket for assistance…
I submitted a ticket for assistance with my SSL certificate, and Linda provided excellent support. My website is now secure. Thank you
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Busisiwe,
We are so delighted to hear that we provided excellent support while assisting with your SSL certificate! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Linda for his excellent contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard - Top notch service- Professional -going the extra mile thank you for no extra cost. I will recommend anyone especially if you don't have any cooking clue about websites they help you, explain and very friendly. Thank you again I'm in good hands.
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Rene,
We are so delighted to hear that we have delivered top-notch, professional service and that we have delighted you with going the extra mile! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his extraordinary contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Great service from Richard
Great service from Richard. Efficient and really smart. Grateful for his help
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Bruno's Oven,
We are so delighted to hear that we have delivered great service that was efficient! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was very good and nice over the…
Richard was very good and nice over the phone he helped very quickly and easily.
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Sanmari,
We are so delighted to hear that we have delivered quick service that made things a little easier for you! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Great assistance from Lance .He…
Great assistance from Lance .He resolved my issues in no time .
27. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Brian,
We are so delighted to hear that we have delivered great service in getting your issues resolved in no time! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Lance for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
RESOLVED - 3 weeks no response on Whatsapp
3 weeks no response on Whatsapp, email or website live chat. How are we supposed to get issues resolved?
Pathetic service. The chats just never get answered. No response to email. No response to whatsapp
========================================
UPDATE - 09 October 2024 - Issue eventually resolved Thanks Sonia, Natalie & Emraan.
You contacted me directly and put effort to resolve it. Problems come but can be resolved.
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Taf,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that I have escalated this to our Team, and will be attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details, and we can get your concerns attended to for you.
Looking forward to further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
Great assistance from Linda in helping…
Great assistance from Linda in helping me set up the auto-responder.
27. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Shelley,
We are so delighted to hear that we have delivered great assistance in getting your auto-responder set up in no time! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Linda for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard Assisted me in setting up my…
Richard Assisted me in setting up my email, Quick Fast.
Great Job!! Thanks Buddy
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Fayaz,
We are so delighted to hear that we have delivered quick service in getting your email set up! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard helped me fantastically!!!
Richard helped me fantastically!!!
Super awesome service, thanks guys!!
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Michelle,
We are so delighted to hear that we have delivered fantastic, super awesome service to you! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard Was a wonderful help ,great…
Richard Was a wonderful help ,great people skills and fast with his assistance. highly impressed.
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Jenine,
We are so delighted to hear that we have impressed you with our wonderful help, great people skills, and fast assistance! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Sheet and Metal Engineering / Met Glique Commercial Products
Sheet and Metal Engineering - We have three domains and this morning we receive the following e-mail and I want to discuss this with the team:
Dear user,
Your mail account has automatically requested our mail server to block your SMTP from sending messages.
To confirm or reject this request, please log in and go ahead and confirm the details below.
Domain: metglique.co.za
Mail SMTP for:
SMTP: smtp.metglique.co.za
Al three our domains has been paid up till 2025
I phoned 0122001200 / 3 / 1 and the phone ringed for 10 minutes. I have tried 5 times.
Daleen Paulsen
Sheet and Metal Engineering / Met Glique Commercial Products
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Daleen,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that I have escalated this to our Team, and will be attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details.
Looking forward to further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
Richard
Richard, thank you for assisting with my email. Service was good and fast.
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi Gerhard,
We are so delighted to hear that have assisted you with your emails, and that our service was good and fast! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
I was assisted immediately
I was assisted immediately, awesome service
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von 1-grid
Hi,
We are so delighted to hear that you were assisted immediately and received awesome service! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have requested some additional information from you so that we can better understand your experience with us, along with your personal details such as your name, and/or email address that is registered with us.
That way, we can connect with you as a courtesy check-in as well, thank you for being part of the 1-grid family, as well as, recognise anyone specifically in our Team, or our Team in general for delivering great service to you.
We look forward to hearing from you soon.
Best regards,
Natalie from the 1-grid Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.